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Bill Jacobs Volkswagen
Naperville, IL
472 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 472 reviews
March 22, 2021
Nice car, fair price utterly lousy service. If you value your Social Security number this isn’t the place for you. In an attempt to secure financing, the sales person assigned in Ray’s absence, mingled my S your Social Security number this isn’t the place for you. In an attempt to secure financing, the sales person assigned in Ray’s absence, mingled my SS# with two other individuals information and printed this information. At that point I decided to secure my own financing. The salesman walks away from his pc with all my information still on screen.....I wiped it off the his computer. After purchase, a check was sent to BJVW but misplaced. Due to an illness, I requested all paperwork to be completed and car ready for a swift Friday morning pickup, that was after 3 emails and calls to multiple individuals. Upon arrival we were told check was missing, this after a confirming text that we were to arrive that morning. Does one hand know what the other was doing? They find check and we go to complete paperwork. At that point we are asked for our Social Security numbers, we argued the point that they didn’t require since financing wasn’t secured by them, again resistance until I asked the Finance Manager when the last time he was asked for his SS# at the DVM, he finally relented. The icing on the cake came when I was informed that the car didn’t have a front license plate bracket and it was my responsibility to put one on, this after paying $303 for delivery and handling. That item is an OEM Cadillac part. Sales manager comes to me and asks me to get one off of Ebay and they would send me $20 to take care of the cost. I was so pissed I said ok, went home and found it will cost me $50 in parts and I don’t have the tools to rivet it to bumper. I called back and was assured someone would call me in a matter of minutes. Four hours later the sales manager calls back but left a message as I missed his call. He never called back nor did I return his call. Last I checked, Illinois requires a plate on the front of the car, I guess that doesn’t fall under delivery and handling charges. Please note that Ray did his best to right the situation which none of it his fault, unfortunately he seems to be surrounded by a less than effective staff.....to put it politely. That was the second and last car I will ever purchase through Bill Jacobs. More
by Pokerguy57
Employees Worked With
Ray, Cesar, Chris
March 17, 2021
I just purchased my fourth Volkswagen from Bill Jacobs and Naperville and Rob Butts my sales advisor. He made the process so smooth and easy for me. He is very knowledgeable and makes the car purchasing e and Naperville and Rob Butts my sales advisor. He made the process so smooth and easy for me. He is very knowledgeable and makes the car purchasing experience a real pleasure. I recommend having Rob as your sales guide. Nancy Schmitz More
by Nancy Schmitz
Employees Worked With
Rob Butts
February 24, 2021
Good service real patient with customer i really appreciate the service that he gave. Also the finance department shout out to Gerardo Martinez also the. Finance department thank you all for your se appreciate the service that he gave. Also the finance department shout out to Gerardo Martinez also the. Finance department thank you all for your service More
by Alexandernathaniel77
Employees Worked With
Gerardo Martinez
February 09, 2021
Excellent experience buying a new atlas cross sport! Highly recommend for no nonsense & professional experience! Josh and Ericka were the absolute best. I would definitely go back there in future Highly recommend for no nonsense & professional experience! Josh and Ericka were the absolute best. I would definitely go back there in future More
by BL
Employees Worked With
Josh, Ericka, Matt
February 08, 2021
I live an hour and a half away and wanted ballpark numbers before I mafe the drive. Josh went above and beyond to not only get ballpark numbers when we arrived those numbers were what we paid. 100% S numbers before I mafe the drive. Josh went above and beyond to not only get ballpark numbers when we arrived those numbers were what we paid. 100% Satisfied. Our salesperson Kate did a great job even with the amount of customers at the dealership. I highly recommend Bill Jacobs VW. And I will be back when the time comes for my next vehicle. More
by Detroitmuscle07
Employees Worked With
Josh Stolle & Kate Dolgormaa.
January 30, 2021
Gerardo Martinez was wonderful to work with! He helped us with everything we needed from the test drive, to making sure the car was just as we wanted it to having a smooth closing process. He communicate us with everything we needed from the test drive, to making sure the car was just as we wanted it to having a smooth closing process. He communicated with us frequently so we always knew what was happening. Everyone we met at Bill Jacobs VW was a pleasure to work with. We highly recommend! More
by PMac
Employees Worked With
Gerardo Martinez
January 25, 2021
I had a great experience purchasing my new car with Josh and Cesar. I’ll definitely stick with this dealer, they go above and beyond for their customers! and Cesar. I’ll definitely stick with this dealer, they go above and beyond for their customers! More
by Mikeb310
Employees Worked With
Josh, Cesar
