Bill Jacobs Volkswagen

Easy - no pressure experience Just bought a 2009 Routan and these guys and the manager were great. Trade in price was okay and the van price was good. Did the finance paperwork in Just bought a 2009 Routan and these guys and the manager were great. Trade in price was okay and the van price was good. Did the finance paperwork in 10 - 15 minutes and they went over the van features with us afterwards. Very happy More

Great Experience I came to the Naperville VW dealership on Friday (6/20) because I found a Honda online that fit my price range and assorted other parameters set by a I came to the Naperville VW dealership on Friday (6/20) because I found a Honda online that fit my price range and assorted other parameters set by a family friend who is also a mechanic. We were greeted by two salesmen and asked if we had an appointment which we didn't. We told Otis that we were interested in the 2013 Accord they had on the lot. We took the car on a test drive and told him that we needed to sell my current car which we already had a buyer for and that we could make the sale happen sooner rather than later. We met Nick, one of the sales managers who thanked us for coming in to look at the car. I informed Otis that I noticed a dent in one of the driver side doors and made it clear that this would need to be fixed before we would take the car home as we live in Arlington Heights and Naperville is a 45 minute drive. Otis understood and told us that he would give us a car to drive home when we closed the deal with the car and that the dealer would also bring the car to Arlington Heights when it was done if it could not be done the next day. When we met with Jason in finance, I was impressed by his ability to overcome my objections and create value to sell the extended warranty that I swore I would not purchase because I have owned several used cars and have never purchased one. Otis worked with his team in service (Kris) to get the car to the front of the line with the 'dent guy' as I refer to him to get the car done Monday. There was also another ding on the passenger side which I noticed on Saturday before I left the dealership and Otis was confident that this would be fixed even though it was not in the original deal. Otis let me know when the car was ready and as I was working, he asked me for the address and drove the car to Lake Zurich where I work which is further than my home. This is a perfect example of two things: teamwork and great customer service. I feel like this dealership totally understands that customer service is a high priority and that it was super important that the dents and dings didn't break the deal or make me feel as though they didn't care that I was buying a used Honda. Every customer is important!! Thank you so much for taking care of my needs and selling me the car I wanted!! More

The best car buying experience These guys know their stuff! I can't believe how great my experience was! I was met with nothing but courteous pro's. I never do reviews participat These guys know their stuff! I can't believe how great my experience was! I was met with nothing but courteous pro's. I never do reviews participate in survey xxxxxx stuff but when people shine and go the extra step in makes me feel good, especially as a consumer. I am more than happy to write a glowing review about all of the guys who helped me last night. From start to finish I felt I was in good hands (I have no problems walking) but these guys were the best. Otis is one of the best salesman I have ever seen, his knowledge, his honesty and care was really amazing. Dave was able to take my situation and put me in a car I never imagined driving off of the lot. Jason got me in and out and explained my options with clear and understandble language. If the guys get this. THANK YOU!!! We love our new ride. You have made my kids want to ride in Daddy's car now. Thanks again! More

Great dealer overall This is a great dealer to visit. They do not force you into buying a car like most dealers do. The sales people are very professional and knowledgeabl This is a great dealer to visit. They do not force you into buying a car like most dealers do. The sales people are very professional and knowledgeable. Specially Peter was one of the best sales person I have ever worked with. He will make sure you leave this place with the right car for you, and not try to sell you a car you wouldn't enjoy. Would definitely recommend More

VW Pre-owned Certified GTI I bought a car from a used-car lot which led to a horrible experience so I decided that next car I was going to buy would be from a dealership. I was I bought a car from a used-car lot which led to a horrible experience so I decided that next car I was going to buy would be from a dealership. I was considering of buying a car at different dealerships, but after coming in to Bill Jacobs VW and meeting with "Otis" I immediately realized that he is someone I can trust to sell me a great car. Otis is great, friendly, and I appreciate his straight "fowardness". He treated my entire family very nicely and with the out most respect, and worked really hard with me so that I could buy the car I wanted. Donnie Justiss the business manager also worked extremely diligently in order to get me the best deal possible. He is also very nice, very personable, and answered all of my questions to my satisfaction. I know for a fact that the next car I buy will be from "Otis" and Donnie at the Bill Jacobs Volkswagen in Naperville, their service was outstanding and I refuse to go to any other dealership ever again. More

Exemplary Service Otis, Greg, Chris, and Jason were outstanding, a true team. Greg handled all internet negotiations with my wife via email and phone. When I arrived, Otis, Greg, Chris, and Jason were outstanding, a true team. Greg handled all internet negotiations with my wife via email and phone. When I arrived, Otis welcomed me with open arms and took care of everything. The team made sure that I had everything I needed and wanted for the car my wife will come to love. Otis went above and beyond all expectations and he truly deserves recognition for his dedication and hard work. Thank you Bill Jacobs Volkswagen- Naperville, IL. More

beyond professional! I have to say that this experience for buying a new car, was a true pleasure. Rob in sales was professional, respectful and very knowledgeable about t I have to say that this experience for buying a new car, was a true pleasure. Rob in sales was professional, respectful and very knowledgeable about the V.W. Beatle that i purchased. Donie in finance went above and beyond. He got the payment to what i wanted and lowered my rate! I went in with my mother on a Wednesday night and it got very late, my mom got tired of waiting, so we left. I returned the next day with her to purchase the car to find the paper work was ready to sign, the car was clean and ready to drive. there was really no excessive wait. I would highly recommend this dealership if you are looking to purchase a new car. More

I purchased a 2013 VW Passat SE this past weekend and could not be happier with the service and knowledge not only by the dealership, but from my sales rep Aurimas "Otis" Alfimovas. Otis helped direct m could not be happier with the service and knowledge not only by the dealership, but from my sales rep Aurimas "Otis" Alfimovas. Otis helped direct me in the right path to choosing exactly what I was looking for and made my car buying process easy. Donny in finance was a huge help with my finance as well his excellent recommendations. Sevan, Otis's manager, was also an excellent help in speeding up the quick process. The customer service, quality, friendliness, price, and overall experience were excellent and I would recommend anyone to Bill Jacobs VW in Naperville. Great people and excellent service. Thank you Otis. Ryan S. More

Great experience It was my last car dealer visit for the day after spending 6 hours at other places; found car, great price, thank you Bill Jacobs VW. It was my last car dealer visit for the day after spending 6 hours at other places; found car, great price, thank you Bill Jacobs VW. More

No hard pressure sales talk. Honest, up front figures to give customer the best deal available and ensure you get the right car for you, not them. Clean and welcoming dealership with excellent facilities, give customer the best deal available and ensure you get the right car for you, not them. Clean and welcoming dealership with excellent facilities, including free popcorn! More