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Bill Hood Ford Lincoln
Hammond, LA
782 Reviews
Bill Hood Ford is proud to provide quality products and superior services within a growing family atmosphere of empowered team members striving to maintain market leadership, achieve total customer satisfaction, and lifetime relationships.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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October 05, 2011
While shopping for a new Ford Escape in August 2011, I asked the salesperson why there was 300 miles on the car. I was told it was because they had done a swap with another out of town dealer. I fell for asked the salesperson why there was 300 miles on the car. I was told it was because they had done a swap with another out of town dealer. I fell for it and bought the car. The vehicle came with a free 6-month trial of Sirius XM satelite radio. When I went to register the radio, I was told that someone else had already registered it and that I only had 1 month left on the free trial. They even gave me the name of this person. I became suspicious and decided to spend the $35 for a Carfax on a vehicle I already owned - silly! To my surprise, I discovered that I had been flat-out lied to. The vehicle had been delivered straight from the factory to the dealer in February 2011 with only 10 miles on it! The whole story about a swap was a bold-faced lie!!! When I called to question why I had been lied to, I was again floored by the dealers reaction. They told me it was no big deal and not to worry about it. Yes, the car had been sold to someone else in April 2011 who drove the car home. The financing then apparently fell through and the car was returned to the dealer after a week of this person driving it. Somehow they are legally able to still sell this used car as new since the original paperwork from the 1st sale never went through. When i asked them if they would at least refund me the $35 I spent on having to buy a Carfax to discover their lies, they refused. So here i am wasting more time writing this review. Hopefully it will save someone else from having to deal with these liars! You would think in this day and age you wouldn't be treated like this as a consumer! SHAME ON YOU BILL HOOD FORD!! DON'T BUY ANYTHING FROM THIS DEALERSHIP!!! More
by MikeinMetairie
Employees Worked With
Debbie McManus & Brad Palermo
July 23, 2004
Well ..we didn't buy a Jeep but a Ford F250 Diesel PreOwned. We xx'd all the info we could find on the internet and with other dealers and Phillip was totally up front with us on trade in values on o PreOwned. We xx'd all the info we could find on the internet and with other dealers and Phillip was totally up front with us on trade in values on our F150 minus $200, but the Kelly Blue Book site did say a dealer would take into consideration his cost for prepping trade in for resale. Also the price we paid for the F250 diesel was several thousand dollars below other places we visited and deals we searched for online. Overall we were very satisfied with our experience at Bill Hood Ford in Hammond, LA and with our salesperson Phillip Munoz. More
by LindaVirgil
Employees Worked With
Phillip Munoz
