Bill Jacobs Volkswagen

My service visit was an extremely positive experience. The service team explained in detail what they needed to do. My contact at the dealership Lisa took extra care in helping me with a loaner car as I w The service team explained in detail what they needed to do. My contact at the dealership Lisa took extra care in helping me with a loaner car as I was unable to get to the dealership. The personal service I experienced was above and beyond any customer service I have received anywhere. Your teams commitment to excellence is the best. More

I was happy with the overall experience, I will they would have done at least a little something with the price. Lisa was very friendly answered all my questions and never put pressure on me to make a p would have done at least a little something with the price. Lisa was very friendly answered all my questions and never put pressure on me to make a purchase. I would highly recommend buying from her!!! More

Superb introduction to available vehicles and follow up. Lisa was intellegent, pleasant and took time to explain things. I bought a new Passat from her and will do so in the future. Lisa was intellegent, pleasant and took time to explain things. I bought a new Passat from her and will do so in the future. More

Compared to other dealerships we visited and other dealerships we have purchased cars from over the years, I would rank Bill Jacobs Volkswagen in the top 90%. Kelly was really great. She was friendly dealerships we have purchased cars from over the years, I would rank Bill Jacobs Volkswagen in the top 90%. Kelly was really great. She was friendly, a good communicator and always ready to help. She didn't pressure us and was very down to earth. We also dealt with the pre-owned sales manager Dave Ross. He was pleasant to deal with too. Although he had his typical dealership spiel it wasn't the usual us against them type of conversation. He was upfront about price (although the wait time between conversations was sometimes a little lengthy) and did what he could to satisfy the customer. The cars at the dealership were very clean and well kept. Their showroom is bright and comfortable with a Starbucks coffee machine, animal crackers, chex mix and loaner ipads. We also liked that they offer loaner cars when bringing your car in for service along with car washes whenever you feel like it. We had a few issues with the pre-owned vehicle that were a little disconcerting but Bill Jacobs addressed the issues and fixed them without any hassle. At this time, I would recommend Bill Jacobs VW dealership and will return for our next car. More

I came to Bill Jacobs VW after an unpleasant experience with another dealer. Kelly Kuckelman was very friendly and attentive tom my wife and I. We told her that we would not be making any decision that day with another dealer. Kelly Kuckelman was very friendly and attentive tom my wife and I. We told her that we would not be making any decision that day and asked her some general questions. She addressed our questions thoroughly and was a pleasure to deal with. Two months later, I came back to the dealership, asked for Kelly, and told her that I was ready to buy a car. but it needed to be priced very aggressively. Kelly worked closely with me to make sure I got the deal I needed! The entire buying experience was way above average! I recommend both Kelly and Bill Jacobs VW!! More

This was by far the most positive car shopping experience I have ever had! Lisa was a pleasure to work with; she was helpful, courteous, friendly and listened to everything I was looking for in a car. I h I have ever had! Lisa was a pleasure to work with; she was helpful, courteous, friendly and listened to everything I was looking for in a car. I had my 16 year old son with me while purchasing this car. Lisa was very patient while I was teaching him the steps involved in purchasing a car and she was wonderful in helping explain things to him. I will definitely come back to her when I need another car...Lisa is the best! More

Ms Lisa Marion was trustworthy, well-informed, energetic, reliable, and determined to make the sale work for us. Great Sales Representative for Bill Jacobs VW! reliable, and determined to make the sale work for us. Great Sales Representative for Bill Jacobs VW! More

Kelly really helpfull deciding to buy the car, she is pleasant to deal with and knowledge about the car, I do recommend her as sale person . pleasant to deal with and knowledge about the car, I do recommend her as sale person . More

We are returning customers to Bill Jacobs Volkswagen in Naperville. The reason why we came back to this specific dealership was because of our salesperson Ricardo. He is an exceptional and very professio Naperville. The reason why we came back to this specific dealership was because of our salesperson Ricardo. He is an exceptional and very professional salesperson. He was very personable and paid attention to what our needs where. He know we were serious about purchasing a new vehicle on both occasions, and we had very specific requests, and he serviced our every request and made it happen....twice. We had great communication, no question in his eyes was frivolous, he made us very comfortable to ask him about anything. We kept in touch with one another even in between purchases.....knowing and hoping we would be able to do business again. Looking forward to working with him again in the future. Teena Panos More

Lisa was so helpful from the start... Any questions I asked she really new her material. She guided me in the right direction to suite my needs. She's always prompt with responding to my calls. I recent asked she really new her material. She guided me in the right direction to suite my needs. She's always prompt with responding to my calls. I recently stopped by VW after 3mos for my maintenance... Lisa remembered me by my first name and took a moment out of her day to say hello. Thank you for a great experience! More