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Bill Jacobs Volkswagen

Naperville, IL

4.5
472 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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2211 Aurora Avenue

Naperville, IL

60540

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Showing 472 reviews

September 30, 2021

The entire staff that we dealt with from the initial phone contact to the manager who signed off on the car were friendly and competent. An altogether positive experience. More

by breedy2200
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheroze Israr, Matt McEvilly
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 09, 2021

Their internet sales manager lied to us 7 times during the process. The dealership had to remove her from my buying experience. They ruined my holiday by asking me to leave a religious dinner early to More

by David
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No comment.
August 31, 2021

An all-around positive experience purchasing a new VW at Bill Jacobs. I had visited three different VW dealerships and three Subaru dealerships in search of a new car (I've been driving Subarus for the last More

by ghwolf1967
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo; Robert; PJ -- they all good guys
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi, thank you for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2021

I had a very good car buying experience here. Especially sales person Shehroze Israr is so polite and helped us lot deciding our new car. More

by Syed Ali
Recommend Dealer
Yes
Employees Worked With
Shehroze Israr
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi Syed, thank you so much for your positive comments about Bill Jacobs Volkswagen! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2021

I went with my son and he purchased a new Audi suv and was taken care of by Rob. Rob was very courteous and helpful to my son. The test drive was amazing with different terrains and quite different than m More

by cliverbob57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi, thank you so much for your positive comments about Bill Jacobs Volkswagen! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2021

Great customer service, good information given by my car salesman. This was my first car purchase and Ray made the experience easy, and stress free! More

by Lauren.michels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray, Matt
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi, thank you so much for your positive comments about Bill Jacobs Volkswagen! We are always more than happy to assist you if anything else comes up. Take care!

July 28, 2021

Ray was awesome. Incredibly helpful and had our best interests in mind the entire time. He made the process easy and comfortable. I would gladly work with Ray again. More

by jnowak27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ray here at Bill Jacobs Volkswagen! We are always more than happy to assist you if anything else comes up. Take care!

July 27, 2021

Great salesmanship. Great prices. Timely service. I will definitely refer my family and friends. I will definitely be back when I’m ready to up grade my suv. More

by Queen Shanel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi, we appreciate your positive review about your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2021

Gerardo was very informed, helpful, accommodating and friendly! The manager was as well. It was a long drive for me but the visit was definitely worth it. More

by Kat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerardo
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi Kat, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. We look forward to your next visit! Take care!

July 19, 2021

Bill Jacobs VW was a great place to shop. Clean, helpful, and friendly staff. I would highly recommend here to shop for your new car. More

by ryan Ivemeyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Golding
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi Ryan, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. We are always more than happy to assist you if anything else comes up. Thanks for the recommendation, and have an amazing day!

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