Bill Jacobs Volkswagen

I bought a used mini cooper from them mid August, at the point of purchase I saw that the car failed emission test once. When I asked the reason why, I was told all is good, they took care of it. Exactly 32 point of purchase I saw that the car failed emission test once. When I asked the reason why, I was told all is good, they took care of it. Exactly 32 days and just driving over 200 miles after the car broke down, which could cost me 5-6 grand!!! When I called their service, the guy on the line said since you did not buy extended warranty and you bought it as-is I can't help! Can you believe it! No honor at all, I was assured impute of the emission failure, it was a mechically sound car. Am talking to their GM now. Do your research. Take it from me, having car trouble after you just shelled out a lot to buy it is painful More

Working with Ed was such a unique experience!! He was very friendly, customer oriented, knowledgeable salesman that did everything in his power to make the deal. Mr. Joutras, General Manager, was profess very friendly, customer oriented, knowledgeable salesman that did everything in his power to make the deal. Mr. Joutras, General Manager, was professional and helpful during our negotiation process. Thank you Mr. Farshchi and Mr. Joutras!!! We got our dream car :) More

This is the second time I have purchased a vehicle from this location and not only is the product great but the customer service as well. I traded in my beloved 2007 Jetta for a new 2012 model and am thri this location and not only is the product great but the customer service as well. I traded in my beloved 2007 Jetta for a new 2012 model and am thrilled with the service I received. Ricardo sold me my first car 5 years ago and also helped me get my new car - there's no one else who is better! He is 100% dedicated to the customer and making sure they have a great experience and leave happy with all their needs met. Also, everyone at the dealership was incredibly helpful and was there to answer any questions I might have had! More

I purchased a 2004 VW Beetle at another local (non-VW)dealer for my daughters to drive this year. When I purchased the car it had 39K miles and not being familer with VW maintenence requirements (non-VW)dealer for my daughters to drive this year. When I purchased the car it had 39K miles and not being familer with VW maintenence requirements I took it back to the same local dealer that I purchaed it as I wanted to make sure that it had all the necessary maintenance. It was obvious that I needed to take it to a VW dealer and I am so glad that I did. Virko in the service department at Bill Jacobs is a true professional. He helped me get the necessary mainteance completed and make sure the car is safe for my daughters to drive. I have had the car in a couple of time and each time I have been completly satisfied with the work and the level of detail that they provide in terms of what they are doing to the car and why it needs to be done. After my most recent visit the car runs and handles better then we expected. If you own a VW this is the place to take it for excellent services. More

Ed goes above and beyond to help his customers out. We came in on an extremely busy day, and he was attentive and helpful the entire time. He went over all features of the car and took us through the deal came in on an extremely busy day, and he was attentive and helpful the entire time. He went over all features of the car and took us through the dealership explaining the hows and wheres when we come back for service appointments. I had an issue arise after the sale, and Ed was quick to research and remedy the issue. He made the process of purchasing a new vehicle easy and pleasant, and we'd definitely recommend his services. More

The customer service was great. We were there for a long time and they were willing to work with us. Ed had great knowledge about the car and was so nice to work with. time and they were willing to work with us. Ed had great knowledge about the car and was so nice to work with. More

Ed, salesman, was fantastic. He wasn't pushy or trying to oversell us. We told him what we were looking for and was very helpful. The dealership is really nice, have amenities while you wait. to oversell us. We told him what we were looking for and was very helpful. The dealership is really nice, have amenities while you wait. More

Ed explained all of the features of the car I was looking at, and did a thorough job during the test drive. He vas pleasant to work with. I would recommed him to others. at, and did a thorough job during the test drive. He vas pleasant to work with. I would recommed him to others. More

Everyone was awesome! Katherine did the Internet work, Ed sold and taught me about the car, and John financed it, I couldn't be happier! sold and taught me about the car, and John financed it, I couldn't be happier! More

Everybody at Bill Jacobs VW was a pleasure to work with... Specially Bryan Wiater, the sales man was always very helpful and knowledgeable, but never too pushy. They all really care about what i wante with... Specially Bryan Wiater, the sales man was always very helpful and knowledgeable, but never too pushy. They all really care about what i wanted and received a great deal with a demo VW Touareg. Will definitely come back again and I can also recommend this dealer to anyone. More