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Bill Jacobs Volkswagen
Naperville, IL
500 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 500 reviews
December 17, 2025
My lease was ending on my current Tiguan, Ricardo and Kelsie both helped me through the process getting into a new car. The process was super smooth and painless. They customer service as always was exce Kelsie both helped me through the process getting into a new car. The process was super smooth and painless. They customer service as always was excellent, they understood what my budget was and didn’t try to push me beyond that at all. They got me a crazy good deal and into a new 2025 Tiguan. More
by Jthammontree
December 14, 2025
My wife and I had a great experience dealing with Ricardo Echeverria at VW! He's an excellent person, they treated us very well and were very patient with our purchase! I'll be back for my next lease. Echeverria at VW! He's an excellent person, they treated us very well and were very patient with our purchase! I'll be back for my next lease. More
by josegodinez0204
Employees Worked With
November 23, 2025
My experience at this dealership from sales to service has been nothing short of completely unacceptable. Buyer beware. First problems arose during the sales process where i was given an interest rate has been nothing short of completely unacceptable. Buyer beware. First problems arose during the sales process where i was given an interest rate figure that i had been supposedly approved for on the sales floor, then in the finance office i was given another, higher interest rate. When asked about the discrepancy, i was given an incoherent answer, coming down to "that’s just how it settled upstairs. " given that i still wanted the vehicle, i let this go. I should not have, given that this is more than likely willful deception and probably illegal. Second issue was from my pre-delivery inspection. Unbeknownst to me, the service department failed to remove suspension spacers on my brand new vehicle, causing my front suspension mounts to be quote "destroyed” within 1500 miles/90 days, according to John at the service dept. My third issue was also related to this same service. When i brought the vehicle in to service a recall and my suspension suddenly rattling and creaking from my destroyed front suspension, one of their technicians had taken my vehicle for a joyride on the roads immediately around the dealership, reaching speeds up to 75mph on roads that have speed limits that max out at 30. Not to mention that this is during the break-in period of my vehicle, causing unknown damage to the long-term reliability of my car. I have completely lost confidence in my vehicle’s reliability and safety as a result. My fourth issue is the complete unresponsiveness from this dealer. Every single time i call this dealer, no matter what department or person i ask for, or what time of day, i have been told that no one is available to help me, and i am pointed to a voicemail box that is equally unresponsive. You also cant reach these people via E-mail either, they will just ignore it if you’re not actively trying to purchase a vehicle. I had to physically go to this dealer on a saturday afternoon to talk to someone about my issue to actually get some level of service. Totally unprofessional. This dealership, despite my continued patience and accommodation, has completely fallen short every single time i have interacted with them. I would never recommend Bill Jacobs VW/BMW/etc. to anyone i know, because of the terrible quality of service i have received and the utter lack of professionalism from the staff at all levels. Do yourself a favor and don’t trust this dealership with your 5-figure purchase. They don’t care about you once that vehicle leaves the sales floor More
by Jacob
Employees Worked With
August 03, 2025
This was my second attempt at purchasing a vehicle through Bill Jacobs Volkswagen, and unfortunately, it ended in disappointment again. I was looking to trade in my 2024 Golf R for the newly improved through Bill Jacobs Volkswagen, and unfortunately, it ended in disappointment again. I was looking to trade in my 2024 Golf R for the newly improved 2025 model. However, the sales process felt more like an effort to push me toward settling for what was already on the lot, rather than helping me get the car I truly wanted. After deciding to take things into my own hands—and with support from Volkswagen of America—I learned that dealerships have the ability to trade inventory between each other to better meet customer preferences. This is an option no one at Bill Jacobs ever offered or even mentioned to me. While I still plan to use their service department for maintenance, I won’t be returning to the sales team for any future Volkswagen purchases. Twice was enough. A dealership should be proactive in helping loyal VW drivers get the vehicle that fits their needs, not just the one that’s easiest to sell. More
by iwally89
July 28, 2025
Friendly, professional and courteous people. Made every effort to make sure we were satisfied with purchase of our new vehicle - from trade-in of car to financing options, special offers and dem Made every effort to make sure we were satisfied with purchase of our new vehicle - from trade-in of car to financing options, special offers and demonstrating features of new vehicle. Would definitely recommend to friends and family. And will be a return customer!! More
by Happy customer
Employees Worked With
June 30, 2025
First time I was a repeat buyer from a dealer. Very honest and painless process Very honest and painless process More
by Schmitty31
Employees Worked With
June 29, 2025
Ricardo was a pleasure to work with. Very attentive and made sure that I got a great deal on my new Atlas. Thank you to Ricardo and Bill Jacobs team for getting me back into a Volkswage Very attentive and made sure that I got a great deal on my new Atlas. Thank you to Ricardo and Bill Jacobs team for getting me back into a Volkswagen. More
by Emily
Employees Worked With
June 29, 2025
We recently bought a new Atlas Cross Sport, and Ricardo Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was wit Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was with me that day. The overall process took only a couple hours and we left extremely happy. More
by lydiaehan
June 27, 2025
Great customer service especially with Ricardo who we have leased multiple different cars via. Ricardo is extremely knowledgeable have leased multiple different cars via. Ricardo is extremely knowledgeable More
by Gill
Employees Worked With
