Bill Hood Ford Lincoln

I'm interested in buying an F150, and wanted to keep it local, so I inquired about one in transit, and I was emailed that it's available. I left my cell number but no one called me, which should have bee local, so I inquired about one in transit, and I was emailed that it's available. I left my cell number but no one called me, which should have been my 1st sign. When I used the dealer rater site, I found Lance in sales, who was very responsive and nice, and said it's still in transit, and not onsite, but called me later in the week about it arriving at the dealership. After a test drive I was ready to move forward, but the sales mgr offered less than 1/2 of my car's value. I was transparent and showed them the previous trade in values I received from other out of town dealerships, as well as both the KBB, and NADA values, so they would have 3 reference points. They came back offering a few thousand more, but thankfully I did my research; they took the credit Ford was offering, and put that towards my trade, not thinking I"ll notice. At this point, I wasn't playing a shell game, nor were they valuing my time or effort I'm doing to buy a car. I left feeling this is the most unethical, and unprofessional car buying process I've ever experienced. If they didn't have the bandwidth to value my trade I can respect that, but once they started playing games, I was done. When you're buying a 60k truck, you would think you would be treated better than I was Friday afternoon. More

My car had some water damage during Ida and the collision center was closed due to damage, so I had it brought to the service center. I received a call that day to get details of the damage, but that was the center was closed due to damage, so I had it brought to the service center. I received a call that day to get details of the damage, but that was the end of quick responses. Called, texted them, and left messages before I went to the shop to see what was the deal. I was told they were working with the insurance to hash out the costs but they never told me what work needed to be done or what cost difference there was. I talked to my insurance adjuster to get the information and tried for days to get any response from the service department. They finally texted me back after a week and a half to tell me that parts are on order (no eta on them either) and then 3 days for labor after they come in. The car was dropped off on September 7th and today is the 22nd with no real update. Avoid this place at all costs. 1 October. So I got some updates after calling and basically not hanging up until I talked to someone and I talked to someone! Only to find out they put it all together and now another part is broken (a part that was not directly wet but worked when water was in the car) and now needs another review and parts and time. I regret being my car here more and more. More

Alex was such a pleasure to work with, he was very helpful and gave me and amazing vehicle at a great price. 10/10 would work with him again. helpful and gave me and amazing vehicle at a great price. 10/10 would work with him again. More

The staff at Ford were nothing but helpful. They did an amazing job at helping me get through the process. amazing job at helping me get through the process. More

We had a very good auto purchasing experience at Bill Hood. Gary (sales) and Phillip (management staff), were very helpful and easy to work with the purchase of our auto. Hood. Gary (sales) and Phillip (management staff), were very helpful and easy to work with the purchase of our auto. More

Our experience at Bill Hood Lincoln was GREAT!! It was an easy, fast and very friendly process. The salesman and finance manager wonderful. Thank you Bill Hood Lincoln of Hammond easy, fast and very friendly process. The salesman and finance manager wonderful. Thank you Bill Hood Lincoln of Hammond More

Alex is truly an asset to the dealership. You can immediately get a sense of just how passionate he is about the product he is selling. immediately get a sense of just how passionate he is about the product he is selling. More

This is the second car I bought from bill hood and it won’t be the last I’ve had nothing but a unbelievable experience. I would also like to thank Gary great salesman . Steven won’t be the last I’ve had nothing but a unbelievable experience. I would also like to thank Gary great salesman . Steven More

Lance was awesome to work with. He is extremely knowledgeable about Ford vehicles and really took the time to show us all the features and answer all of our questions. If you're in the market for a knowledgeable about Ford vehicles and really took the time to show us all the features and answer all of our questions. If you're in the market for a new truck or car, I highly suggest Lance Keller at Bill Hood Ford in Hammond. More

Excellent experience. Sales and management staff very knowledgeable and helpful. Got me in and out fairly quickly. Would recommend. knowledgeable and helpful. Got me in and out fairly quickly. Would recommend. More