Bill Hood Ford Lincoln

Beyond angry! I ordered an F250 in August 2021. I verified the dealership participated in Ford X-Plan pricing and shook hands on a deal. I even got a copy of the cost summary and gave the salesman a verified the dealership participated in Ford X-Plan pricing and shook hands on a deal. I even got a copy of the cost summary and gave the salesman a copy of my X-Plan PIN for his records. I am a retired Air Force veteran and am eligible for X-Plan pricing through one of my military discount plans. Fast forward to now (21 Jan 2022), and the dealer would not honor their deal. They also initially offered $3,000 less for my trade than Ford quoted on their own website. Furthermore, when my wife and I talked to the manager about making things right, he became argumentative, treating us like we were ignorant and irrational. Not wanting to give up a vehicle I waited five months for, I did take delivery - at MSRP and for the minimum Ford-quoted trade-in value. We were rushed through the finance process, with no explanation about warranty or maintenance plan options. Moreover, the staff could not find all the keys to our vehicle, and we left without any apologies or followup from the manager. I will be contacting Ford corporate and the Better Business Bureau with several complaints, and I do intend to pursue compensation for the balance of my initial deal. I consider this a breach of contract, and I will never do business with Bill Hood again. It is not an honest business, and they do not keep their word. More

Excellent customer service. Team at Bill Hood was very friendly, they offered competitive pricing on the new vehicle, gave a very good trade-in value and provided great service after the sale. friendly, they offered competitive pricing on the new vehicle, gave a very good trade-in value and provided great service after the sale. More

GARY IS A GREAT SALESMAN AND HE MADE THE PROCESS EASY. GARY IS EXTREMELY FRIENDLY AND I'M GLAD HE WAS THERE TO ASSIST ME. GARY IS EXTREMELY FRIENDLY AND I'M GLAD HE WAS THERE TO ASSIST ME. More

I highly recommend Bill Hood Ford to anyone looking for a new vehicle. I just bought a new Ford F-150 and they made me feel like a valued customer! new vehicle. I just bought a new Ford F-150 and they made me feel like a valued customer! More

Came in just looking, met Gary, he showed my husband his dream truck and the rest is history! We're older and had many questions. Gary helped us so much with the process. Really enjoyed working with him. Th dream truck and the rest is history! We're older and had many questions. Gary helped us so much with the process. Really enjoyed working with him. Then Phillip finalized a smooth transaction. More

What a fantastic experience all around! Great people! Quick purchase! You can’t ask for better! Quick purchase! You can’t ask for better! More

Gary went above and beyond to make this buying experience stress free. I appreciate all the time he spent helping me along the way with the purchase of my new vehicle. I will definitely recommend Gary to f stress free. I appreciate all the time he spent helping me along the way with the purchase of my new vehicle. I will definitely recommend Gary to friends and Family! More

I scheduled an appointment, after shopping online. Lance was able to expedite the purchasing process, and worked around my schedule to get the deal finalized. was able to expedite the purchasing process, and worked around my schedule to get the deal finalized. More

Gary went above and beyond to make sure i got my dream car. He was very professional and easy to work with. This is the 2nd Lincoln he has sold me this year. Highly recommend him. car. He was very professional and easy to work with. This is the 2nd Lincoln he has sold me this year. Highly recommend him. More

This is the best place to purchase a vehicle they go above to make sure they get you what you want and make it happen!Thanks again Lance! above to make sure they get you what you want and make it happen!Thanks again Lance! More