Bill Hood Ford Lincoln

Misleading and False advertising Called about a vehicle online to confirm the vehicle is available. Was told they had the vehicle and willing to make a great deal. Drove 1 hour to thi Called about a vehicle online to confirm the vehicle is available. Was told they had the vehicle and willing to make a great deal. Drove 1 hour to this dealership and walked the lot for 10 minutes in the scortching Louisiana heat to look for the vehicle with a new salesman only to be told the truck was sold yesterday (still showing available online Stock # : 15606 VIN : 1FTEW1CP7FKD46563) Very disappointed and would NEVER consider going back. More

Worst car buying experience EVER!! Awful awful service. If you want to buy a car from Bill Hood Ford, DO NOT USE DAROLYN OR LENNY!! Tried to buy my son a car for Christmas and could n Awful awful service. If you want to buy a car from Bill Hood Ford, DO NOT USE DAROLYN OR LENNY!! Tried to buy my son a car for Christmas and could not get either of them to call me back after multiple calls, texts, and emails to get a quote on shipping and finalize the sale of a 2010 Camaro. Leonard was supposed to be working on and when I talked with him he said "I will call you back in 2 minutes". I had to call him back 3 hours later and Darolyn said "he is with a customer" and said he would call me back that day. Of course he didn't. This went on for 3 days and when I finally got ahold of him the next morning on Christmas Eve, he informs me that they sold the car that night. All in all I spent 3 days, 12 calls, 6 text messages, and 3 emails for nothing! It is absolutely the worst car buying experience I have ever had (and that is saying a lot!). DO NOT USE LENNY OR DAROLYN AT BILL HOOD FORD UNLESS YOU JUST WANT THE RUN AROUND! More

I highly recommend salesman C.J. Adams. My husband & I and went to Ford just to get a broshure. We didn't plan on buying a new vehicle. Before we got out our vehicle, my husband prayed we would get an h I and went to Ford just to get a broshure. We didn't plan on buying a new vehicle. Before we got out our vehicle, my husband prayed we would get an honest christian salesman that would kniw John 3:16. We met C.J. and over conversation with him we knew he was a christian.Needless to say he sold us a 2014 Ford Edge & he and his wife are now a part of our church family. God is good! More

I have given this dealership a rating of five because all of the employees were very friendly and helpful. They helped me find a good car for a pretty good price. My new car is good on gas and has many techn of the employees were very friendly and helpful. They helped me find a good car for a pretty good price. My new car is good on gas and has many technological advances. Thank you for your service. Sincerely, The Jacksons More

Glad I bought my car. Happy with the purchase. CJ Adams the salesman and Chris the finance man did a great job. Thx Rhino Ulery the salesman and Chris the finance man did a great job. Thx Rhino Ulery More

Extremely helpful in selecting a car suited to my needs Extremely helpful in selecting a car suited to my needs Willing to help me with electronic programs and usefulness of same Set up financial payments Extremely helpful in selecting a car suited to my needs Willing to help me with electronic programs and usefulness of same Set up financial payments agreeable More

Drove into empty service bay. Sat in my vehicle realizing that no one is coming out to help. So I went into service office. Was not greeted. There was a service advisor and a tech in office. Another service that no one is coming out to help. So I went into service office. Was not greeted. There was a service advisor and a tech in office. Another service advisor entered from service garage area. She greeted me and asked what I needed. I told her I just needed someone to pop a plastic cover back onto windshield module behind rear view mirror. She tried to fix it herself and failed. She called Sony, a tech from the garage. She then disappeared? He came with greasy hands and dirty clothes in my brand new car to try and fix my problem. He failed. Finally the other service advisor who was in the office originally when I arrived, had his try to pop it back on. And he failed. Obviously the part is broken and needs to be ordered and replaced. Three Ford service employees have all tried to put a plastic cover on a module and failed. But wait, can you bring IT BACK SO ANOTHER TECH CAN FIX IT? I asked why don't they just order the part and then I will come back when the part arrives? No cannot do that, have to come back and find out why the part is not working? I will tell you why. ITS BROKEN OK !!!!!! So service advisor #2 goes into office and grabs service advisors #1 (Rachael)'s business card and tells me they open at 0730 and techs get there at 0800. Thanks More

Recently I received a recall letter from Ford describing a recall that was potentially need if my vehicle matched certain performance problems occurring in my year model Freestyle. Prior to the service lett a recall that was potentially need if my vehicle matched certain performance problems occurring in my year model Freestyle. Prior to the service letter I had a check engine light come on and the related issue was to an EGR valve. As my vehicle was out of warranty I replaced the EGR valve and this seemed to clear up the check engine light and all systems ran as normal. Upon receipt of the letter I brought my vehicle to this dealership and consulted them about the recall which was for a reflash on the PCM/ECM and if it needed it. They decided to take my car in, but when I received it the check engine light was on and throwing several cylinder bank lean codes meaning there was a vacuum leak somewhere in the system after they disassembled everything and put it back together. My car was in the shop for approximately a total of 3 weeks where they could not figure out what the issue was. Throught out the three weeks tey continually told me they were trying different parts and very poorly documented the procedured they took to attempt a fix. Upon my final receipt of the vehicle the check engine light was off, but no sooner than i drove off of the lot did my check engine light return with a code saying that the EGR valve was not functioning properly. At this point I returned to a very rude manager who continually tried to cut me off and blame their incompetence to return my vehicle to its original operation on me replacing a part that had been functioning properly for weeks on me and in so many words refused service any further. This isn't to mention the fact that the second time I received my vehicle that several coolant lines had been removed and vacuum lines were unhooked. At this point I escalated the issue to further management who wanted nothing more than to give me a discount on buying a new low mileage vehicle from them. In Essence, Buyer Beware. I am supposed to feel that the dealer should be able to fix their own vehicles. At this point I will never purchase another vehicle from this dealer. More

Found my newsed truck on the internet. Alexis set everything up for me. Lenny followed through with 'cab' service from the airport in my truck. The paperwork was ready for me and they even worked aro everything up for me. Lenny followed through with 'cab' service from the airport in my truck. The paperwork was ready for me and they even worked around a snaffu with my insurance agent. The entire process took about an hour. The truck was as advertised and pricing was fair. A little slow in the beginning with email but quickly amped up the responses. I recommend this dealer with my one experience. More

very poor salesman ship not to friendley went there to buy a escape didnt care for the salesman no personality didnt try and help would i buy a vechicle from them no i wouldnt go back buy a escape didnt care for the salesman no personality didnt try and help would i buy a vechicle from them no i wouldnt go back More