Bill Jacobs Volkswagen

Great customer service Unfortunately, I didn't make a purchase. What was available in the used section wasn't quite what I was looking for. I will certainly keep in touch to Unfortunately, I didn't make a purchase. What was available in the used section wasn't quite what I was looking for. I will certainly keep in touch to see what else arrives. I hope to do business with them in the future. Caesar was so nice, polite and helpful. More

We will sell at MSRP but screw you on the Lease Rate So we agreed on a price, MSRP on a Golf R - we are ready to lease. Round 1: Money Factor 0.00275 this is an interest rate of 6.5% we call this out So we agreed on a price, MSRP on a Golf R - we are ready to lease. Round 1: Money Factor 0.00275 this is an interest rate of 6.5% we call this out Round 2:Money Factor 0.00215, why are you screwing with us, give us the VW money factor on a Golf R of 0.00175 Round 3: We are going to get $1,000 over MSRP somehow final Money Factor 0.00215 Wow the sleaziness finance guy ever! Tried to screw us on 0.00275 than fessed up that he truly was screwing us on the car at 0.00215, well no 0.00275 originally! (I felt bad for the sales guy though, husband said he made his bed with Bill Jacobs). The sleaze factor came with the delivery, it was like we were not going to figure out they were trying to screw us. We had a lap top with a lease calculator! If he was upfront and said we want to make $1,000 over MSRP because we think the car is worth it so be it, so be it. The Glengarry Glen Ross of car dealerships. More

Knowledgeable sales person, great customer service! We worked with Matt Cameron and got the car we wanted at a great price. When we first looked we weren't sure if we wanted a sedan or a SUV. Matt was We worked with Matt Cameron and got the car we wanted at a great price. When we first looked we weren't sure if we wanted a sedan or a SUV. Matt was very knowledgeable and with his expertise we made our decision. Enjoying our new Tiguan. If you're thinking of buying a Volkswagon we highly recommend calling Matt. More

Quick and Convenient Needed a budget car and Todd and Otis made it happen quickly, efficiently, and pleasantly. I was up front from the start about what I wanted and I fel Needed a budget car and Todd and Otis made it happen quickly, efficiently, and pleasantly. I was up front from the start about what I wanted and I felt they were honest right back. I would work with Todd and Otis again. More

First Class Service I recently purchased a new Golf R from Bill Jacobs Volkswagen in Naperville. My Salesperson, Matt Cameron made the deal happen while other dealers ga I recently purchased a new Golf R from Bill Jacobs Volkswagen in Naperville. My Salesperson, Matt Cameron made the deal happen while other dealers gave me the run around. Matt and I agreed on a price and that was it; no funny business at all. Matt had the whole transaction finished in a couple of hours, including purchasing my old car. I would not hesitate to recommend Matt Cameron to my family or friends. Also, the Golf R is insane. More

Great customer service! I was very lucky to have someone who listened to what I wanted and needed and found the best fit car for me. I love my car and would not change a thin I was very lucky to have someone who listened to what I wanted and needed and found the best fit car for me. I love my car and would not change a thing about the purchase. Not only was finding the car a great success, but everyone who worked with me during the financial part of the purchase did everything they could, as quickly as they could. I could really tell how great of a team Bill Jacobs VW has. Finally, when leaving with my new amazing car everything was clearly and thoroughly explained in great detail; that helped me get to know my car all that quicker. Overall, really great experience! I highly recommend this dealership. More

Awesome! Purchased a 2015 Golf TDI, worked with Robert who was extremely knowledgeable and patient. Answered all my questions - a great experience! Would reco Purchased a 2015 Golf TDI, worked with Robert who was extremely knowledgeable and patient. Answered all my questions - a great experience! Would recommend highly to anyone purchasing a VW; this is the place! More

Wonderful overall experienc Otis and Sevan great team. They were honest YES honest helpful and fair. No schemes customer oriented, patient and knowledgeable. Seek them out for Otis and Sevan great team. They were honest YES honest helpful and fair. No schemes customer oriented, patient and knowledgeable. Seek them out for your next auto purchase you won't regret it. Starr More

Great Experience. Very pleased with my purchase! Sincerely want to give A Great Big Thank You to Matt Cameron, the Sales Advisor who sold me my certified pre-owned 2014 Golf. Matt's extensive knowle Sincerely want to give A Great Big Thank You to Matt Cameron, the Sales Advisor who sold me my certified pre-owned 2014 Golf. Matt's extensive knowledge and experience with the VW Golf is what convinced me to make my purchase. He not only demonstrated so many wonderful features of the Golf standard and convenience package but gave me an insight to the extensive engineering that the car manufacturer has careful planned into the design and structure of the vehicle. I want to thank Nick the Used Car Sales Manager for assisting in the Financial aspect of the transaction. His contribution to our meeting to discuss the final price helped me make the 12th hour decision to Buy the Car! I really enjoyed buying this car! And I'm still excited about all those thoughtful features that the manufacturer built into that beautiful car. Still discovering another one, each day....it's been a week since I made my purchase. A Thank You to David Kaetza, the Service Advisor at the dealership who was nice enough to take me for a quick ride and demonstrate the transmission, automatic to manual switch, so that I could see first hand how that car excelled my expectations. WOW, what a smooth transition gear to gear of the 6 speed transmission! Thanks David!!! Bill Jacobs VW, Thank you for having such a Great Staff of Individuals who know the product and Thank You for my Car Wash!! Volkswagen, Thank You for all those details that are incorporated into the structure, mechanics, electrical, technical and the feeling of Luxury in a Very Reasonably Priced Car!!! ---- Nancy More