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Bill Jacobs Volkswagen
Naperville, IL
470 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 470 reviews
November 16, 2024
Ricardo Echeverria has been instrumental in making an easy purchasing decision on a new vehicle. It all came about because of his knowledge, professionalism, pleasant personality, accommodating nature, n easy purchasing decision on a new vehicle. It all came about because of his knowledge, professionalism, pleasant personality, accommodating nature, no pressure and ongoing patience trying to find the right vehicle. Ricardo is a huge credit to the staff of Bill Jacobs Volkswagen. More
by JSL
Employees Worked With
November 10, 2024
My salesperson Jim Jacobsen was superb! He is very knowledgeable, helpful and friendly. He heard me and did not pressure me into a purchase. I ended up buying out my lease and he was as gra He is very knowledgeable, helpful and friendly. He heard me and did not pressure me into a purchase. I ended up buying out my lease and he was as gracious as if I were purchasing a new vehicle! More
by tamaraknight0428
Employees Worked With
October 23, 2024
Shady practices, dodging calls and not updating customers on anything pertaining to financing. The salesperson was nice (Gerardo). on anything pertaining to financing. The salesperson was nice (Gerardo). More
by Vlad
October 08, 2024
Jim Jacobson was great from when we first walked in! It was honestly a great experience, and I was pleased to see how transparent the entire process was. Definitely recommend! It was honestly a great experience, and I was pleased to see how transparent the entire process was. Definitely recommend! More
by k.shinkare5
October 07, 2024
We visited multiple dealerships during our search for a new car. From the moment that we arrived at Bill Jacobs Volkswagon, we had an A1 experience. We worked with Jim who was incredible to work with. He m new car. From the moment that we arrived at Bill Jacobs Volkswagon, we had an A1 experience. We worked with Jim who was incredible to work with. He made us feel welcome, heard and we just truly enjoyed going through the process with him. Along with the rest of the staff along the way. I couldn't recommend this dealership enough. It went exactly how you'd want the experience of buying your first car to go! Thank you Jim, staff & Bill Jacobs Volkswagon! More
by chasehager
September 29, 2024
Great experience. Friendly staff, especially the sales manager Chris and my salesman Jim. Went above and beyond to help. Friendly staff, especially the sales manager Chris and my salesman Jim. Went above and beyond to help. More
by Roy
September 13, 2024
Jim and Chris were great to work with! Friendly, knowledgeable and will bring us back to Bill Jacob's Friendly, knowledgeable and will bring us back to Bill Jacob's More
by mkearb
Employees Worked With
September 08, 2024
Recardo was terrific very helpful third car I have bought from him at your dealership thanks from him at your dealership thanks More
by Howard lephew 61
Employees Worked With
September 04, 2024
Our salesman Jim Jacobson was excellent! He showed us details of many cars and went above and beyond in providing professional, excellent customer service. I recommend him to all of our frie He showed us details of many cars and went above and beyond in providing professional, excellent customer service. I recommend him to all of our friends interested in purchasing a Volkswagen! More
by CC
Employees Worked With
September 03, 2024
Bill Jacobs made the buying process so easy with honesty, transparency and enthusiastic product knowledge. Our sales person, Jim Jacobson, was excellent and the F&I department made that part easy. transparency and enthusiastic product knowledge. Our sales person, Jim Jacobson, was excellent and the F&I department made that part easy. More
by Jim Giedraitis
