Bill Jacobs BMW - Service Center

Bill Jacobs is a small dealer divided into two parts, BMW and MINI. I have only dealt with the MINI side. On several occasions I took MINIs in for service only to find the work not done either because they o and MINI. I have only dealt with the MINI side. On several occasions I took MINIs in for service only to find the work not done either because they overbooked or they didn't address the problem completely. Often times I've needed to rent a car (book their loaner cars early!) and make two trips to deal with what should have been a simple problem. The dealership is tiny and has hospitality area that is in the center of everything. It is not comfortable nor well furnished, which is sort of a big deal since you tend to spend quite a bit of time there. The reception is prompt and friendly, but the service guys are pressured to up sell all sorts of services when they create and close your work order. Hope you don't have a dispute with the service (or sales department for that matter) department because they are not pleasant to deal with in such a situation. They will make some minor concessions, but they certainly don't live up to the customer experience I thought the BMW/MINI brand should deliver. The dealer personnel will tell you to take simple tasks to third party providers. For instance, I asked about tire rotation and was told to use National Tire. However, if you are in for any kind of service they will try to up sell the tire rotation. Just not a good dealer in terms of car dealers. Certainly a very poor dealer in terms of BMW / MINI. I recommend you find another dealer if you can. More

My most recent experience was the second in a row where Jacobs tried to sell me service/parts that I definitely don't need. I would have overlooked one bad experience, but I think a second strike deserves Jacobs tried to sell me service/parts that I definitely don't need. I would have overlooked one bad experience, but I think a second strike deserves a negative comment. The first instance was when I took my car (2002 330ci) for Inspection II service (which, by the way, cost over $1,200.) I left the car in the morning and got a loaner. They called me in the afternoon and said that the service was completed but I needed new tires all around. The service guy said that they were all basically bald. Note here that the tires had only about 12,000 miles on the at that time. I told him that was impossible, so he talked to the mechanic who told him, he said, that that was correct, they all needed to be replaced. They would be glad to order them for me. I told him that he should walk outside and look at the tires. He called me again in about 10 minutes and said they had been looking at the wrong car. My tires were fine. The point is that if they had told my wife (or some other gullible customer) that the tires were bald, they probably would have authorized replacement. The second incident was this weekend. I took it in for an oil change. When I was called back to pay for the service, I noticed that the charge on the bill was $141. "What did you do for $141," I said. And he said that the microfilers needed replacement. I said, "They were just repaced 8,000 miles ago, when I had the Inspection II done. What did I pay $1,200 for?" He said, "Oh, yes, you're right, I'll take it off the bill." Again, the point is that they tried to sell me service that wasn't needed and wasn't authorized. Also, again, my wife (not a car guy) said that faced with the same situation herself, she would have paid the bill with no questions asked. More

After buying my 01 740 I CPO from another dealer, I always took it to Bill Jacobs for service. Both warranty, CPO and general service. Always friendly, always repaired on time and they even fixed a few always took it to Bill Jacobs for service. Both warranty, CPO and general service. Always friendly, always repaired on time and they even fixed a few things that I didn't know were wrong to begin with! Pricing is fair. Staff is knowledgable and friendly and always willing to help. I don't like having to make an appointment for a loaner, a practice they recently started, but I understand and it is fair in my opinion. I recently lost my car in a serious accident. Held up fantastic. BMW's rock in the safety department! I will be buying another BMW and this time i will buy from Bill Jacobs. By far the best car dealer I have ever dealt wil. A+ in my book. More

Service always takes twice as long as they say it will. Front desk personnel are typically rude and not helpful (i.e. I say that I would like to get a turn signal lightbulb changed....they sell me a bulb f Front desk personnel are typically rude and not helpful (i.e. I say that I would like to get a turn signal lightbulb changed....they sell me a bulb for $2.50 and tell me to walk 5 feet to the service desk and they will install it. The service desk says there are other parts needed and that I should return the bulb and they will take care of the repair. Upon returning to the reception desk, one individual asks for my paperwork while the other comments that "he didn't wait for it, so we have it in the back room"....she was the one that told me to walk over to the service desk. More