Bill Jacobs Volkswagen

I set up the first service for my wife’s Atlas, and when I called they had a loaner vehicle available the next morning. This was the only good thing about our experience with Bill Jacobs. I had to work so I called they had a loaner vehicle available the next morning. This was the only good thing about our experience with Bill Jacobs. I had to work so I had my wife drop off the car and gave her a list of things that needed to be looked at which included an oil change and rotate, a loud clunk in the front end, the tpms light stuck on, and a door handle that wouldn’t always work. When she arrived she was greeted and John did a “walk around” of the vehicle, and come back to my wife and said “your window wipers are streaky” she said ok, and then he tried to sell her a tire balance and rotate and also adding nitrogen to the tires. At this point she texted me and asked if we wanted to do either of those things and I said no. She left the car and we were called later that day that it was done, she went back the next morning to pick up the car and after leaving called and asked why the oil change was so much at $105. I said that can’t be right so when she got home I looked at the bill. Apparently saying Ok “your windows are streaky” gives the go ahead for new wiper blades and some nonsense called aquapel to the tune of $105. This is the most ridiculous charge I have ever seen for something that absolutely was not approved and also takes about 2 min total to install, $49 of the bill was labor. When I called John about it he said that it was on the invoice that my wife initialed(it was) but no price or even mention of it ever happened other than “your windows are streaky”. John then claimed that his manager was out of town but would call me the next which 3 days later is yet to happen. This was clearly someone attempting to take advantage of someone who doesn’t have a lot of knowledge of cars, and tried to make a quick buck. On top of this they never even rotated the tires as he tried to group that in with the nitrogen and balance charges, and said that the tire light was just on because of the weather, even after she had told him that I just checked the pressure in all of the tires. We will not be returning to Bill Jacobs even if they do call me back as they have lost any trust, and I wouldn’t recommend them to anyone. More

Josh is amazing to work with and pays great attention to detail in listening to what you are looking for in a car and available features !!! detail in listening to what you are looking for in a car and available features !!! More

I would rate this place 0 stars if I could. I inquired about an SUV listed on their website. There was an initial friendliness. Then, they had gotten very busy and my inquiry got pushed aside. It wasn’t o about an SUV listed on their website. There was an initial friendliness. Then, they had gotten very busy and my inquiry got pushed aside. It wasn’t one day but two days before they could get back to me. Those two days were more than enough of a reason to look somewhere else for a vehicle. Their pricing was ridiculously high with financing. There was no room to negotiate with them. When I expressed I was no longer in the market to buy a vehicle from them, their attitude became overly aggressive. Stay away from this place. If you live in the area or meet their specific buyer demographic, I’m sure they will provide less of a customer bias. Such an utter lack of salesmanship. My 4 year old has better people skills, respect and empathy for other’s needs. More

Josh is a real swell guy! He was very polite and professional. No need to look anywhere else. Also, special mention to the managers Gleb and Matt! professional. No need to look anywhere else. Also, special mention to the managers Gleb and Matt! More

If you’re in the market for a VW, Josh at Bill Jacobs VW is your guy. He is professional, personable and very knowledgeable. The entire team at Bill Jacobs is wonderful and make the car buying process both is your guy. He is professional, personable and very knowledgeable. The entire team at Bill Jacobs is wonderful and make the car buying process both easy and pleasant. More

John Stoll needs a raiseAs a dealer he is amazing, and John Stoll needs a raise As a dealer he is amazing, and kind and showed effort to push the deal through and finding me the right car. I was able to John Stoll needs a raise As a dealer he is amazing, and kind and showed effort to push the deal through and finding me the right car. I was able to find the car I wanted And the perfect deal More

So happy I started my car search here! I wanted to find my car quickly and not go to so many places. Ricardo made the process, fast and with no games. Thanks to everyone! my car quickly and not go to so many places. Ricardo made the process, fast and with no games. Thanks to everyone! More

Josh And his team were absolutely wonderful they helped me get into the vehicle i wanted to get into and out of the one I wasn’t happy in they helped me and my family be able to afford my car and i will be me get into the vehicle i wanted to get into and out of the one I wasn’t happy in they helped me and my family be able to afford my car and i will be going here every 3 years to lease a Jetta this dealership is the best I’ve been to such beautiful kind hearted people I’m so happy with my car and never have been happier thank you josh Brenda Matt More

I attempted to work directly with the GM John about my experience and he assured me he wouldn't drop the ball. First of all I only agreed that my credit be ran through Volkswagen, yet the ran my credit al experience and he assured me he wouldn't drop the ball. First of all I only agreed that my credit be ran through Volkswagen, yet the ran my credit all over the place then lied. Secondly I was not called back when promised, then I received text messages from several people off the same number, asking me thr same questions and giving me different information. Jose assured me I was approved for a vehicle but when I was ready to pay and come pick up my vehicle, they lied and said the bank needed proof of funds but denied my proof of funds, EVEN THOUGH my proof of funds was never presented to the bank AND the bank was not even the bank I submitted nor agreed for my information to be sent to. Brenda the "sales manager" was happy to give me the news since I called the GM and he made her do her job. After this fake denial, I even emailed the GM to clarify and provide proof of income, including tax returns, to no avail he never responded. Overall, poor communication, dishonest, and poor leadership. Oh I forgot to mention, middeal Brenda says my car was sold like 20 mins after she gave me the information I requested about the vehicle. I'm exhausted writing this. Bottom line, I wouldn't recommend this dealership, sorry not sorry. More

Nice staff. Clean facility. Good service. Everyone was helpful and kind. They gave me a good price on the vehicle I was interested in and helped to get a scratch in the front bumper taken care of. helpful and kind. They gave me a good price on the vehicle I was interested in and helped to get a scratch in the front bumper taken care of. More