Bill Hood Ford Lincoln - Service Center

Dangerous tire rotation 15 years great service but giving me my car back without tightening the lugs on 3/6 was very dangerous and has shaken my trust. 15 years great service but giving me my car back without tightening the lugs on 3/6 was very dangerous and has shaken my trust. More

Back on the road! The whole process was seamless. They took care of all of the work with no only the car but with the insurance company! Hopefully I won't need them aga The whole process was seamless. They took care of all of the work with no only the car but with the insurance company! Hopefully I won't need them again but if I do I will definitely choose them again. More

Customer Service is their number one goal To Whom it May Concern: I have to say, AGAIN, I love Bill Hood Ford service department! Red Rogers, the agent who has been your rep. the two times tha To Whom it May Concern: I have to say, AGAIN, I love Bill Hood Ford service department! Red Rogers, the agent who has been your rep. the two times that I had the chance to use your service department, ROCKS! After the April floods, I had my car repaired there and with the assistance of my insurance company, I was treated like royalty. I developed such a trust with the mechanics there. When my car was there during that occasion, Mr. Rogers let me know that there was a recall of the clutch of my 2013 Ford vehicle and ordered that part for me. When it came in, he scheduled a date for me to come have that clutch replaced FREE OF CHARGE. I tell everyone that in see, on my job and in my neighborhhood, of the exceedingly great trust I have in Bill Hood service department. Bill Hood Ford in Hammond USA has reason to be proud! A very satisfied customer, Doris Zuniga More

Drove into empty service bay. Sat in my vehicle realizing that no one is coming out to help. So I went into service office. Was not greeted. There was a service advisor and a tech in office. Another service that no one is coming out to help. So I went into service office. Was not greeted. There was a service advisor and a tech in office. Another service advisor entered from service garage area. She greeted me and asked what I needed. I told her I just needed someone to pop a plastic cover back onto windshield module behind rear view mirror. She tried to fix it herself and failed. She called Sony, a tech from the garage. She then disappeared? He came with greasy hands and dirty clothes in my brand new car to try and fix my problem. He failed. Finally the other service advisor who was in the office originally when I arrived, had his try to pop it back on. And he failed. Obviously the part is broken and needs to be ordered and replaced. Three Ford service employees have all tried to put a plastic cover on a module and failed. But wait, can you bring IT BACK SO ANOTHER TECH CAN FIX IT? I asked why don't they just order the part and then I will come back when the part arrives? No cannot do that, have to come back and find out why the part is not working? I will tell you why. ITS BROKEN OK !!!!!! So service advisor #2 goes into office and grabs service advisors #1 (Rachael)'s business card and tells me they open at 0730 and techs get there at 0800. Thanks More

Recently I received a recall letter from Ford describing a recall that was potentially need if my vehicle matched certain performance problems occurring in my year model Freestyle. Prior to the service lett a recall that was potentially need if my vehicle matched certain performance problems occurring in my year model Freestyle. Prior to the service letter I had a check engine light come on and the related issue was to an EGR valve. As my vehicle was out of warranty I replaced the EGR valve and this seemed to clear up the check engine light and all systems ran as normal. Upon receipt of the letter I brought my vehicle to this dealership and consulted them about the recall which was for a reflash on the PCM/ECM and if it needed it. They decided to take my car in, but when I received it the check engine light was on and throwing several cylinder bank lean codes meaning there was a vacuum leak somewhere in the system after they disassembled everything and put it back together. My car was in the shop for approximately a total of 3 weeks where they could not figure out what the issue was. Throught out the three weeks tey continually told me they were trying different parts and very poorly documented the procedured they took to attempt a fix. Upon my final receipt of the vehicle the check engine light was off, but no sooner than i drove off of the lot did my check engine light return with a code saying that the EGR valve was not functioning properly. At this point I returned to a very rude manager who continually tried to cut me off and blame their incompetence to return my vehicle to its original operation on me replacing a part that had been functioning properly for weeks on me and in so many words refused service any further. This isn't to mention the fact that the second time I received my vehicle that several coolant lines had been removed and vacuum lines were unhooked. At this point I escalated the issue to further management who wanted nothing more than to give me a discount on buying a new low mileage vehicle from them. In Essence, Buyer Beware. I am supposed to feel that the dealer should be able to fix their own vehicles. At this point I will never purchase another vehicle from this dealer. More