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Bill Jacobs Volkswagen

Naperville, IL

4.6
479 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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2211 Aurora Avenue

Naperville, IL

60540

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Showing 479 reviews

August 06, 2014

Car buying experience I just bought a audi with this dealership. I'm extremely impressed with this customer service that each member provides at this dealership. There was More

by almaa_093
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Otis, Manager, General Manager, Finance agent
July 29, 2014

great experience the whole team was a great help First time ever buying a VW and the whole team from Rodney our salesman to Nick the used car manager worked with us for the Tiguan that my wife wanted More

by hattriq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney, Nick, Jason
July 28, 2014

Cant believe i"m driving a brand new car Only 9 months in the U.S.A. My car had broken down.I had been searching and searching for a preowned car.Everywhere I went I been turned down.Went dow More

by friendly62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Otis,Dave,DONIE
July 26, 2014

Excellent Customer Service I am leasing a new Tiguan from Bill Jacobs VW. I am very impressed with the level of customer service from this dealership. There was a small issue More

by TiguanS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Otis, Kris
July 22, 2014

Thank You First things first the staff of bill Jacobs VW are outstanding at their jobs but there's two people that really will make a life lasting impression on More

by Jleckbee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aurimas "Hollywood Otis" Alfimovas, Jason K.
July 20, 2014

New Passat TDI SE Purchase Excellent, friendly, no-pressure, thorough service. Otis and Dave made sure all our questions were answered about possibly buying a diesel car, and co More

by DLP123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Otis, Dave
June 29, 2014

New VW EOS Purchase Kris Tuchinskiy was exceptional with his approach and demeanor and Otis was great and took the time to make sure I had all the information I needed an More

by jgard142
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Otis & Kris
June 24, 2014

Easy - no pressure experience Just bought a 2009 Routan and these guys and the manager were great. Trade in price was okay and the van price was good. Did the finance paperwork in More

by jboss15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
PJ in sales. Nick in finance
June 23, 2014

Great Experience I came to the Naperville VW dealership on Friday (6/20) because I found a Honda online that fit my price range and assorted other parameters set by a More

by MaureenHertz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick (Used Car Sales Manager), Otis,
May 25, 2014

The best car buying experience These guys know their stuff! I can't believe how great my experience was! I was met with nothing but courteous pro's. I never do reviews participat More

by csmith1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Otis, Dave, Jason
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