Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs Volkswagen
Naperville, IL
479 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 479 reviews
August 17, 2021
I went with my son and he purchased a new Audi suv and was taken care of by Rob. Rob was very courteous and helpful to my son. The test drive was amazing with different terrains and quite different than m was taken care of by Rob. Rob was very courteous and helpful to my son. The test drive was amazing with different terrains and quite different than most test drives. Thank you Rob for all your help you gave my son and for making this such a pleasant experience. God bless you, your family and all the folks at the dealership. More
by cliverbob57
Employees Worked With
Rob
July 31, 2021
Great customer service, good information given by my car salesman. This was my first car purchase and Ray made the experience easy, and stress free! salesman. This was my first car purchase and Ray made the experience easy, and stress free! More
by Lauren.michels
Employees Worked With
Ray, Matt
July 28, 2021
Ray was awesome. Incredibly helpful and had our best interests in mind the entire time. He made the process easy and comfortable. I would gladly work with Ray again. interests in mind the entire time. He made the process easy and comfortable. I would gladly work with Ray again. More
by jnowak27
Employees Worked With
Ray
July 27, 2021
Great salesmanship. Great prices. Timely service. I will definitely refer my family and friends. I will definitely be back when I’m ready to up grade my suv. definitely refer my family and friends. I will definitely be back when I’m ready to up grade my suv. More
by Queen Shanel
Employees Worked With
Ray
July 26, 2021
Gerardo was very informed, helpful, accommodating and friendly! The manager was as well. It was a long drive for me but the visit was definitely worth it. friendly! The manager was as well. It was a long drive for me but the visit was definitely worth it. More
by Kat
Employees Worked With
Gerardo
July 19, 2021
Took my Volkswagen to Bill Jacobs in Naperville. I have been to device Department many times and also bought a car there. I had the worst service as I could not get my service adviser or anyone to call me been to device Department many times and also bought a car there. I had the worst service as I could not get my service adviser or anyone to call me back along with other issues. Just let me say this, I will NEVER return to Bill Jacobs Service Department. I will never buy another Volkswagen again. More
by Stew123
Employees Worked With
John Morsy
July 11, 2021
I dealt with both Robert and Ricardo and they were wonderful! Helpful, knowledgeable, and not at all pushy. They helped me find the right car for me and made the process as painless as possible. wonderful! Helpful, knowledgeable, and not at all pushy. They helped me find the right car for me and made the process as painless as possible. More
by AmyL
Employees Worked With
Ricardo Echevierra, Robert Butts
July 07, 2021
Brenda, Ray, and Matt were my dream team! They made purchasing my first car such an easy process. They answered all my questions (trust I had a ton) without hesitation. purchasing my first car such an easy process. They answered all my questions (trust I had a ton) without hesitation. More
by raywill
Employees Worked With
Brenda, Ray, and Matt
