Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs Volkswagen
Naperville, IL
476 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 476 reviews
October 07, 2024
We visited multiple dealerships during our search for a new car. From the moment that we arrived at Bill Jacobs Volkswagon, we had an A1 experience. We worked with Jim who was incredible to work with. He m new car. From the moment that we arrived at Bill Jacobs Volkswagon, we had an A1 experience. We worked with Jim who was incredible to work with. He made us feel welcome, heard and we just truly enjoyed going through the process with him. Along with the rest of the staff along the way. I couldn't recommend this dealership enough. It went exactly how you'd want the experience of buying your first car to go! Thank you Jim, staff & Bill Jacobs Volkswagon! More
by chasehager
September 29, 2024
Great experience. Friendly staff, especially the sales manager Chris and my salesman Jim. Went above and beyond to help. Friendly staff, especially the sales manager Chris and my salesman Jim. Went above and beyond to help. More
by Roy
September 13, 2024
Jim and Chris were great to work with! Friendly, knowledgeable and will bring us back to Bill Jacob's Friendly, knowledgeable and will bring us back to Bill Jacob's More
by mkearb
Employees Worked With
September 08, 2024
Recardo was terrific very helpful third car I have bought from him at your dealership thanks from him at your dealership thanks More
by Howard lephew 61
Employees Worked With
September 04, 2024
Our salesman Jim Jacobson was excellent! He showed us details of many cars and went above and beyond in providing professional, excellent customer service. I recommend him to all of our frie He showed us details of many cars and went above and beyond in providing professional, excellent customer service. I recommend him to all of our friends interested in purchasing a Volkswagen! More
by CC
Employees Worked With
September 03, 2024
Jim Jacobsen was an absolute pleasure to work with. Jim was extremely knowledgeable and helped us through the process from start to finish. It was a great experience working with Jim and the entire s Jim was extremely knowledgeable and helped us through the process from start to finish. It was a great experience working with Jim and the entire staff at Bill Jacobs VW. More
by EFG
September 03, 2024
Bill Jacobs made the buying process so easy with honesty, transparency and enthusiastic product knowledge. Our sales person, Jim Jacobson, was excellent and the F&I department made that part easy. transparency and enthusiastic product knowledge. Our sales person, Jim Jacobson, was excellent and the F&I department made that part easy. More
by Jim Giedraitis
August 26, 2024
Great experience buying a car. Helpful woth no pressure. Marc Bernard and Chris Verhagen were kind, polite and helpful thru the whole proecess Helpful woth no pressure. Marc Bernard and Chris Verhagen were kind, polite and helpful thru the whole proecess More
by Anna Tuohy
August 24, 2024
Jim was super helpful and walked me through every step of the way. Thank you Jim! the way. Thank you Jim! More
by markbrucato
August 22, 2024
Jim Jacobson reviewed the features we wanted and found a car that fit our needs. Thorough and thoughtful throughout the entire process. car that fit our needs. Thorough and thoughtful throughout the entire process. More
by 77jneely
Employees Worked With
