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Bill Jacobs Volkswagen

Naperville, IL

4.7
527 Reviews

2211 Aurora Avenue

Naperville, IL

60540

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Showing 527 reviews

March 28, 2026

They did a great job. Friendly and informative. I would recommend giving them a shot. More

by retruncustomer37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikolina Vogler
March 27, 2026

Great dealership, Robert Butts helped with all the information required and made our purchase easy. Made a good deal and purchased the car at Bill Jacobs VW. Everyone at Bill Jacobs made the whole pro More

by SLK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fil Greda, Rob Butts
March 22, 2026

I had an amazing experience at Bill Jacobs VW! I recently purchased my first Volkswagen, and I’m so glad I chose this dealership. They have a fantastic selection, and everyone from the sales team More

by TB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris VerHagen
Mar 26, 2026 -

Bill Jacobs Volkswagen responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

March 22, 2026

Great dealership, Robert Butts helped with all the information required and made our purchase easy. Made a good deal and purchased the car at Bill Jacobs VW More

by prashkb83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Butts
Mar 25, 2026 -

Bill Jacobs Volkswagen responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs Volkswagen. If you have any further questions, please don't hesitate to reach out!

March 20, 2026

Mr Robert Butts went out of his way to come in on his day off bc I couldn't wait until our scheduled appointment and accommedated all of my needs and worked diligently to get me to where I needed to be as fa More

by Keith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Arteaga, Chris VerHagen, Rob Butts
Mar 24, 2026 -

Bill Jacobs Volkswagen responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. Please don't hesitate to reach out if there's anything additional we can do for you.

March 19, 2026

This is an amazing dealership, everyone is so nice and friendly! I had an amazing saleswoman Nikolina she is so knowledgeable and has helped with all my needs! More

by warrmadison21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikolina Vogler
Mar 22, 2026 -

Bill Jacobs Volkswagen responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 15, 2026

I recently purchased my second truck from Robert Butts, and once again he was an absolute pleasure to work with. He truly went above and beyond during this purchase and was the ultimate professional throug More

by monicole82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Butts
Mar 19, 2026 -

Bill Jacobs Volkswagen responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 12, 2026

Gerardo from Bill Jacobs Volkswagen, was great I appreciate everything he did for me, I’m very satisfied More

by Pelissier2829
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Martinez
Mar 14, 2026 -

Bill Jacobs Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs Volkswagen! We do hope we can be of assistance in the future. Take care!

March 11, 2026

Excelente trato departe de el vendedor César Mendoza y personal involucrado de la agencia agotaron todas las opciones para satisfacer mi compra More

by yeltom317
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris VerHagen, Cesar Mendoza
Mar 14, 2026 -

Bill Jacobs Volkswagen responded

Hola, gracias por compartir tu experiencia positiva. Si hay algo más que podamos hacer por ti, no dudes en avisarnos. ¡Estaremos encantados de ayudarte!

March 10, 2026

Everyone was very helpful sales person was wonderful was a very quick process I would recommend to family and friends More

by Erin Geraghty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikolina Vogler
Mar 13, 2026 -

Bill Jacobs Volkswagen responded

Hi Erin, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

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