Bill Hood Ford Lincoln

Genuinely helpful service in all departments! Definitely will be back to back my next vehicle. Mr. Jerry was very helpful explaining most of the safety features with the explorer. Mr. Marshall was very effi will be back to back my next vehicle. Mr. Jerry was very helpful explaining most of the safety features with the explorer. Mr. Marshall was very efficient and patient with the financing. He even broke down the explanation of payment plan and interest rates in terms you can understand. Mr. Gary was an exceptional salesman. I have never met another salesman that would wash your car for you because the detail crew checked out for the day and also answer the many questions your 10 and 7 year olds ask. All around hands down awesome experience. Thank y’all so much! More

The service here is amazing. As soon as we pulled onto the lot, Mr.Gary came out to help us out. we told him what we were looking for and he was off to go get the car for us to see. The buying experience the lot, Mr.Gary came out to help us out. we told him what we were looking for and he was off to go get the car for us to see. The buying experience was easy and fast, Everyone was reasonable and not too pushy. Im in love with my new car! More

I highly recommend Kenneth Berteau to anyone looking for a vehicle. He was very professional and friendly. Thank you for helping us find the perfect vehicle! a vehicle. He was very professional and friendly. Thank you for helping us find the perfect vehicle! More

Barbara is professional, very knowledgeable and provides excellent customer service. She greets all who go in and ensures they’ve been helped. Because of her we won’t go anywhere else. excellent customer service. She greets all who go in and ensures they’ve been helped. Because of her we won’t go anywhere else. More

Gary and Marshall made this the best car shopping experience I’ve ever had. I came in dreading having to shop for a car and even told Gary that. He explained, “Well, we are going to change that today experience I’ve ever had. I came in dreading having to shop for a car and even told Gary that. He explained, “Well, we are going to change that today.” And he most definitely did! Marshall made the paperwork process quick, to the point, and painless. Both guys were very professional and nice. Ms. Barbara was extremely nice as well when showing me how to navigate everything in my SUV. I’ll definitely be back in a few years as long as they’re there. ;) Thank you all so so much! More

This was truly the best purchasing experience I have had. These guys did all they could to work within my budget and put me in a truck I was only dreaming about. I was ready to quit and apologized for wastin These guys did all they could to work within my budget and put me in a truck I was only dreaming about. I was ready to quit and apologized for wasting their time. They told me that “this is what we do and kept negotiating to make it work for me. I have never experienced the customer service I had today when purchasing before. Every detail and accessory on the truck was explained in detail. This team is nothing short of exceptional! Greatly appreciated Cedric Carroll More

Awesome Experience I had been looking for a car for a few months but couldn't find anything quality in my price range, until I came to Bill hood ford and met with Gary, I had been looking for a car for a few months but couldn't find anything quality in my price range, until I came to Bill hood ford and met with Gary, i had an elantra before and really wanted another one and he got me into this one which is exactly what i was looking for!! More

Gary made purchasing easy. I love the time that was spent going over the features of my Explorer too with Jack. Definitely schedule an appointment in advance though so you will have plenty of time to g spent going over the features of my Explorer too with Jack. Definitely schedule an appointment in advance though so you will have plenty of time to get all of your questions answered. More

Good service. Finance manager was huge help and worked with me and made it simple. Very nice and polite salesman. AJ did help me out with me and made it simple. Very nice and polite salesman. AJ did help me out More

This is a long review. My 2018 F150 has been having issues since end of February 2020, truck had less than 36000 miles on it. It had a miss in engine and slip in transmission. Mr Jim was waiting on for issues since end of February 2020, truck had less than 36000 miles on it. It had a miss in engine and slip in transmission. Mr Jim was waiting on ford to tell him how to fix it. He has a slight communication problem. They ended up changing out fuel injectors and reprogramming control module. I got my truck back and it was still doing it. Back in the shop, numerous times, no rental or loaner car, replaced gateway module. I finally brought it back again and told them I needed rental, and didn’t want truck back until it was fixed. They gave me a rental Thursday, but called me Friday to tell me to come get truck. I was on my way to MS. I couldn’t get back in time to return rental. I then called Jim and told him, I wasn’t bringing back until truck was fixed. They couldn’t duplicate problem, needed warning light to come on. It has never had a warning light go off. Jim stopped rental on Friday, they charged me out of pocket for 4 days. Mr. Jack has tried to be go between and went over and above. I left message for Mr Bubba Lauderdale with no return call yet. I work out of town and if I were to get a call to go to work, I have to wonder if my truck will get me there and back. More