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Bill Jacobs Volkswagen
Naperville, IL
472 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 472 reviews
July 19, 2021
Took my Volkswagen to Bill Jacobs in Naperville. I have been to device Department many times and also bought a car there. I had the worst service as I could not get my service adviser or anyone to call me been to device Department many times and also bought a car there. I had the worst service as I could not get my service adviser or anyone to call me back along with other issues. Just let me say this, I will NEVER return to Bill Jacobs Service Department. I will never buy another Volkswagen again. More
by Stew123
Employees Worked With
John Morsy
July 11, 2021
I dealt with both Robert and Ricardo and they were wonderful! Helpful, knowledgeable, and not at all pushy. They helped me find the right car for me and made the process as painless as possible. wonderful! Helpful, knowledgeable, and not at all pushy. They helped me find the right car for me and made the process as painless as possible. More
by AmyL
Employees Worked With
Ricardo Echevierra, Robert Butts
July 07, 2021
Brenda, Ray, and Matt were my dream team! They made purchasing my first car such an easy process. They answered all my questions (trust I had a ton) without hesitation. purchasing my first car such an easy process. They answered all my questions (trust I had a ton) without hesitation. More
by raywill
Employees Worked With
Brenda, Ray, and Matt
July 02, 2021
Matthew Gottardo on the sales team was very helpful and straightforward. Easy to work with and no hassle sales. Would recommend to anyone looking for a VW vehicle. straightforward. Easy to work with and no hassle sales. Would recommend to anyone looking for a VW vehicle. More
by James S
Employees Worked With
Matthew Gottardo
July 01, 2021
Erika Dahlman, who works in auto sales, did an excellent job earning my business. She was patient, persistent ( not pushy) and professional. She’s the reason I remain a customer of the dealership! Thanks, job earning my business. She was patient, persistent ( not pushy) and professional. She’s the reason I remain a customer of the dealership! Thanks, Erika!! More
by jspatara
Employees Worked With
Erika Dahlman- well done!
June 25, 2021
Salesman offered things and he never provided them. Never took the time to show me the functions of the vehicle. And service.... the worst. You only make an appointment to see the service rep. They Never took the time to show me the functions of the vehicle. And service.... the worst. You only make an appointment to see the service rep. They will get your car in to be fixed in 3 to 4 days. More
by Gsue
Employees Worked With
Matt
June 23, 2021
Excelente dealer, la atención fue de lo mejor, las instalaciones son de alto nivel. El personal de ventas te busca soluciones que esten hechas a tu medida. De visitar dicho dealer recomiendo contacte instalaciones son de alto nivel. El personal de ventas te busca soluciones que esten hechas a tu medida. De visitar dicho dealer recomiendo contacte al vendedor Ricardo Echeverria More
by nelvisvera
Employees Worked With
Ricardo Echeverria
June 19, 2021
Definitely my best car buying experience sales representative Ray Golding was awesome would definitely recommend this dealership to anyone. If looking for new or used vehicle be sure to give this representative Ray Golding was awesome would definitely recommend this dealership to anyone. If looking for new or used vehicle be sure to give this place a visit More
by Cstewart
Employees Worked With
Ray Golding
June 16, 2021
Very professional, friendly and courteous, great deals Clean showroom and cars Great test track Ray was very informative on the cars and listened to what we wanted in a car Clean showroom and cars Great test track Ray was very informative on the cars and listened to what we wanted in a car More
by kar121569
Employees Worked With
Ray
