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Bill Jacobs Volkswagen
Naperville, IL
479 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 479 reviews
February 09, 2021
Excellent experience buying a new atlas cross sport! Highly recommend for no nonsense & professional experience! Josh and Ericka were the absolute best. I would definitely go back there in future Highly recommend for no nonsense & professional experience! Josh and Ericka were the absolute best. I would definitely go back there in future More
by BL
Employees Worked With
Josh, Ericka, Matt
February 08, 2021
I live an hour and a half away and wanted ballpark numbers before I mafe the drive. Josh went above and beyond to not only get ballpark numbers when we arrived those numbers were what we paid. 100% S numbers before I mafe the drive. Josh went above and beyond to not only get ballpark numbers when we arrived those numbers were what we paid. 100% Satisfied. Our salesperson Kate did a great job even with the amount of customers at the dealership. I highly recommend Bill Jacobs VW. And I will be back when the time comes for my next vehicle. More
by Detroitmuscle07
Employees Worked With
Josh Stolle & Kate Dolgormaa.
January 30, 2021
Gerardo Martinez was wonderful to work with! He helped us with everything we needed from the test drive, to making sure the car was just as we wanted it to having a smooth closing process. He communicate us with everything we needed from the test drive, to making sure the car was just as we wanted it to having a smooth closing process. He communicated with us frequently so we always knew what was happening. Everyone we met at Bill Jacobs VW was a pleasure to work with. We highly recommend! More
by PMac
Employees Worked With
Gerardo Martinez
January 25, 2021
I had a great experience purchasing my new car with Josh and Cesar. I’ll definitely stick with this dealer, they go above and beyond for their customers! and Cesar. I’ll definitely stick with this dealer, they go above and beyond for their customers! More
by Mikeb310
Employees Worked With
Josh, Cesar
January 17, 2021
Bought a 2021 GTI from Robert Butts. Wonderful experience. Second car I've gotten from Robert at Bill Jacobs. Very stress free and easy. He's extremely knowledgeable on all the models they sell. W experience. Second car I've gotten from Robert at Bill Jacobs. Very stress free and easy. He's extremely knowledgeable on all the models they sell. Will buy from him again. More
by DD
Employees Worked With
Robert Butts
January 14, 2021
Best New Car Purchase Experience Ever.Just Bought Best New Car Purchase Experience Ever. Just Bought Passport Cross Sport. Spoke to Jose on a phone asked him to get me best deal possible. 15 minutes Best New Car Purchase Experience Ever. Just Bought Passport Cross Sport. Spoke to Jose on a phone asked him to get me best deal possible. 15 minutes later he text me proposal with out the door cost. I called him back saying I agree and he asked to send my info to him so he can get paperwork going. 1 Hour later I showed up at dealership Sales Manager stopped over and introduced himself and thank me for coming in. Jose went over entire vehicle setup phone etc. I was out from dealership within 1.5 hours including test drive. I bought lots of vehicles thru the years including $130,000 purchases. This is my best experience ever. Thank You C.G. More
by Casey G
Employees Worked With
Jose
January 02, 2021
I set up the first service for my wife’s Atlas, and when I called they had a loaner vehicle available the next morning. This was the only good thing about our experience with Bill Jacobs. I had to work so I called they had a loaner vehicle available the next morning. This was the only good thing about our experience with Bill Jacobs. I had to work so I had my wife drop off the car and gave her a list of things that needed to be looked at which included an oil change and rotate, a loud clunk in the front end, the tpms light stuck on, and a door handle that wouldn’t always work. When she arrived she was greeted and John did a “walk around” of the vehicle, and come back to my wife and said “your window wipers are streaky” she said ok, and then he tried to sell her a tire balance and rotate and also adding nitrogen to the tires. At this point she texted me and asked if we wanted to do either of those things and I said no. She left the car and we were called later that day that it was done, she went back the next morning to pick up the car and after leaving called and asked why the oil change was so much at $105. I said that can’t be right so when she got home I looked at the bill. Apparently saying Ok “your windows are streaky” gives the go ahead for new wiper blades and some nonsense called aquapel to the tune of $105. This is the most ridiculous charge I have ever seen for something that absolutely was not approved and also takes about 2 min total to install, $49 of the bill was labor. When I called John about it he said that it was on the invoice that my wife initialed(it was) but no price or even mention of it ever happened other than “your windows are streaky”. John then claimed that his manager was out of town but would call me the next which 3 days later is yet to happen. This was clearly someone attempting to take advantage of someone who doesn’t have a lot of knowledge of cars, and tried to make a quick buck. On top of this they never even rotated the tires as he tried to group that in with the nitrogen and balance charges, and said that the tire light was just on because of the weather, even after she had told him that I just checked the pressure in all of the tires. We will not be returning to Bill Jacobs even if they do call me back as they have lost any trust, and I wouldn’t recommend them to anyone. More
by doyle99
Employees Worked With
John Morsey
