Bill Jacobs Volkswagen

No Problems An easy transaction. PJ balanced helpful readiness with allowing us space as we looked at Passats. Once we decided to purchase, the entire process t An easy transaction. PJ balanced helpful readiness with allowing us space as we looked at Passats. Once we decided to purchase, the entire process took only about two hours. Not bad. More

purchased a used car Overall good service, knowlegeable, and friendly. Purchased in July and continue to have good service regarding car washes and various questions I've Overall good service, knowlegeable, and friendly. Purchased in July and continue to have good service regarding car washes and various questions I've had answered in a timely manner. More

excelent experince Worked with Otis on a new 2015 VW Passat TDI. Great experience, Otis took his time drove at lease four different cars with me, explained all the optio Worked with Otis on a new 2015 VW Passat TDI. Great experience, Otis took his time drove at lease four different cars with me, explained all the options and made sure i get the car that i wanted. I would recommend this dealership to anyone. More

Best experience I've had purchasing a car. From beginning to end, everyone involved made the experience a plus. My request started with an email request which Matthew was quick to respond too. From beginning to end, everyone involved made the experience a plus. My request started with an email request which Matthew was quick to respond too. He was friendly and directed me to Rodney my salesman. Rodney made me feel welcome and didn't elicit any pressure to "hurry up and buy the car already". Rodney was calm and was able to answer every question I had as well as allow me the time and resources to decide. Even my interaction with the sales manager was upbeat, although he didn't come down as low as I tried, I believe the price we agreed upon was fare and the reason that I did make the purchase. He was never condescending or annoyed as many others are about the price you say you want to pay. He was respectful, polite and fare. Finally the moment I dread, dealing with the finance guy. But Donnie was awesome, he told me about my options with warranties and heard me out when I explained or asked for insight into some aftermarket companies I researched. He was honest, explained what he knew, gave me some tips to assure they were reputable without pressuring me into his dealers warranty. Donnie was honest and clear about the paperwork I signed and offered if he could assist in any other way. The who process took maybe 15 to 20 minutes, or at least it seemed quick and stress free. So much so that before I left with the car I spoke with Donnie again and purchased his warranty, which all in, I believe the best deal. At the end of the day my daughter was excited about her new car and I was excited to find a dealer that made what is usually a stressful experience into a happy event. Probably for the first time purchasing a car, I was truly happy with the vehicle I purchased as well as with the dealership/people I dealt with to purchase the vehicle. You can count on me being a repeat customer! More

Purchased a used car Everyone there made this experience a great one. No hassles, no pressure, no games. Otis was a pleasure to deal with. He was honest, patient, and k Everyone there made this experience a great one. No hassles, no pressure, no games. Otis was a pleasure to deal with. He was honest, patient, and knowledgeable. Donnie was professional and quick with the financing. He got us the best rate he could and was very efficient and pleasant to deal with. More

Best Car Buying Experience Ever Purchasing a car can definitely be a stressful experience, but Otis made the experience one of the best I have ever had. We needed to purchase a car Purchasing a car can definitely be a stressful experience, but Otis made the experience one of the best I have ever had. We needed to purchase a car for our daughter who was going away to college and had been searching for one for several weeks. At other dealerships we received your typical "dealership" experience...(pushy salesmen, bait and switch, upselling,...etc.). But, not at Bill Jacobs Naperville. Otis and the sales manager, Sevan, were very knowledgeable, friendly and very willing to work with us to get the automobile we wanted. Needless to say we did purchase our car from Otis and we are glad we did. I highly recommend this salesman, manager and dealership if you are in the market for a new or used car. Thank you Otis and Sevan. More

My new 2012 Chrysler 300 I worked with Otis for over a month. I stopped in to test drive 2012 Chrysler 300 with other sales person after waiting for 45 min the salesman told m I worked with Otis for over a month. I stopped in to test drive 2012 Chrysler 300 with other sales person after waiting for 45 min the salesman told me the the car was not in the lot. I was very disappointed in the service I received I was not going to come back. I really liked this car and I have waited for several years for the right opportunity. So I gave the dealership other chance with other sales person that's when I met Otis. He didn't know a lot about Chrysler's but I knew what I was looking for and i appreciated his honesty. The price was too high for me so I left. I received a call from the sales sales manger (Nick) asked what he could do to help I told him they needed to be at $17K he said that was to low of an offer. I told him I will wait. I have been in sales for over 30 years and I pride myself in follow up. And after 2-3 weeks Otis sent e-mail asking again to help. I said you need to be at 17k. I was on vacation and check their website and the 300 dropped $1000. We setup a appointment. Has a good sales person he asked me open ended question and I got what I asked for so he got the deal. Very happy with my decision. Nick worked with me on the trade in he was fair. Jason was a very pleasant experience. You should be very proud of his professionalism. He was to the point and not pushy he gave the options. I've have had very pushy Finance manger he was not. Thank you for your team I will recommended them. More

Car buying experience Otis is a great salesman that makes his customer's buying experience as pleasant as possible. He was extremely knowledgeable, and made us feel very co Otis is a great salesman that makes his customer's buying experience as pleasant as possible. He was extremely knowledgeable, and made us feel very comfortable. He is very caring for others and goes the extra mile to make sure we were satisfied. We can say the same about Sevan who worked with us so we can stay in our budget. Very professional and knowledgeable as well. Our only frustration was with the Finance Manager. After we told him several times that we are not interested in getting a loan from the Dealer, he still ran credit check which was documented as a hard inquiry by Credit reporting agency and affected our score. More

Hollywood Otis I just want to make this brief and to the point. Otis is a great salesman that makes his customer's buying experience as pleasant as possible be his # I just want to make this brief and to the point. Otis is a great salesman that makes his customer's buying experience as pleasant as possible be his #1 goal. He was extremely knowledgeable, and made us feel very comfortable. He was brought in as "damage control" due to another salesman being rude and disrespectful. I know why now management brought him in to fix the problem, which he did so immediately. We were able to get the sale done, and now my new wife and I are enjoying our awesome GTI. More

2013 Passat SE Otis is the man! He will do his best to get you in whatever car you want. He is very caring for others and goes the extra mile. He also goes through Otis is the man! He will do his best to get you in whatever car you want. He is very caring for others and goes the extra mile. He also goes through all that your car will have to offer including the toys! Jason was also very good and fast with the payment paperwork and even helped me find a better insurance quote! Thanks guys, for everything. More