Bill Jacobs Volkswagen

This was perhaps the most seamless purchase experience we've ever had. Not only was this dealers the lowest price we could find but the entire staff was 100% competent, professional, and a joy to work wi we've ever had. Not only was this dealers the lowest price we could find but the entire staff was 100% competent, professional, and a joy to work with. We arrived early on a Saturday and were immediately helped by a manager. We were assigned to perhaps the greatest, coolest, hardest working salesman ever, Mr. Gordon "Max" Porter. Not only did he know the answer to virtually all of our questions but his infectious personality made it an absolute pleasure to spend time with him. Everything we had been told over the phone was honored and when we made it to the business office the red carpet treatment continued. There are 3 other VW dealers closer to our house and I may use them for service due to convenience, but when it's time to buy another car, we're going to find Max again. Thanks for a great experience, I can see why you guys are #1! More

I was in a pinch and needed a car. I had worked with Lisa before and was glad to work with her again. I explained to her to her what my situation was, the type of car I'd like to find and the speed and steps before and was glad to work with her again. I explained to her to her what my situation was, the type of car I'd like to find and the speed and steps I'd like to take in the sales process. She worked at the pace I'd asked for and found the car and price to meet my needs. Being a sales person myself, I was impressed to find another that listened more than talked and provided a solution rather than story. I buy cars when I need them (not when I just when I want one) and look forward to working with her and the Bill Jacob's dealership again. More

Lisa and the finance guy were the most patient, friendly, and knowledgeable people I have ever dealt with at a car dealership. They made feel like they really cared about me. I trusted them. Lisa waited a and knowledgeable people I have ever dealt with at a car dealership. They made feel like they really cared about me. I trusted them. Lisa waited and explained everything about the car even though I had to come in right at closing. I didn't feel she was rushing me out the door even though the doors had been closed to the public for a awhile. Lisa has even been available for me to talk to when I have had questions months after my purchase. More

Nothing but a good experience every time I deal with them. Friendly and they don't bug you either, the way car buying should be. Every time I go in for maintanence my original salesman actual remembers them. Friendly and they don't bug you either, the way car buying should be. Every time I go in for maintanence my original salesman actual remembers me! More

Dealership spotless with amenities while you wait; refreshments, food, computer desks for use. Laurie was incredibly helpful. I was there on a cold and rainy day, and she went out to retrieve the ca refreshments, food, computer desks for use. Laurie was incredibly helpful. I was there on a cold and rainy day, and she went out to retrieve the cars I wanted to test drive while I stayed in the warmth and dryness. She knows her product and was able to answer any and every question I could throw at her. very pleasant experience. More

My service visit was an extremely positive experience. The service team explained in detail what they needed to do. My contact at the dealership Lisa took extra care in helping me with a loaner car as I w The service team explained in detail what they needed to do. My contact at the dealership Lisa took extra care in helping me with a loaner car as I was unable to get to the dealership. The personal service I experienced was above and beyond any customer service I have received anywhere. Your teams commitment to excellence is the best. More

I was happy with the overall experience, I will they would have done at least a little something with the price. Lisa was very friendly answered all my questions and never put pressure on me to make a p would have done at least a little something with the price. Lisa was very friendly answered all my questions and never put pressure on me to make a purchase. I would highly recommend buying from her!!! More

Superb introduction to available vehicles and follow up. Lisa was intellegent, pleasant and took time to explain things. I bought a new Passat from her and will do so in the future. Lisa was intellegent, pleasant and took time to explain things. I bought a new Passat from her and will do so in the future. More

Compared to other dealerships we visited and other dealerships we have purchased cars from over the years, I would rank Bill Jacobs Volkswagen in the top 90%. Kelly was really great. She was friendly dealerships we have purchased cars from over the years, I would rank Bill Jacobs Volkswagen in the top 90%. Kelly was really great. She was friendly, a good communicator and always ready to help. She didn't pressure us and was very down to earth. We also dealt with the pre-owned sales manager Dave Ross. He was pleasant to deal with too. Although he had his typical dealership spiel it wasn't the usual us against them type of conversation. He was upfront about price (although the wait time between conversations was sometimes a little lengthy) and did what he could to satisfy the customer. The cars at the dealership were very clean and well kept. Their showroom is bright and comfortable with a Starbucks coffee machine, animal crackers, chex mix and loaner ipads. We also liked that they offer loaner cars when bringing your car in for service along with car washes whenever you feel like it. We had a few issues with the pre-owned vehicle that were a little disconcerting but Bill Jacobs addressed the issues and fixed them without any hassle. At this time, I would recommend Bill Jacobs VW dealership and will return for our next car. More

I came to Bill Jacobs VW after an unpleasant experience with another dealer. Kelly Kuckelman was very friendly and attentive tom my wife and I. We told her that we would not be making any decision that day with another dealer. Kelly Kuckelman was very friendly and attentive tom my wife and I. We told her that we would not be making any decision that day and asked her some general questions. She addressed our questions thoroughly and was a pleasure to deal with. Two months later, I came back to the dealership, asked for Kelly, and told her that I was ready to buy a car. but it needed to be priced very aggressively. Kelly worked closely with me to make sure I got the deal I needed! The entire buying experience was way above average! I recommend both Kelly and Bill Jacobs VW!! More