Bill Jacobs Volkswagen

Great dealer overall This is a great dealer to visit. They do not force you into buying a car like most dealers do. The sales people are very professional and knowledgeabl This is a great dealer to visit. They do not force you into buying a car like most dealers do. The sales people are very professional and knowledgeable. Specially Peter was one of the best sales person I have ever worked with. He will make sure you leave this place with the right car for you, and not try to sell you a car you wouldn't enjoy. Would definitely recommend More

VW Pre-owned Certified GTI I bought a car from a used-car lot which led to a horrible experience so I decided that next car I was going to buy would be from a dealership. I was I bought a car from a used-car lot which led to a horrible experience so I decided that next car I was going to buy would be from a dealership. I was considering of buying a car at different dealerships, but after coming in to Bill Jacobs VW and meeting with "Otis" I immediately realized that he is someone I can trust to sell me a great car. Otis is great, friendly, and I appreciate his straight "fowardness". He treated my entire family very nicely and with the out most respect, and worked really hard with me so that I could buy the car I wanted. Donnie Justiss the business manager also worked extremely diligently in order to get me the best deal possible. He is also very nice, very personable, and answered all of my questions to my satisfaction. I know for a fact that the next car I buy will be from "Otis" and Donnie at the Bill Jacobs Volkswagen in Naperville, their service was outstanding and I refuse to go to any other dealership ever again. More

Exemplary Service Otis, Greg, Chris, and Jason were outstanding, a true team. Greg handled all internet negotiations with my wife via email and phone. When I arrived, Otis, Greg, Chris, and Jason were outstanding, a true team. Greg handled all internet negotiations with my wife via email and phone. When I arrived, Otis welcomed me with open arms and took care of everything. The team made sure that I had everything I needed and wanted for the car my wife will come to love. Otis went above and beyond all expectations and he truly deserves recognition for his dedication and hard work. Thank you Bill Jacobs Volkswagen- Naperville, IL. More

beyond professional! I have to say that this experience for buying a new car, was a true pleasure. Rob in sales was professional, respectful and very knowledgeable about t I have to say that this experience for buying a new car, was a true pleasure. Rob in sales was professional, respectful and very knowledgeable about the V.W. Beatle that i purchased. Donie in finance went above and beyond. He got the payment to what i wanted and lowered my rate! I went in with my mother on a Wednesday night and it got very late, my mom got tired of waiting, so we left. I returned the next day with her to purchase the car to find the paper work was ready to sign, the car was clean and ready to drive. there was really no excessive wait. I would highly recommend this dealership if you are looking to purchase a new car. More

I purchased a 2013 VW Passat SE this past weekend and could not be happier with the service and knowledge not only by the dealership, but from my sales rep Aurimas "Otis" Alfimovas. Otis helped direct m could not be happier with the service and knowledge not only by the dealership, but from my sales rep Aurimas "Otis" Alfimovas. Otis helped direct me in the right path to choosing exactly what I was looking for and made my car buying process easy. Donny in finance was a huge help with my finance as well his excellent recommendations. Sevan, Otis's manager, was also an excellent help in speeding up the quick process. The customer service, quality, friendliness, price, and overall experience were excellent and I would recommend anyone to Bill Jacobs VW in Naperville. Great people and excellent service. Thank you Otis. Ryan S. More

Great experience It was my last car dealer visit for the day after spending 6 hours at other places; found car, great price, thank you Bill Jacobs VW. It was my last car dealer visit for the day after spending 6 hours at other places; found car, great price, thank you Bill Jacobs VW. More

No hard pressure sales talk. Honest, up front figures to give customer the best deal available and ensure you get the right car for you, not them. Clean and welcoming dealership with excellent facilities, give customer the best deal available and ensure you get the right car for you, not them. Clean and welcoming dealership with excellent facilities, including free popcorn! More

My wife and I were shopping for an used VW Tiguan and since they offered a white 2012 Tiguan for a pretty good price we went to Bill Jacobs on 01/25/14. A sales representative (Greg Smith) took very well since they offered a white 2012 Tiguan for a pretty good price we went to Bill Jacobs on 01/25/14. A sales representative (Greg Smith) took very well care of us, was very friendly and showed us two Tiguans (including test rides). We wanted to trade in our 2012 Jetta SEL (25K miles, in great shape, no accidents, scratches etc.). However, it appeared that Greg had no authority to talk about the pricing in detail or to negotiate with us and had to involve his manager Dave. From this point on we were basically stuck, we were asking for pricing on the two Tiguans we were looking at but for some reason they did not want to calculate the pricing for both vehicles (including the trade in). They appraised the Jetta and came finally across with a price for our car which was $3K below (!) of what CarMax had offered us! Plus they did not want to move one inch on the 2012 Tiguan compared to the Internet price telling us that there was no room for any improvement on the price. Well, we felt sold down the river to say it nicely facing a dealership which was apparently not interested at all to sell a car or to make a reasonable effort to talk about pricing. And I do understand that the dealership has to make its cut but that is not the point. So eventually we left without car and ended up going to The Autobarn Countryside IL on 01/21 and ended up buying a nice 2013 VW Tiguan there facing a dealership which was willing to work with its customers in order to find a good solution for both sides - what a pleasant experience! More

After testing other vehicles the experience at Bill Jacobs Volkswagen was pleasant considering purchasing a car is not a fun experience. The car was purchase mainly for my wife's use, so it was import Jacobs Volkswagen was pleasant considering purchasing a car is not a fun experience. The car was purchase mainly for my wife's use, so it was important that she had a good experience regarding this purchase. Kelly Kuckelman was sensitive to her needs and responded to her questions in great detail. During the driving experience Kelly was patient in explaining all of the technical and standard details of the vehicle to my wife's questions. Right after the drive my wife immediately said this is the car for me. My wife and I own a sales organization and we are very sensitive to how a sales person handles a negotiation. We both agree that Kelly was one of the most professional sales persons we have dealt with while purchasing a car. That's a big thing, since my wife hates the purchasing of an automobile. Kelly handles the whole process in a very professional manner. Bill Jacobs Volkswagen has made our purchase of the car a good business decision. We have yet to have service on the car, but the followup on the internet by they service department was immediate and we look forward to see how the service is handled. More

I was in the market for a new Jetta GLI and I knew exactly which trim I wanted. I did a bit of research before coming in to the dealership and contacted the sales department and spoke with Kevin to in exactly which trim I wanted. I did a bit of research before coming in to the dealership and contacted the sales department and spoke with Kevin to inquire about the model and promotion availability. He mentioned that if I were to come to the dealership to purchase the car, I would have an appointment with one of the sales managers to avoid all of the back-and-forth that normally happens when buying a car. I arrived at the dealership, greeted by Rodney. I was introduced briefly to the sales manager, but ended up dealing with Rodney the entire time. I was miffed at first, only because I had to "play the game", so to speak, but Rodney was courteous throughout the whole transaction. He went through all of my options to see what would work best for me, and while he himself could not work out a deal (surprise), the sales manager was sure able to (surprise). Had it not been for Rodney's friendly attitude while keeping me engaged, however, I would have left without a car. Although this marks my third car purchase ever, it is the first time I walked out of a dealership without that immediate sinking feeling of buyer's remorse, and I credit that largely to Rodney. He kept it real, and because of him, I left with the car I wanted at the deal I wanted. More