Bill Jacobs Volkswagen

Car buying experience Otis is a great salesman that makes his customer's buying experience as pleasant as possible. He was extremely knowledgeable, and made us feel very co Otis is a great salesman that makes his customer's buying experience as pleasant as possible. He was extremely knowledgeable, and made us feel very comfortable. He is very caring for others and goes the extra mile to make sure we were satisfied. We can say the same about Sevan who worked with us so we can stay in our budget. Very professional and knowledgeable as well. Our only frustration was with the Finance Manager. After we told him several times that we are not interested in getting a loan from the Dealer, he still ran credit check which was documented as a hard inquiry by Credit reporting agency and affected our score. More

Hollywood Otis I just want to make this brief and to the point. Otis is a great salesman that makes his customer's buying experience as pleasant as possible be his # I just want to make this brief and to the point. Otis is a great salesman that makes his customer's buying experience as pleasant as possible be his #1 goal. He was extremely knowledgeable, and made us feel very comfortable. He was brought in as "damage control" due to another salesman being rude and disrespectful. I know why now management brought him in to fix the problem, which he did so immediately. We were able to get the sale done, and now my new wife and I are enjoying our awesome GTI. More

2013 Passat SE Otis is the man! He will do his best to get you in whatever car you want. He is very caring for others and goes the extra mile. He also goes through Otis is the man! He will do his best to get you in whatever car you want. He is very caring for others and goes the extra mile. He also goes through all that your car will have to offer including the toys! Jason was also very good and fast with the payment paperwork and even helped me find a better insurance quote! Thanks guys, for everything. More

Car buying experience I just bought a audi with this dealership. I'm extremely impressed with this customer service that each member provides at this dealership. There was I just bought a audi with this dealership. I'm extremely impressed with this customer service that each member provides at this dealership. There was some tugging at the price however Otis was beyond great. He had a great attitude and he really relates to the customers. I appreciate everything that they all have done for me when buying this car. I am extremely happy and satisfied with the price given to me. Thank you all, I recommend this car dealership to anyone! More

great experience the whole team was a great help First time ever buying a VW and the whole team from Rodney our salesman to Nick the used car manager worked with us for the Tiguan that my wife wanted First time ever buying a VW and the whole team from Rodney our salesman to Nick the used car manager worked with us for the Tiguan that my wife wanted. We were able to test drive the Tiguan over the weekend and that locked us in that this was the SUV for us. Rodney was ready for us on our return on Monday and the rest from our transfer over to the new truck from our old minivan was smooth. Jason in the finance had all types of options available for us to find what would work for our situation. Thank you all. More

Cant believe i"m driving a brand new car Only 9 months in the U.S.A. My car had broken down.I had been searching and searching for a preowned car.Everywhere I went I been turned down.Went dow Only 9 months in the U.S.A. My car had broken down.I had been searching and searching for a preowned car.Everywhere I went I been turned down.Went down to Bill Jacobs VW not expecting anything.You get a car my wife kept on nagging me you go down to Bill Jacobs VW and try.I bumped into a man by the name of Otis ''Aurimas Alfimovas''.He was a nice man .He heard my story and said im going to try for a new car for you.He explained to me go for a new car you better off,I said Otis its impossible.He phoned me the next day and said you've been approved.I couldn't believe it.Otis fought relentlessly to get me approved.What a guy.He said to me i've been there i know what's it like.I appreciate the fact that he is able to understand people's situation.All the people at Bill Jacobs VW are nice and friendly including the Manager Dave and the Finance Director Donie.Thank you Otis for going to great lengths to help us.Anyone who needs a car and nice treatment Otis is your man.Now im living the American Dream and my wife loves me more than ever. More

Excellent Customer Service I am leasing a new Tiguan from Bill Jacobs VW. I am very impressed with the level of customer service from this dealership. There was a small issue I am leasing a new Tiguan from Bill Jacobs VW. I am very impressed with the level of customer service from this dealership. There was a small issue at the beginning of my search process. Kris, the General Manager, ensured that my concerns were immediately addressed and kept in touch throughout my purchase process. My Sales Manager, Otis, is GREAT. He is friendly, accessible, and very knowledgeable about the cars. He made appointments around my work schedule and was available to answer any question I had. And, the pricing is fair. I have never recommended a car dealership to anyone, ever. But, I would recommend Bill Jacobs VW. Ask for Otis! More

Thank You First things first the staff of bill Jacobs VW are outstanding at their jobs but there's two people that really will make a life lasting impression on First things first the staff of bill Jacobs VW are outstanding at their jobs but there's two people that really will make a life lasting impression on me as a customer being treated with the utmost respect but also as a person. Aurimas "Hollywood Otis" Alfimovas (Sales Guide) and Jason K. (Finance Manager). To start off Aurimas is the type of person that will do the exact opposite of telling you what you want to hear. He will tell you the truth and give you the facts straight while also working diligently on getting you in your dream car at the best price possible which sometimes can be hard to do especially if your an 18 year old trying to get into a 2012 Golf R. Not once did he or Jason throw in the towel and not once did they shoot me down. When "Hollywood Otis" says he's going to get something done you better believe it's getting done no matter what. I honestly could sit here and type on and type on and type on and type on but you get the point these two gentlemen are the elite in their profession. Saying that Aurimas and Jason went above and beyond is an understatement little do many know there is more of a universe then there appears to be. Even higher then the top of our Highest peak is where I would say they went to get me driving my VW off the lot earlier today. These are the type of people I will buy cars from for a very long time. All in all the experience was beyond outstanding guys Thank you for everything I can't put into words how thankful I truly am. Sincerely, John Thomas Leckbee Jr. More

New Passat TDI SE Purchase Excellent, friendly, no-pressure, thorough service. Otis and Dave made sure all our questions were answered about possibly buying a diesel car, and co Excellent, friendly, no-pressure, thorough service. Otis and Dave made sure all our questions were answered about possibly buying a diesel car, and continued answering our questions after we left the lot. The team seems committed to making sure our buying and our owning experiences are good ones. We will definitely be in touch with Otis and Dave down the road. More

New VW EOS Purchase Kris Tuchinskiy was exceptional with his approach and demeanor and Otis was great and took the time to make sure I had all the information I needed an Kris Tuchinskiy was exceptional with his approach and demeanor and Otis was great and took the time to make sure I had all the information I needed and Bill Jacobs required. Thanks!! More