Bill Hood Ford Lincoln - Service Center

Help in time I had a flat tire on my F150 4X4. I am handicapped and cannot change a tire, and It would not hold any air to even get to the repair shop, so I manage I had a flat tire on my F150 4X4. I am handicapped and cannot change a tire, and It would not hold any air to even get to the repair shop, so I managed to get a plug put in the tire. I drove to Bill Hood Ford Dealership for help, because I know the plug is only emergency temporary repair. When I arrived I was immediately attended to by a service rep (Robert Mena) who assessed what tire I needed to replace the flat and he informed that they were out of stock but he would look around from other sources, took my phone number and would call back when he found a replacement tire. I told him I wanted to replace both rear tires and he obliged. I went home and after a couple hours he called and said he had the tires in hand and that I could come in to get them replaced. When I arrived he took my truck directly in into the shop and replaced my tires, immediately. Thanks, Robert Basso Mena for going above and beyond to fix my truck. More

Worst experience ever Worst experience at a dealership EVER! I wish I would have never purchased my vehicle through this place. Sales/finance told us what we wanted to hear Worst experience at a dealership EVER! I wish I would have never purchased my vehicle through this place. Sales/finance told us what we wanted to hear to purchase the vehicle but service dept doesn’t honor what was promised. I’ve only had the vehicle for about 4 months and have had to bring it into service at least 3 times, which was multiple days I had to take off work. Customer service agents will tell you what you want to hear on the phone or through mobile app, but again, service dept doesn’t honor what the agents promised. Scheduled an oil change and diagnostic, only to arrive to be told they dont have anyone on staff today to do the diagnostic. Made the appointment for 8:30, and at 10:00 my vehicle is still sitting in the same spot where I dropped it off, still not touched. Asked cashier how long it would take, and she told me it was first come first serve. So what was the point in making an appointment?? I will never purchase another vehicle from this place. Once warranty is up, I will never return to this dealership and will advise all friends and family to not come to this place. All they want is your money, then they don’t care about you after. UPDATE: After posting this review, Lenny Becnel, Manager at Bill Hood Ford Lincoln responded and asked me to call him. I spoke with him briefly about my issues and he advised he would get back to me. 2 business days later, I received a call from Barbara Wilkinson, in the Customer Relations dept, asking when I could bring my vehicle in for service, which I brought in the same day. Barbara was very nice and friendly, but I did find it a little off-putting when she asked, "Since we are doing this for you, I'm going to ask you to do something for us, and change your review" I felt like this question should have been asked of me AFTER the service was completed, not before (I have been in the customer service industry for 10+ years, and I know mistakes happen, but I would not have asked a customer to change their review before I had a chance to make things right). I also didn't feel as if they were doing anything above and beyond for me by simply servicing my vehicle, which should have been serviced weeks prior, but again, she was very nice and friendly each time I spoke with her. It turns out, my transmission was bad and had to be replaced. Luckily I purchased the added warranty, so I didn't have to come out of pocket, but a part of me felt like the dealership knew the transmission was bad when it was sold to me as we noticed the transmission issues on the test drive, but didn't think anything of it at the time, until the issues got worse. I'm updating the review because Barbara asked me too, but I still don't think the dealership did anything to warrant a good review from me. Everything that was completed after I posted this initial review, should have been done from the get go. The only thing that was done for me was they waived the $100 deductible for the warranty, which I do appreciate, but I don't feel that alone deserves a good review. It shouldn't take a customer writing a bad review to get the same level of service that I would normally expect from any dealership. More

Terrible customer service Bring my 2018 f150 in for the steering wheel buttons not working. I take a day off work sit here until 1 o’clock before they tell me the problem and c Bring my 2018 f150 in for the steering wheel buttons not working. I take a day off work sit here until 1 o’clock before they tell me the problem and can’t get part until tomm so we will put it back together and you can take another day off work to bring it back in for it to be fixed! Instead of giving me a loaner vehicle and repair my brand new truck. The I get in my vehicle and it is put back I correctly! More

Great customer care I've had the pleasure of having Mrs Barbara basically Cater to me automobile needs. She has excellent customer service and always willing to help as m I've had the pleasure of having Mrs Barbara basically Cater to me automobile needs. She has excellent customer service and always willing to help as much as she could,she went above and beyond to make me satisfied and a happy customer Bill Hood has a gem within there company with her. I would definitely keep my business with Bill Hood if she stays around .Satisfied customer More

Service Have owned several f250 and most recent f350 and had all serviced here. Great and friendly service! Would not take my truck any where else. Have owned several f250 and most recent f350 and had all serviced here. Great and friendly service! Would not take my truck any where else. More

Recall on Ford car Sales must be all these people are good at. I had a recall on my car. I called to set up a time to get it fixed. Pretty serious recall at that actuall Sales must be all these people are good at. I had a recall on my car. I called to set up a time to get it fixed. Pretty serious recall at that actually. No one wants to drive a vehicle knowing that you could be driving and be killed by your airbags because of a fault from the company. They set me up and appointment. My husband took time off from work to bring the ehicle to the service shop. He was promptly told by a new employee that the recall was not available. They set me an appointment and emailed me a confirmation! Yet they told my husband to leave because they weren’t available. I called all day to correct the matter. I was put on hold, told to call back, told someone will call you. 14 hour later from my first call and no response to their blatant disrespect and unconcern about the products they sell. I have seriously reconsidered buying Ford products or any products from this company. More

Disappointed Not satisfied with overall experience. Lincoln was not ready upon purchase. Windows still not fixed after three attempts (does not always stay up), Not satisfied with overall experience. Lincoln was not ready upon purchase. Windows still not fixed after three attempts (does not always stay up), Lincoln Way App is not what was told. After logging in App, we are given the dealership phone number. Could have got that myself. Nothing we were told about app has been proven true. Car is 1 yr old with 5000 miles and still can’t get info on the App. We are unhappy with the Individuals, but the System. More

Customer Service I have worked in Customer Service over 35 yrs., I must say Ms. Claudia was absolutely marvelous. She was so helpful & knowledgeable. Ms. Claudia is a I have worked in Customer Service over 35 yrs., I must say Ms. Claudia was absolutely marvelous. She was so helpful & knowledgeable. Ms. Claudia is a Rock Star! Thanks to Mr. Wayne for Great Service. More

Very pleased with service at Bill Hood Ford Good dealership to work with. People are very friendly and know what they are doing. I bought the vehicle here and have continued to have it serviced Good dealership to work with. People are very friendly and know what they are doing. I bought the vehicle here and have continued to have it serviced here. I have no regrets so far. Thank You More