Bill Jacobs Volkswagen
Naperville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I purchased a 2004 VW Beetle at another local (non-VW)dealer for my daughters to drive this year. When I purchased the car it had 39K miles and not being familer with VW maintenence requirements (non-VW)dealer for my daughters to drive this year. When I purchased the car it had 39K miles and not being familer with VW maintenence requirements I took it back to the same local dealer that I purchaed it as I wanted to make sure that it had all the necessary maintenance. It was obvious that I needed to take it to a VW dealer and I am so glad that I did. Virko in the service department at Bill Jacobs is a true professional. He helped me get the necessary mainteance completed and make sure the car is safe for my daughters to drive. I have had the car in a couple of time and each time I have been completly satisfied with the work and the level of detail that they provide in terms of what they are doing to the car and why it needs to be done. After my most recent visit the car runs and handles better then we expected. If you own a VW this is the place to take it for excellent services. More
Ed goes above and beyond to help his customers out. We came in on an extremely busy day, and he was attentive and helpful the entire time. He went over all features of the car and took us through the deal came in on an extremely busy day, and he was attentive and helpful the entire time. He went over all features of the car and took us through the dealership explaining the hows and wheres when we come back for service appointments. I had an issue arise after the sale, and Ed was quick to research and remedy the issue. He made the process of purchasing a new vehicle easy and pleasant, and we'd definitely recommend his services. More
The customer service was great. We were there for a long time and they were willing to work with us. Ed had great knowledge about the car and was so nice to work with. time and they were willing to work with us. Ed had great knowledge about the car and was so nice to work with. More
Ed, salesman, was fantastic. He wasn't pushy or trying to oversell us. We told him what we were looking for and was very helpful. The dealership is really nice, have amenities while you wait. to oversell us. We told him what we were looking for and was very helpful. The dealership is really nice, have amenities while you wait. More
Ed explained all of the features of the car I was looking at, and did a thorough job during the test drive. He vas pleasant to work with. I would recommed him to others. at, and did a thorough job during the test drive. He vas pleasant to work with. I would recommed him to others. More
Everyone was awesome! Katherine did the Internet work, Ed sold and taught me about the car, and John financed it, I couldn't be happier! sold and taught me about the car, and John financed it, I couldn't be happier! More
Everybody at Bill Jacobs VW was a pleasure to work with... Specially Bryan Wiater, the sales man was always very helpful and knowledgeable, but never too pushy. They all really care about what i wante with... Specially Bryan Wiater, the sales man was always very helpful and knowledgeable, but never too pushy. They all really care about what i wanted and received a great deal with a demo VW Touareg. Will definitely come back again and I can also recommend this dealer to anyone. More
I have to say that I had the BEST automobile purchase experience ever. From the minute I walked into the door I was acknowledged. Everyone was so friendly, made eye contact, asked if I needed assitance, experience ever. From the minute I walked into the door I was acknowledged. Everyone was so friendly, made eye contact, asked if I needed assitance, asked if I cared for anything to drink or eat. I came in looking for a used Eos that I saw one the website, and came out with a 2012 Eos! Bryan Wiater was an excellent sales assoiciate. His customer service was excellent; he was very friendly, knowledgeable, and patient. I did test drive the used Eos, as well as a few new vehilces. All the while Bryan assuring me that he just wanted to make sure I was comfortable and sure of which vehicle I wanted to purchase. The general manager,Jon Stube,was excellent as well. He really worked with me to make my purchase even possible! I have already referred potential buyers! There is no doubt I will be coming back to Bill Jacobs VW for future purchases! More
We stopped in to look at the SUVs and met Ed Farshchi. We explained what we needed in a car, but Ed took the time to hear what we also wanted in a new SUV. He took us right to the car that we ended up bu We explained what we needed in a car, but Ed took the time to hear what we also wanted in a new SUV. He took us right to the car that we ended up buying. We came in a the end of a long day, and Ed's approach was a non-pressure full service approach to buying. Everyone we worked with had a very positive and professional attitude that made the buying experience a positive one. I would recommend Ed to anyone looking to buy a new car. More
I worked with John Hunt on purchasing my new 2012 Volkswagen Jetta SE with Convenience package. He was so helpful, friendly and thorough! I would and will recommend anyone to John and to the Bill Jac Volkswagen Jetta SE with Convenience package. He was so helpful, friendly and thorough! I would and will recommend anyone to John and to the Bill Jacobs dealerships. More