Bill Jacobs Volkswagen

I must say that from dealing first on the internet, to the final out the door experience ,was great. When I walked in the showroom I was greeted professionally from the sales person Kelly Kugelman. The the final out the door experience ,was great. When I walked in the showroom I was greeted professionally from the sales person Kelly Kugelman. The internet price was on target and she worked with me on my expectations of what my trade in vehicle could be worth towards the price of the new Passat.There was no pressure from Kelly just honest answers to my questions. After receiving the Passat there was a problem with the transmission and I called Kelly for advice and she instructed me to bring it in that day or have it towed to the dealer. Upon inspection they immediately offered to swap the car out for another new car of exactly the same model and color. Could not be happier with Kelly as my advocate and sales advisor. So far very happy with Bill Jacobs Volkswagon and the people working for them. As a group they really try to put the customer first. More

I have purchased many vehicles in the past, but this has been my best experience. Kelly Kuckelman was my salesperson, and she went above and beyond to assure that I was taken care of. She explained everyth been my best experience. Kelly Kuckelman was my salesperson, and she went above and beyond to assure that I was taken care of. She explained everything I needed to know about my new Beetle, and kept me in the loop through the entire sales process. Because of Kelly, I will be referring Bill Jacobs VW to friends and family. She is truly an asset to your organization! More

I searched online for a VW Passat for 4 weeks. I contacted and visited a number of dealerships. Bill Jacobs stood out ahead of the rest for a number of reasons: 1. They were willing to negotiate t contacted and visited a number of dealerships. Bill Jacobs stood out ahead of the rest for a number of reasons: 1. They were willing to negotiate the online price before I walked in the door. Most dealerships would not entertain my online inquiries, they said they only negotiate face to face. I can appreciate that policy, but you move yourself into contention when you show interest before I arrive. 2. When I decided to go with Bill Jacobs, the out the door price was exactly what I got. No hidden costs, no surprises. Most other dealers (autobarn of Evanston) wanted to bill me for everything under the sun. Bill Jacobs is an honest dealer. 3. With every previous car I have purchased (I always buy used), the dealer cares very little when I arrive to pick up the car. They leave the car outside with an empty gas tank. When I showed up at Bill Jacobs, the car was in the show room, spotless, and with a full tank of gas. That is how you close a deal, but showing respect until they walk out the door. I got a good deal on the car, so I expected the cold sholder and an empty gas tank. They proved me wrong. 4. My sales rep Max, was great from start to finish. He came in on his day off to close the deal and as the night drew on, he did not hint that he wanted to get things done so he could get home. Instead he stayed after the close and even helped by putting on our new plates and setting up our phones. Max cares about his work and has respect for the car buyer. 5. The owner, Mr. Stubie (not sure of the spelling), was present and supportive the entire time. You can tell he runs a tight ship of hard working and respectful employees. Overall, I was very impressed by Bill Jacobs. I would recommend this dealership to anyone looking for an honest company that stands by their word. VW should be proud of this group. More

I purchased a new VW CC from Ricardo. He had excellent knowledge of the car. He gave me complete access to the car in getting familiar. He and the Sales Manager were very fair negotiators. knowledge of the car. He gave me complete access to the car in getting familiar. He and the Sales Manager were very fair negotiators. More

I was in the market for a Volkswagen Jetta GLI and was really impressed by my salesman, Rob Butts. It was actually the first time I've ever bought a car from a salesperson who clearly knew more about the really impressed by my salesman, Rob Butts. It was actually the first time I've ever bought a car from a salesperson who clearly knew more about the car than I did. He knew the car inside and out, and even offered to take me for a drive in his personal car to demonstrate a couple options that weren't on the test driver. What impressed me most was that he seemed to be more of a VW enthusiast than a typical salesman. He was easy going and didn't employ any of the offensive, high pressure tactics that turn me off during car buying experiences. The dealership itself is very nice and they had a good selection. I really can't evaluate the service department yet since I just picked up the car, but the dealership worked pretty hard to put this deal together. I would definitely rate my experience as above average and would deal with them again. More

Richardo was very knowledgeable and helpful in our buying experience. The overall process was painless and quite fast. I would recommend both Richardo and Bill Jacobs in the future. experience. The overall process was painless and quite fast. I would recommend both Richardo and Bill Jacobs in the future. More

This is the third vehicle we have purchased through our sales person, Rob Butts, and we always have a great experience working with him. He is friendly and he always knows the answers to all of our questi sales person, Rob Butts, and we always have a great experience working with him. He is friendly and he always knows the answers to all of our questions. He understands all of the technical aspects of the vehicles, and even when we come back for help, he is always there with a smile and a handshake!! Thanks, Rob, and keep up the good work!!! More

Ricardo made the buying experience of my VW CC very pleasant. He is a true sales professional. Most dealers forget that this is a very large financial purchase and it becomes stressful when dealers p pleasant. He is a true sales professional. Most dealers forget that this is a very large financial purchase and it becomes stressful when dealers push you to make a decision. Ricardo made it clear that there was no pressure but he was there if I needed him. He also knows his product and if I had a question that he didn't know, he found out and got right back to me. It was a true pleasure to deal with Ricardo and I will most likely see him for my next purchase. Additionally, the individuals in the service/maintenance area are extremely helpful and very pleasant. They are more than happy to help out if you have a problem or a question. If you have a repair they take the time to explain everything that was completed. GREAT JOB by all at this dealership. It is how a dealer should be. More

I have bought 2 cars from Ricardo and Bill Jacobs and have been a customer since 2009. Ricardo has a very calm and relaxed demeanor. There is no stress applied in sitting in the cars, test drives or even have been a customer since 2009. Ricardo has a very calm and relaxed demeanor. There is no stress applied in sitting in the cars, test drives or even going away and thinking about your decision. He is an excellent judge of character and very flexible. If you don't have time for a test drive, he will let you take the car and ask you to bring it back when you want (within reason). This shows he has full trust in the product and allows you to see the car in a very relaxed way without the pressure of someone standin gover you or talking your ear off. Buying a car is not a cheap experience, and should be done with time and thought, and Ricardo affords you that. It was a true pleasure to deal with Ricardo and I will most likely see him for my next purchase. More

I had been a Bill Jacobs VW customer for the last 5 years and I can think about a lot positive feedback from them. They had treated us very well while buying different cars and the most important my wife is and I can think about a lot positive feedback from them. They had treated us very well while buying different cars and the most important my wife is very happy with the type of service she has received. She loves her VW Routan and my kids the Entertainment system. Cesar Mendoza our sales person has worked outstanding to give us always the best prices and deals on most of our cars and he has become a very good friend, always trying to help. My wife is as well very happy with the Service department because they have helped her and explained clearly any issues on our cars. Thanks for all. More