Bill Jacobs Volkswagen

Everything went really well except communication after Everything went really well except communication after my purchase. I guess they’re only good to you when they’re trying to get your money. What a ni Everything went really well except communication after my purchase. I guess they’re only good to you when they’re trying to get your money. What a nightmare it has been trying to get my refund for a car hold. I was told on Feb 15th by Matt Gottardo (guy that sold me the car) that a check will be mailed to me and to give it 3-5 days. Matt emailed me on Feb 25th asking me to give him a review and in response I said I will as soon as I get the check that I never received and he said to give it another 3-5 business days. I emailed him again yesterday (7 business day after) at around 5:16pm and I was told that their office is “gone for the day” and that he will “get with them tomorrow (today) at 9:15am” when he gets to the office. Mind you, when I was still shopping for cars they so readily told me that they’re open till 9pm in case I wanted to go back the same day to make my purchase! But ok, I’ll let that slide. I emailed Matt again and CC’d Chris Verhagen, the guy I originally spoke to on the phone when I was still shopping around, at 1:29pm today and got no response. I may have missed a call from them earlier today but no one’s left a voicemail so I can’t be sure. At any rate, here is my honest review, I can screenshot the emails and texts if anyone needs them. And I still want my refund. Thank you and have a great day! More

I normally do not post reviews that affect a business negatively. I have worked with most dealerships in the Naperville area and own about $350k worth cars so my review comes in good faith. Certain sales negatively. I have worked with most dealerships in the Naperville area and own about $350k worth cars so my review comes in good faith. Certain sales people within bill Jacobs dealership are pure evil. We finalized a deal in good faith for an employee (considering I have bought vehicles from them before a Passat and an atlas) and paid 1200 for insurance to purchase, set up a time to meet with them and when we went at the arranged time, the manager says sorry the car is sold. They wasted our time. The so called manager had an attitude telling us “you negotiated for too long”. I called his manager who promised to call me back the next day with something but no news from him. They cover for each other. No manager is worth the time there. My guess is the deal they made with me was not a big margin enough so they squeezed someone else of more money. The sales team forces you to purchase options like it’s part of the car. $300 of some security system apparently “cannot be removed” from the car even though we do not want it, but it’s added on the purchase order as options. Tread lightly with these guys. I am never going back to Bill Jacobs. More

What an Experience I met Chris Verhagen through the Auto trader and man am I ever so thankful. Chris and his entire team at Bill Jacobs Volkswagen really treated me grea I met Chris Verhagen through the Auto trader and man am I ever so thankful. Chris and his entire team at Bill Jacobs Volkswagen really treated me great. I flew in from Michigan to Illinois to purchase the car I have always wanted and man it was everything they told me it was and more. Chris and his team are honest and trustworthy. Chris thank you for helping me it was great to meet you i will be introducing many friends and family to you. More

Great experience The staff at Bill Jacobs helped me order the new Golf I wanted as well as counseling me on extending my existing VW lease was absolutely hassle free. The staff at Bill Jacobs helped me order the new Golf I wanted as well as counseling me on extending my existing VW lease was absolutely hassle free. All of the coordination was handled by them in total. More

One of the best dealerships I’ve been to. I would like to thank Josh Stoll for his help finding the perfect car for me! I would recommend him to anyone planning to visit Bill Jacobs! thank Josh Stoll for his help finding the perfect car for me! I would recommend him to anyone planning to visit Bill Jacobs! More

Fantastic experience, Josh was the best sales rep and everyone was friendly and helpful. Will definitely return. Fast and perfect car buying process!!! Thanks again! everyone was friendly and helpful. Will definitely return. Fast and perfect car buying process!!! Thanks again! More

Great Experience! I was very impressed with Bill Jacobs VW in Naperville as the staff in all areas from sales to management to financing was very friendly and helpful. I was very impressed with Bill Jacobs VW in Naperville as the staff in all areas from sales to management to financing was very friendly and helpful. Emmanuel Alcantar went above and beyond to follow up, keep me updated on deals, and ensure that I found the exact car that I wanted. He went out of his way to locate an Atlas that met all of my family's needs quickly. I would highly recommend this dealership and working with Emmanuel. More

Good experience with a new car purchase I was looking to purchase a new or lightly used GTI. I always do my homework and contact several dealerships in order to obtain quotes and compare off I was looking to purchase a new or lightly used GTI. I always do my homework and contact several dealerships in order to obtain quotes and compare offers. Those of you who have gone through this know that this is a hassle. At Bill Jacobs I worked with Josh, who proved to be very courteous and responsive. They had a new GTI (the configuration I wanted) in stock and after some back and forth offered the best price amongst Chicagoland dealers I have contacted. As usual, you should be watchful for any unnecessary options offered to you and understand the OTD price you are paying. But I think this is your responsibility as a customer. There was an issue with a wheel bearing on the car that was resolved promptly by the dealership and I got a loaner car from them for a day or two while I was waiting for the car,. Overall very happy with the car and my purchase experience. More

Emmanuel Alcantar Helped me to find the right Volkswagen Tiguan for me. The trade-in / buying process was made easy by Bill Jacobs Volkswagen dealership. Tiguan for me. The trade-in / buying process was made easy by Bill Jacobs Volkswagen dealership. More

I when to vw at Naperville to buy a car and we meet expeler people he do a good job on the deal I will be back expeler people he do a good job on the deal I will be back More