Bill Jacobs Volkswagen

I went in looking for a vehicle and Ed came along and was very friendly from the start and very funny. He has a nice sense of humor and answered all our questions thoroughly.I will definitely recommend this very friendly from the start and very funny. He has a nice sense of humor and answered all our questions thoroughly.I will definitely recommend this dealership to others. Keep up the good customer service:) More

The dealership had the exact used car I was looking for. They were able to get me the price on the car that I was shooting for. They were also able to get me the finance rate that I required. This was as sm They were able to get me the price on the car that I was shooting for. They were also able to get me the finance rate that I required. This was as smooth and quick of a transaction as I have ever had at a dealership. More

Ed was very professional and knowledgable with his approach in dealing with me. He was able to put a deal together that fit my needs and left me feeling satisfyed. approach in dealing with me. He was able to put a deal together that fit my needs and left me feeling satisfyed. More

I called the dealership because I saw that they had a used Audi A8 for sale on Cars.com. My first contact was with Lauri Cavin. However, she was going on vacation, so she turned me over to Kelly Kuckelma used Audi A8 for sale on Cars.com. My first contact was with Lauri Cavin. However, she was going on vacation, so she turned me over to Kelly Kuckelman, who completed the sales process for me. Dante and I came to terms on a deal, both Kelly and Lauri answered all my questions about the car, and Kelly then picked me up at the airport three days later. (I live in Texas.) My experience at the dealership that day was top notch, including the dreaded "finance" session with Kris. The car was everything they said it was -- and more. No rude surprises. Not even close. All in all I would rate my experience a 9/10. One of the best car buying experiences I've had. Oh, and the car rocks! More

I went into the dealership to look at the 2013 Tiguan. We looked around at 2 Tiguans, sat in the vehicle inside the dealership looked at all teh features, opened the back got in the back of the car, and stil looked around at 2 Tiguans, sat in the vehicle inside the dealership looked at all teh features, opened the back got in the back of the car, and still we were not greated. I grabbed a brochure and on my way out noticed that there were 2 salesman sitting at a table talking right next to the door. I am still interested in buying the Tiguan, but I will definitely never return to Bill Jacobs. More

I brought in my vehichle to have my sun visor light fixed. Denis made it possible for me to pick up my car the following day due to my work schedule. He was very attentative and very well to cooperat fixed. Denis made it possible for me to pick up my car the following day due to my work schedule. He was very attentative and very well to cooperate with. Thanks for the good work! More

My son, wife and I went into this dealership to trade-in our old vehicle for a new one. We had just gotten out of our car when we were greeted by a salesperson. We briefly spoke about what we were lookin our old vehicle for a new one. We had just gotten out of our car when we were greeted by a salesperson. We briefly spoke about what we were looking for and were shown to a Passat. After just placing myself into the drivers seat, the salesperson explained that another customer needed his attention and that another salesperson would be able to assist us. The new salesperson was knowledgeable and personable. The salesperson showed us a few different types of cars (Jetta, Golf, GTI, etc.), but we settled back to the Passat. They worked with us to test drive two different models and we settled on one. During one of the test drives, kids being kids, my son explained to the salesperson that we were going to trade-in one of our vehicles; offered pricing and information on the condition of the trade-in...he was trying to help. My wife and I sat in the salespersons office while our son sat out at a table playing games on my phone. At this point, I explained that we wanted to settle on the price of the new car before working on the trade-in. The salesperson came back with one number, I lowered it a lot expecting them to counter. The salesperson said they couldn't give the car away, but I affirmed my position so they could go get another number from the super secret room they kept disappearing to. When the salesperson returned, they quickly said the price was agreeable, "let's see the trade-in". (At the time, I should have noticed this quickness, but I did not.) After waiting for some time, not lengthy, for the appraisal to be completed, the salesperson returned with updated paperwork for the new car. This was a little interesting as we just wanted to know what the trade-in was worth, not in relation to the new car. In any event, the salesperson started talking through the numbers completely glazing over the trade-in value. Noticing the slickness, I explained that their appraisal was off by nearly $10,000. It was at this point that I believe we were now in the "let's say we're giving the customer the lower price on the car, but shaft them on their trade-in" process. My wife and I used Kelley Blue Book to get a rough estimate of the cost of the new car and the trade-in value for our old vehicle. When I asked the salesperson why there was such a drastic difference, they started to explain their number. The most interesting of their explanation was they appraised our trade-in as a completely different model. Bringing this to the salespersons attention didn't seem to make a difference to them. It was at this time that I looked at my wife and said that we are too far off in numbers and we should leave. She agreed, and then the salesperson agreed; apologizing for not being able to come to an agreement. We started to leave, but I noticed the salesperson was making no move to shake my hand, etc. While I was insulted at how they handled the pricing, they were otherwise kind, so I turned and shook the salespersons hand. The experience started positive, but turned sour during the price process. We all know how stressful it is just to think about walking into a dealership. It's even worse when they decided to use a different car during the trade-in process coupled with a low-ball the trade-in price to cover the losses on their acceptance of the new car price. I was really looking forward to good experience at this dealership. I really wanted it to be different than when my wife and I attempted to buy from Bill Jacobs BMW a few years back. At that time they couldn't meet us on a price either; which led us to go to another dealership where they had that same car transferred from Bill Jacobs BMW and gave us the price we were asking. They did take our name and number, though I do not expect them to call us back. If they do, I'll update this review with anything new. More

I bought a used mini cooper from them mid August, at the point of purchase I saw that the car failed emission test once. When I asked the reason why, I was told all is good, they took care of it. Exactly 32 point of purchase I saw that the car failed emission test once. When I asked the reason why, I was told all is good, they took care of it. Exactly 32 days and just driving over 200 miles after the car broke down, which could cost me 5-6 grand!!! When I called their service, the guy on the line said since you did not buy extended warranty and you bought it as-is I can't help! Can you believe it! No honor at all, I was assured impute of the emission failure, it was a mechically sound car. Am talking to their GM now. Do your research. Take it from me, having car trouble after you just shelled out a lot to buy it is painful More

Working with Ed was such a unique experience!! He was very friendly, customer oriented, knowledgeable salesman that did everything in his power to make the deal. Mr. Joutras, General Manager, was profess very friendly, customer oriented, knowledgeable salesman that did everything in his power to make the deal. Mr. Joutras, General Manager, was professional and helpful during our negotiation process. Thank you Mr. Farshchi and Mr. Joutras!!! We got our dream car :) More

This is the second time I have purchased a vehicle from this location and not only is the product great but the customer service as well. I traded in my beloved 2007 Jetta for a new 2012 model and am thri this location and not only is the product great but the customer service as well. I traded in my beloved 2007 Jetta for a new 2012 model and am thrilled with the service I received. Ricardo sold me my first car 5 years ago and also helped me get my new car - there's no one else who is better! He is 100% dedicated to the customer and making sure they have a great experience and leave happy with all their needs met. Also, everyone at the dealership was incredibly helpful and was there to answer any questions I might have had! More