Bill Jacobs Volkswagen

First time buyer I recently purchased a previously owned vehicle from Bill Jacob's Volkswagen. I really enjoyed my visit here. As a first time buyer, I was very nervou I recently purchased a previously owned vehicle from Bill Jacob's Volkswagen. I really enjoyed my visit here. As a first time buyer, I was very nervous; however, everyone was very friendly and helpful. Even during these uncertain times, everyone was understanding and willing to accommodate for my needs. More

Josh Stoll was great to work with. He understood what we wanted and made it happen. He knows the VW vehicles, friendly, knowledgable and Not pushy. I would highly recommend Josh Stoll and this dealership. wanted and made it happen. He knows the VW vehicles, friendly, knowledgable and Not pushy. I would highly recommend Josh Stoll and this dealership. More

I recently purchased a previously owned vehicle from Bill Jacob's Volkswagen. The sales associate was very courteus and helpful throughout the purchasing procedure. I was very pleased until i brought the car Jacob's Volkswagen. The sales associate was very courteus and helpful throughout the purchasing procedure. I was very pleased until i brought the car home and realized that i had no spare key and there is a scratch on the rear-end that was not there when i originally looked at the vehicle a week prior to purchasing it. When i contacted the sales associate about both things he stated that he could help me with neither. I feel like he brushed me off now that the sale went thru. This is not my first distasteful experience with this dealership. I would not recommend them. More

Paul our sales guy was amazing!! No pressure and very easy sale process! In times like this it good to see them go the extra step ! easy sale process! In times like this it good to see them go the extra step ! More

Purchase Great customer service experience. Josh Stoll was a great sales person and was very transparent from the beginning to end. Friendly, knowledgeable a Great customer service experience. Josh Stoll was a great sales person and was very transparent from the beginning to end. Friendly, knowledgeable and professional. Highly recommend Josh Stoll and Bill Jacobs VW. More

Josh did a great job helping us buy the vehicle we wanted on a quick time budget. Communication was quick and responsive. There were two issues that kept it from being a helping us buy the vehicle we wanted on a quick time budget. Communication was quick and responsive. There were two issues that kept it from being a 5. Once was that the strict Coronavirus scheduling kept Josh out of the dealership one of the days and we wanted him to get the full commission, so we had to change our schedule. Second, there was a anti-theft package we weren't told about that showed up on our bill; however, after we questioned it, it was removed from our bill. We appreciated the integrity. Wish I could do 4.5 stars. More

Changing vehicle Josh did a great job on making the sale, extremely helpful and friendly. The best of all is that he made the buying process fast. This is my my third Josh did a great job on making the sale, extremely helpful and friendly. The best of all is that he made the buying process fast. This is my my third VW from Bill Jacobs in Naperville. More

Chris went out of his way to provide my wife and I with exemplary service. He is friendly, personable, knowledgeable and resourceful. I would recommend Chris and Bill Jacobsen to friends and family looking exemplary service. He is friendly, personable, knowledgeable and resourceful. I would recommend Chris and Bill Jacobsen to friends and family looking for a new car. More

new car Perfect experience, Josh Stoll was the best sales car representative and everyone was friendly and helpful. This is my second car, which I have bough Perfect experience, Josh Stoll was the best sales car representative and everyone was friendly and helpful. This is my second car, which I have bought from Bill Jacobs VW in Naperville. Excellent Service, Unbeatable Prices, and a Large Selection of New Vehicles.Fast car buying .. More

Great Car and Fine Salesman Makes Management Tolerable It's hard to be entirely positive about an experience that is always stressful for the consumer who is about to give away or commit to giving away tho It's hard to be entirely positive about an experience that is always stressful for the consumer who is about to give away or commit to giving away thousands of dollars, but the high point of shopping at Bill Jacobs VW was my salesman, Josh Stoll. If the man or woman up-front can help ease that stress, then loving your car can be that much easier. Josh was not a high-pressure salesman, has a great sense of humor, is quite personable and knowledgeable, and walked me through each step of my purchase with as much honesty as I suppose a car salesman is allowed to have. My rating really is about how much I love my car, enjoyed my test drive on the closed track (a big plus!), and got along with Josh. If the product is good, the stress can be temporary and ultimately forgotten. I did not like the bait of The Bill Jacobs Price advertised online, which it turns out requires one to be a first-responder, combat veteran, etc; I would rather know the Bill Jacobs Price and then be surprised/delighted with the further discounts if I was someone eligible. That price was not a starting price, and very little negotiation was allowed by my salesman's invisible superior (if I didn't want to haggle a bit, I could have gone to CarMax - though, honestly, I would not have found my car there), especially the VW Car Net package that I was told was non-negotiable and added several hundred dollars to the price, and that VW corporate is not interested in cash purchasers - money must be made via financing. I get it - it's the auto industry, but that doesn't mean I have to like it. Ultimately, though, I love my car, and if someone I knew was interested in a VW, I would likely tell them to check out BJVW's inventory and staff. More