Bill Jacobs Volkswagen

Best used car experience ever!!! I didn't expect what I thought when I was going into a dealership. I hate coming dealerships and dealing with pressured salesman and being in that en I didn't expect what I thought when I was going into a dealership. I hate coming dealerships and dealing with pressured salesman and being in that environment. When I went to look for a car for my son, I was greeted by kind salesman name P.J. He really made me felt at home and made the transaction really comforting and ensuring we were getting a great deal and also very efficient with paperwork so I wasn't stuck at the dealership all day. I would recommend Bill Jacobs Volkswagen to any person, who isn't just looking at a Volkswagen but at any other used car make also. Make sure to ask for P.J. he's the best. Very professional!!! More

POSITVE VW BUYING EXPERIENCE Bought a CPO 2013 VW Jetta TDI Wagon on 12/04/14 from this Dealer. My Sales Rep. was PAUL SOUTH, or 'PJ', as He prefers. Met PJ.; A very straight fo Bought a CPO 2013 VW Jetta TDI Wagon on 12/04/14 from this Dealer. My Sales Rep. was PAUL SOUTH, or 'PJ', as He prefers. Met PJ.; A very straight forward kind of Guy. Answered ALL of my Questions, or found somebody who did. Responsive. Gives you sufficient time to make decisions. I did not feel 'Rushed'. Attentive Sales Rep., who, I think; knows how to Sell the VW Product. (but as we know; they pretty much sell themselves).........So 'PJ' is very Good; Selling a 'Great Product', in a pleasant atmosphere.....(the surroundings)....... "It's a nice Place'; what can I say!.............. Met up with Nick K., the Sales Mngr. He evaluated my Trade In. While I did not get what I expected for my Car; I felt that Nick's reasons for this made sense. I did not feel I was being taken advantage of or anything of the sort. Nick was very Honest and straight forward with His explanations. Lastly; during the 'Closing of my Deal' I had the opportunity to Meet Jason; the F&I Mngr. for this Dealership. It was a pleasant and very straight forward closing. If anybody can get you into a Car 'Financially' ; Jason can probably do it! He answers Questions with 'straight information'. Nice when you are about to Sign the 'Paper work'.............. These Three Individuals ALL do a 'Great Job' of Representing this Dealership; in my Opinion. Believe me; EACH ONE knows Their Job well, but they operate as a 'Team' and make things 'happen'; in this case; they SELL the Fine VW Product and; as I have mentioned; do a fine Job of it. The over all impression I had of this Dealership is that it is well Managed, and People working There; seem to like what they are doing. Thank you; for a Pleasant Transaction! More

Great experience! Great Service! My husband and I just bought a used 2012 VW Tiguan. We worked with Otis who is absolutely awesome! He is kind, professional and really took the time t My husband and I just bought a used 2012 VW Tiguan. We worked with Otis who is absolutely awesome! He is kind, professional and really took the time to make us feel welcome and valued as a customer. He showed us the car and was very knowledgeable about the product. Even when we told him we needed to think about it, and came back 4 hours later (interrupting his dinner as we hadn't made a call or appointment ahead) he was an amazing sport about it! He rushed back as soon as he heard we were at the dealership. He went through everything in detail and made sure we were absolutely comfortable before signing. Otis was also training a wonderful guy named Joe who was extremely kind and a great help! Thank you to the entire VW team! Donnie Justice (finance guy) and Nick the manager! You were all kind to work with. We will be recommending you all in the future!! More

No Problems An easy transaction. PJ balanced helpful readiness with allowing us space as we looked at Passats. Once we decided to purchase, the entire process t An easy transaction. PJ balanced helpful readiness with allowing us space as we looked at Passats. Once we decided to purchase, the entire process took only about two hours. Not bad. More

purchased a used car Overall good service, knowlegeable, and friendly. Purchased in July and continue to have good service regarding car washes and various questions I've Overall good service, knowlegeable, and friendly. Purchased in July and continue to have good service regarding car washes and various questions I've had answered in a timely manner. More

excelent experince Worked with Otis on a new 2015 VW Passat TDI. Great experience, Otis took his time drove at lease four different cars with me, explained all the optio Worked with Otis on a new 2015 VW Passat TDI. Great experience, Otis took his time drove at lease four different cars with me, explained all the options and made sure i get the car that i wanted. I would recommend this dealership to anyone. More

