Bill Jacobs Volkswagen
Naperville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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The entire staff that we dealt with from the initial phone contact to the manager who signed off on the car were friendly and competent. An altogether positive experience. phone contact to the manager who signed off on the car were friendly and competent. An altogether positive experience. More
Their internet sales manager lied to us 7 times during the process. The dealership had to remove her from my buying experience. They ruined my holiday by asking me to leave a religious dinner early to the process. The dealership had to remove her from my buying experience. They ruined my holiday by asking me to leave a religious dinner early to drive 35 miles to buy the car. Lastly, they took my deposit and then called me back three hours later to tell me they are selling the car to another person. I question this dealership's ethics. More
An all-around positive experience purchasing a new VW at Bill Jacobs. I had visited three different VW dealerships and three Subaru dealerships in search of a new car (I've been driving Subarus for the last Bill Jacobs. I had visited three different VW dealerships and three Subaru dealerships in search of a new car (I've been driving Subarus for the last 15 years, having switched from VWs). At none of those dealerships did I encounter the professionalism and courtesy that Bill Jacobs exhibited. Given the limited availability of automobiles because a shortage of computer chips, Jacobs spent time looking for the exact car I wanted. There was never any pressure about settling for a different car or color that I didn't want. And above all, there was no hardline tactics taken by any manager to come in and butt into a conversation and pressure me to buy, even when I was still in the research phase. I gotta thank Gerardo, my salesman; Robert, a VW-guru who helped close the deal with the paperwork; and also PJ, in accounting. More
I went with my son and he purchased a new Audi suv and was taken care of by Rob. Rob was very courteous and helpful to my son. The test drive was amazing with different terrains and quite different than m was taken care of by Rob. Rob was very courteous and helpful to my son. The test drive was amazing with different terrains and quite different than most test drives. Thank you Rob for all your help you gave my son and for making this such a pleasant experience. God bless you, your family and all the folks at the dealership. More
Great customer service, good information given by my car salesman. This was my first car purchase and Ray made the experience easy, and stress free! salesman. This was my first car purchase and Ray made the experience easy, and stress free! More
Ray was awesome. Incredibly helpful and had our best interests in mind the entire time. He made the process easy and comfortable. I would gladly work with Ray again. interests in mind the entire time. He made the process easy and comfortable. I would gladly work with Ray again. More
Great salesmanship. Great prices. Timely service. I will definitely refer my family and friends. I will definitely be back when I’m ready to up grade my suv. definitely refer my family and friends. I will definitely be back when I’m ready to up grade my suv. More
Gerardo was very informed, helpful, accommodating and friendly! The manager was as well. It was a long drive for me but the visit was definitely worth it. friendly! The manager was as well. It was a long drive for me but the visit was definitely worth it. More