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Bill Jacobs Volkswagen
Naperville, IL
480 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 480 reviews
November 23, 2024
My husband and I searched far and wide for a reputable dealer and respectable salesman. From the moment we sat down with Jim Jacobson, we knew we were going to purchase a car from him. He was honest, resp dealer and respectable salesman. From the moment we sat down with Jim Jacobson, we knew we were going to purchase a car from him. He was honest, respectful, kind, and worked with us. We felt like he was in our corner. There were no gimmicks or sleazy sales tactics here. We’ll be coming back to Jim for our next vehicle to save ourselves time and the headache of dealing with gimmicky car sales! More
by elshareif.asmaa
Employees Worked With
Jim Jacobson
November 16, 2024
Ricardo Echeverria has been instrumental in making an easy purchasing decision on a new vehicle. It all came about because of his knowledge, professionalism, pleasant personality, accommodating nature, n easy purchasing decision on a new vehicle. It all came about because of his knowledge, professionalism, pleasant personality, accommodating nature, no pressure and ongoing patience trying to find the right vehicle. Ricardo is a huge credit to the staff of Bill Jacobs Volkswagen. More
by JSL
Employees Worked With
November 10, 2024
My salesperson Jim Jacobsen was superb! He is very knowledgeable, helpful and friendly. He heard me and did not pressure me into a purchase. I ended up buying out my lease and he was as gra He is very knowledgeable, helpful and friendly. He heard me and did not pressure me into a purchase. I ended up buying out my lease and he was as gracious as if I were purchasing a new vehicle! More
by tamaraknight0428
Employees Worked With
Jim Jacobson
October 23, 2024
Shady practices, dodging calls and not updating customers on anything pertaining to financing. The salesperson was nice (Gerardo). on anything pertaining to financing. The salesperson was nice (Gerardo). More
by Vlad
October 08, 2024
Jim Jacobson was great from when we first walked in! It was honestly a great experience, and I was pleased to see how transparent the entire process was. Definitely recommend! It was honestly a great experience, and I was pleased to see how transparent the entire process was. Definitely recommend! More
by k.shinkare5
September 29, 2024
Great experience. Friendly staff, especially the sales manager Chris and my salesman Jim. Went above and beyond to help. Friendly staff, especially the sales manager Chris and my salesman Jim. Went above and beyond to help. More
by Roy
September 08, 2024
Recardo was terrific very helpful third car I have bought from him at your dealership thanks from him at your dealership thanks More
by Howard lephew 61
Employees Worked With
September 04, 2024
Our salesman Jim Jacobson was excellent! He showed us details of many cars and went above and beyond in providing professional, excellent customer service. I recommend him to all of our frie He showed us details of many cars and went above and beyond in providing professional, excellent customer service. I recommend him to all of our friends interested in purchasing a Volkswagen! More
by CC
Employees Worked With
Jim Jacobson
September 03, 2024
Jim Jacobsen was an absolute pleasure to work with. Jim was extremely knowledgeable and helped us through the process from start to finish. It was a great experience working with Jim and the entire s Jim was extremely knowledgeable and helped us through the process from start to finish. It was a great experience working with Jim and the entire staff at Bill Jacobs VW. More
by EFG