Best experience I've had purchasing a car. From beginning to end, everyone involved made the experience a plus. My request started with an email request which Matthew was quick to respond too. From beginning to end, everyone involved made the experience a plus. My request started with an email request which Matthew was quick to respond too. He was friendly and directed me to Rodney my salesman. Rodney made me feel welcome and didn't elicit any pressure to "hurry up and buy the car already". Rodney was calm and was able to answer every question I had as well as allow me the time and resources to decide. Even my interaction with the sales manager was upbeat, although he didn't come down as low as I tried, I believe the price we agreed upon was fare and the reason that I did make the purchase. He was never condescending or annoyed as many others are about the price you say you want to pay. He was respectful, polite and fare. Finally the moment I dread, dealing with the finance guy. But Donnie was awesome, he told me about my options with warranties and heard me out when I explained or asked for insight into some aftermarket companies I researched. He was honest, explained what he knew, gave me some tips to assure they were reputable without pressuring me into his dealers warranty. Donnie was honest and clear about the paperwork I signed and offered if he could assist in any other way. The who process took maybe 15 to 20 minutes, or at least it seemed quick and stress free. So much so that before I left with the car I spoke with Donnie again and purchased his warranty, which all in, I believe the best deal. At the end of the day my daughter was excited about her new car and I was excited to find a dealer that made what is usually a stressful experience into a happy event. Probably for the first time purchasing a car, I was truly happy with the vehicle I purchased as well as with the dealership/people I dealt with to purchase the vehicle. You can count on me being a repeat customer! More

Purchased a used car Everyone there made this experience a great one. No hassles, no pressure, no games. Otis was a pleasure to deal with. He was honest, patient, and k Everyone there made this experience a great one. No hassles, no pressure, no games. Otis was a pleasure to deal with. He was honest, patient, and knowledgeable. Donnie was professional and quick with the financing. He got us the best rate he could and was very efficient and pleasant to deal with. More

Best Car Buying Experience Ever Purchasing a car can definitely be a stressful experience, but Otis made the experience one of the best I have ever had. We needed to purchase a car Purchasing a car can definitely be a stressful experience, but Otis made the experience one of the best I have ever had. We needed to purchase a car for our daughter who was going away to college and had been searching for one for several weeks. At other dealerships we received your typical "dealership" experience...(pushy salesmen, bait and switch, upselling,...etc.). But, not at Bill Jacobs Naperville. Otis and the sales manager, Sevan, were very knowledgeable, friendly and very willing to work with us to get the automobile we wanted. Needless to say we did purchase our car from Otis and we are glad we did. I highly recommend this salesman, manager and dealership if you are in the market for a new or used car. Thank you Otis and Sevan. More

My new 2012 Chrysler 300 I worked with Otis for over a month. I stopped in to test drive 2012 Chrysler 300 with other sales person after waiting for 45 min the salesman told m I worked with Otis for over a month. I stopped in to test drive 2012 Chrysler 300 with other sales person after waiting for 45 min the salesman told me the the car was not in the lot. I was very disappointed in the service I received I was not going to come back. I really liked this car and I have waited for several years for the right opportunity. So I gave the dealership other chance with other sales person that's when I met Otis. He didn't know a lot about Chrysler's but I knew what I was looking for and i appreciated his honesty. The price was too high for me so I left. I received a call from the sales sales manger (Nick) asked what he could do to help I told him they needed to be at $17K he said that was to low of an offer. I told him I will wait. I have been in sales for over 30 years and I pride myself in follow up. And after 2-3 weeks Otis sent e-mail asking again to help. I said you need to be at 17k. I was on vacation and check their website and the 300 dropped $1000. We setup a appointment. Has a good sales person he asked me open ended question and I got what I asked for so he got the deal. Very happy with my decision. Nick worked with me on the trade in he was fair. Jason was a very pleasant experience. You should be very proud of his professionalism. He was to the point and not pushy he gave the options. I've have had very pushy Finance manger he was not. Thank you for your team I will recommended them. More