Bill Hood Ford Lincoln

My family and I have been bringing our 3 Lincolns to Bill Hood Hammond, for service, for the past 10+ years. The passenger headlight went out on my 2015 MKC, and I was told I had to make an appointment at th Hood Hammond, for service, for the past 10+ years. The passenger headlight went out on my 2015 MKC, and I was told I had to make an appointment at the dealership to get it replaced (a local auto shop was not an option). I dropped off my car and was notified a few hours later that not only was the bulb blown ($269.48), but the headlight ($1,954.93) and ballast ($386.56) also needed replacing, including tax and labor ($337.50) my total would be $3,235.20. I asked if just the bulb could be replaced and was told no, that the whole bumper needed to be removed and the entire headlight, ballast and bulb replaced for the light to work again due to a fried wire. I picked up my car without getting it fixed, and called my neighbor who works on cars, for a second opinion. He took a look at it and could not see where a wire was fried, or any other reason why the ballast and entire headlight needed replacing, just a new bulb was needed. I ordered a two pack bulb on Amazon for $23.99. My neighbor replaced the bulb in 30 minutes and IT WORKED!!!! I called Bill Hood Service the next day to express my concern and they said this was only a temporary fix, that it will blow the bulb again. Well, no-one EVER gave me another option than the $3300 one. I feel lied to, how can you be a reputable company and treat returning customers this way? I believe they were trying to take advantage of me because I'm a young woman "who knows nothing about cars". I will think twice before I EVER go back to Bill Hood Hammond for service. I will also need a three row Lincoln in the next year and can assure you Bill Hood will NOT get my business. More

This is the second purchase I’ve made from this dealer and with the same salesman. Once again AJ Batlle far exceeded our expectations. He did a great job helping us find the perfect vehicle at the right p and with the same salesman. Once again AJ Batlle far exceeded our expectations. He did a great job helping us find the perfect vehicle at the right price and made the buying process go as smooth as it could be. Thanks again AJ! More

Buying a truck from Gary was very easy. He was friendly, professional, and knowledgeable. I spent much less time buying this vehicle than I have at other dealers in the past. professional, and knowledgeable. I spent much less time buying this vehicle than I have at other dealers in the past. More

good sellsman made it eaay and fast and was really helpful with sell and process really thankful for everything and all the help with getting truck helpful with sell and process really thankful for everything and all the help with getting truck More

Thank you to Gary Crowson, Marshall Eppes and Jack Meeker for all of the individual help y’all all gave to us! Will come again. for all of the individual help y’all all gave to us! Will come again. More

Gary did a wonderful job with information on the truck and made the process very easy . I will be happy to send more people to Gary and Bill Hood and made the process very easy . I will be happy to send more people to Gary and Bill Hood More

Definitely the best customer service around the Hammond areas! Very knowledgeable, helpful on meeting the needs and wants of the customer. Keep it up Bill Hood areas! Very knowledgeable, helpful on meeting the needs and wants of the customer. Keep it up Bill Hood More

Everyone was very helpful and did what they could to make sure our experience was a positive one. They pretty much answered our questions before we asked them. sure our experience was a positive one. They pretty much answered our questions before we asked them. More

AJ helped me so much in finding a car that I love in such little time! Definitely will come back when I need a new car in the future. little time! Definitely will come back when I need a new car in the future. More

Kenny Bertram worked hard to make this deal happen, and insured we made a deal we were both agreeable too. It was easy and painless process. insured we made a deal we were both agreeable too. It was easy and painless process. More