Bill Jacobs Volkswagen

Awesome, Addressed issue prior dealer did not!! Dave Ketza at Bill Jacobs VW resolved issues on my 2003 Jetta TDI that my previous dealer had ignored. While it mean almost $4K in maintenance catch-u Dave Ketza at Bill Jacobs VW resolved issues on my 2003 Jetta TDI that my previous dealer had ignored. While it mean almost $4K in maintenance catch-up, Dave and Bill Jacobs VW made a new customer in me. At 190K on my car, I want it to last, and now it can. Thank you, thank you. More

outstanding The experience at Jacobs VW was first rate. Even with the purchase of a pre-owned VW, we were treated with the highest levels of respect and considera The experience at Jacobs VW was first rate. Even with the purchase of a pre-owned VW, we were treated with the highest levels of respect and consideration from our sales associate Robert Butts. The General Manager, Todd Nelson, also took time to ensure that all was satisfactory with our purchase. Even the finance department was a breeze thanks to Donie Justiss. Our best dealer experience to date. More

Great customer service Unfortunately, I didn't make a purchase. What was available in the used section wasn't quite what I was looking for. I will certainly keep in touch to Unfortunately, I didn't make a purchase. What was available in the used section wasn't quite what I was looking for. I will certainly keep in touch to see what else arrives. I hope to do business with them in the future. Caesar was so nice, polite and helpful. More

We will sell at MSRP but screw you on the Lease Rate So we agreed on a price, MSRP on a Golf R - we are ready to lease. Round 1: Money Factor 0.00275 this is an interest rate of 6.5% we call this out So we agreed on a price, MSRP on a Golf R - we are ready to lease. Round 1: Money Factor 0.00275 this is an interest rate of 6.5% we call this out Round 2:Money Factor 0.00215, why are you screwing with us, give us the VW money factor on a Golf R of 0.00175 Round 3: We are going to get $1,000 over MSRP somehow final Money Factor 0.00215 Wow the sleaziness finance guy ever! Tried to screw us on 0.00275 than fessed up that he truly was screwing us on the car at 0.00215, well no 0.00275 originally! (I felt bad for the sales guy though, husband said he made his bed with Bill Jacobs). The sleaze factor came with the delivery, it was like we were not going to figure out they were trying to screw us. We had a lap top with a lease calculator! If he was upfront and said we want to make $1,000 over MSRP because we think the car is worth it so be it, so be it. The Glengarry Glen Ross of car dealerships. More

Knowledgeable sales person, great customer service! We worked with Matt Cameron and got the car we wanted at a great price. When we first looked we weren't sure if we wanted a sedan or a SUV. Matt was We worked with Matt Cameron and got the car we wanted at a great price. When we first looked we weren't sure if we wanted a sedan or a SUV. Matt was very knowledgeable and with his expertise we made our decision. Enjoying our new Tiguan. If you're thinking of buying a Volkswagon we highly recommend calling Matt. More

Quick and Convenient Needed a budget car and Todd and Otis made it happen quickly, efficiently, and pleasantly. I was up front from the start about what I wanted and I fel Needed a budget car and Todd and Otis made it happen quickly, efficiently, and pleasantly. I was up front from the start about what I wanted and I felt they were honest right back. I would work with Todd and Otis again. More

First Class Service I recently purchased a new Golf R from Bill Jacobs Volkswagen in Naperville. My Salesperson, Matt Cameron made the deal happen while other dealers ga I recently purchased a new Golf R from Bill Jacobs Volkswagen in Naperville. My Salesperson, Matt Cameron made the deal happen while other dealers gave me the run around. Matt and I agreed on a price and that was it; no funny business at all. Matt had the whole transaction finished in a couple of hours, including purchasing my old car. I would not hesitate to recommend Matt Cameron to my family or friends. Also, the Golf R is insane. More

Great customer service! I was very lucky to have someone who listened to what I wanted and needed and found the best fit car for me. I love my car and would not change a thin I was very lucky to have someone who listened to what I wanted and needed and found the best fit car for me. I love my car and would not change a thing about the purchase. Not only was finding the car a great success, but everyone who worked with me during the financial part of the purchase did everything they could, as quickly as they could. I could really tell how great of a team Bill Jacobs VW has. Finally, when leaving with my new amazing car everything was clearly and thoroughly explained in great detail; that helped me get to know my car all that quicker. Overall, really great experience! I highly recommend this dealership. More