Bill Jacobs Volkswagen

Best Experience! I came into Bill Jacobs to get an appraisal for my car with hopes of seeing what it was worth and see if I could trade it in for something with less m I came into Bill Jacobs to get an appraisal for my car with hopes of seeing what it was worth and see if I could trade it in for something with less miles. Alana and her team were so Amazing!! They took what I was looking for and my expectations to help me find a great car. They were so kind, welcoming and worked hard to get me what I wanted. Alana respected my wishes and never put pressure on me to do something I didn't want. I highly recommend Alana if they are looking for an Exceptional experience buying a car!! More

Service department tries to cheat innocent young girl I am writing for my daughter who bought a VW Eos about 5 years ago. For the last year or so she had been complaining of noise coming from a rear wheel I am writing for my daughter who bought a VW Eos about 5 years ago. For the last year or so she had been complaining of noise coming from a rear wheel. Nothing was ever done though it was in at Bill Jacobs several times, up to including her latest service call about one month ago. Apparently no one ever took her complaint seriously enough to even test drive the car to notice the extremely loud noise. This last service visit was triggered by her Eos failing its emission test and a lit check engine light. Below are the recommended repairs and cost estimate directly from the Bill Jacobs service department invoice: 1. Thermostat and housing with both coolant temp sensors 2. Engine breather valve 3. Turbo inlet valve These emission related repairs were to cost $2200.00. On top of that they recommended but did not quote for: 4.. Fuel induction and injector services 5. Timing belt with water pump. 6. Fuel filter 7. Spark plugs 8. Air filter 9. Pollen filter with HVAC mist One can only imagine how much additional they would have charged for all of those repairs. My daughter called me about this, and I suggested taking the Eos in for an independent second opinion at a garage in Montgomery. I left the car there and later the same day Mike called me and said he thought he had fixed the emission problem. I cringed because I had asked them to do an inspection and cost estimate only. So imagine my surprise when he said the repair required no parts and was going to cost $110. That is correct $110 vs the $2200 Bill Jacobs would have happily charged my daughter. So the proof and bottom line of it all is that after I picked up the vehicle it ran smoothly and displayed no check engine light. I drove it straight to the emission test station where it passed inspection. These facts speak for themselves. Draw your own conclusions. More

Bad Place They sell used cars for the price of new ones. For example you buy a Passat SE used for 7,000 miles for the cost of 22,694 dollars, but a brand new Pa They sell used cars for the price of new ones. For example you buy a Passat SE used for 7,000 miles for the cost of 22,694 dollars, but a brand new Passat SE costs 20,509 dollars and six miles only. So think about it. More

The worst experience and rip off service in my life It took more than an hour just to enter the service request for a wheel balance service. Then they lied about the cost and charged me $261 for a simpl It took more than an hour just to enter the service request for a wheel balance service. Then they lied about the cost and charged me $261 for a simple wheel alignment. They are incompetent, liars, and thieves. More

Great New Car Buying Experience We recently bought a new Passat from Bill Jacobs VW in Naperville. It was one of the best car buying experiences we have ever had. Everyone at the dea We recently bought a new Passat from Bill Jacobs VW in Naperville. It was one of the best car buying experiences we have ever had. Everyone at the dealership was great. We were very comfortable with our salesperson, PJ South. He did a wonderful job from start to finish in terms of explaining the product, getting us a fair deal, and follow-up after we took delivery. More

The Best Car Dealer in Chicagoland We needed a used car to replace our Jetta that was totaled. The sales staff of both Matt and Rich were great to work with. Their #1 concern was OUR sa We needed a used car to replace our Jetta that was totaled. The sales staff of both Matt and Rich were great to work with. Their #1 concern was OUR satisfaction. They spent a great deal of time with us and ensured us a comfort with all of our questions with no pressure. We bought a 2015 Passat and could not be happier. We also dealt with Erv in Service and he is the best. He is so helpful and caring this car will go back to him with all of our service needs. Need a VW see these guys! More

Excellent When to Bill Jacobs Volkswagen to look for a new car and Ricardo Echeverria the sales person helped me very good with all my options, I very happy wi When to Bill Jacobs Volkswagen to look for a new car and Ricardo Echeverria the sales person helped me very good with all my options, I very happy with the service. More

Shady Service Department/Good Sales Department The service department staff is not consistent. When I called I received one price and when I stopped in, I was quoted a different price. I have also The service department staff is not consistent. When I called I received one price and when I stopped in, I was quoted a different price. I have also had a very shady experience with Dave in service. He screwed me over with a warranty claim by delaying the process and not noting the defect on the paperwork. The only reason I didn't sue is because I had a TDI which was subject to the buyback for the emissions cheating software. I would have considered another Volkswagen had the service department been honest and trustworthy but I bought a Honda instead. More

Tom Harvatt is the man! Great experience with Tom and this dealer overall. We purchased a used vehicle for our 16 yo. T.Harvatt was great to deal with and this was actually Great experience with Tom and this dealer overall. We purchased a used vehicle for our 16 yo. T.Harvatt was great to deal with and this was actually his first sale with Bill Jacobs. Highly recommend! Go see Tom! More

Friendly, respectful, and enjoyable I arrived at Bill Jacob"s to test drive a car that I thought would be the right one for me. Very nervous and concerned to enter the dealership; howe I arrived at Bill Jacob"s to test drive a car that I thought would be the right one for me. Very nervous and concerned to enter the dealership; however, Tom Harvat greeted me with a big smile and Welcone greeting calming me down. We test drove the car and realized it was not for me. There was no pressure put on me to find another vechile to look at or test drive. This friendly and respectful approach lessened my fear and resistance and I found myself looking at other cars that might be something for me to drive. Thank you Tom H. More