Bill Gaddis Chrysler-Dodge-Jeep-Ram

FILED WITH THE BBB AND RAM CUSTOMER CARE I went to the dealership with en exact description of the truck that I wanted on another dealers lot. In case that was not available, we built one onl I went to the dealership with en exact description of the truck that I wanted on another dealers lot. In case that was not available, we built one online to use as reference. Ed ended up locating another truck in Ohio. All he told me was that he found the truck and would have it delivered. After the sale, when he gave me the keys, I noticed the Fob did not have remote start. He said that is no big deal and they would install it at no charge, if I pay for the parts. The next morning, I went over the sticker. Other items not included were upgraded audio, Heated seats and steering wheel, and engine block heater. All of these are items that I requested and was not informed of them not being included. The MSRP on this truck is actually higher than the truck that I built online with all of the features I requested. The following day I emailed Ed and requested that they swap the audio and remote start from my trade in and I would buy parts for the other missing options so that they did not have to foot the bill for the mistake. I got no reply. I have forwarded that request two times since then over the past week and a half. no reply other than one time he emailed that he must have deleted it accidentally. I forwarded it again, but no reply. Today I called to report a chip in the paint that had been touched up and polished. it blew off in the car wash. Again, no reply. As part of the deal, I had them tint the windows also. I have to take that back in to be redone also. There is dirt under the tint. Desired Outcome/Settlement I would like for Gaddis to work out the details with a dealer closer to me to have the requested options installed and the paint chip fixed correctly as it should have been done before delivery. If they would have found the truck I wanted or simply informed me that they could not, we would not be in this situation. I could have ordered from the factory and even saved a bit. Bottom line is, this truck is a big investment and I do not think it is unrealistic to expect. a dealer to find what i request. More

Purchased a Chrylser T&C on July 5, 2013 and it has been in the service for a total of 7 days now. (it is currently July 28). I test drove the van on July 3 and there were no issues. As I was driving i been in the service for a total of 7 days now. (it is currently July 28). I test drove the van on July 3 and there were no issues. As I was driving it two days later i noticed the brakes were bad, the door lock on the passenger side was not working, nor was that window. These issues were not there on July 3rd. I called the salesman I worked with at purchase time that following Monday morning and the first available time they could look at it was that friday. Maybe if they sold better quality cars they could get people in faster.I took it in and was given a list of things they would fix, at no cost to me. GREAT! I got the van back and the "perform service" indicator was on. I looked in the manual thinking it could just be in need of a oil change.I was a little irritated because I figured most lots already did that. Sure enough, "perform service" could mean it needed an oil change. So I took it to my normal place, close to work, and was called about two hours later and informed the head gasket was leaking. I called Gaddis and was told "we will try to work it in". I dropped it off that afternoon (Wednesday), knowing I could not drive it if the head gasket was in fact leaking and have no heard a word in two days. I have called twice a day and each time was told "we haven't looked". Even at the end of the day, there's no call to let me know anything. Common courtesy is lost I guess. I will not buy from them again. I'll take my money and go back to Ford or Chevy. I leave for vacation in 4 days, with two kids, and my husband. Guess that won't be happening. More

Got nothing but a run-around. Once the sale was made on a new car, they didn't stand behind warranty. I had to contact the manufacturer to get the work done right. Very arrogant. Will never buy from the a new car, they didn't stand behind warranty. I had to contact the manufacturer to get the work done right. Very arrogant. Will never buy from them again. Nooooooooooooooooooooooooooo noooooooooooooo nooooooooooooo!!!!! More

I have been to Gaddis several times, and have been disappointed with their customer service. I had purchased a Dodge Neon in 2001, and was interested in buying a new one in either 2005 or 2006. I knew disappointed with their customer service. I had purchased a Dodge Neon in 2001, and was interested in buying a new one in either 2005 or 2006. I knew exactly what I wanted and went to the dealership to find one. The dealership did not have one in stock and did not offer to help me find one or to get one for me. I ended up buying a Hyundai over a year later. I have been taking my Hyundai in to Gaddis for an oil change and service every three months or so to satisfy requirements for my warranty. The first time I had a free coupon for an oil change. The service technician went with me and marked my bill as a zero balance and I left. A month or so later, I was contacted stating I had not paid my bill. I gave them the details and they rectified the situation. The third time I went if for an oil change, they mentioned it might be time to rotate the tires. I agreed to let them do so. It took them an hour to finish my car and they parked it in the lot. I could see the finished car from the waiting room. 20 minutes later they finally came and told me my car was finished and ready to go (my car had not been touched in those 20 minutes). I phoned Gaddis to schedule my 12 month appointment. I was put on hold while they forwarded me to the service department. I was on hold for 6 1/2 minutes and was never told if their was a problem or if they were still trying to connect. Nobody checked back with me or told me why my call had yet to go through. The phone would ring once every minute or so, but then would go back to the hold music. I might be able to understand if they were having a service issue on any one of these days, but out of five visits or attempted visits, I have had four bad experiences. That does not even include the high price of service or the amount of time it takes for even a simple oil change. I am even more disappointed in their available service hours. They are not open except when I am at work. I have to take off work to bring my car in for service, and at their prices, I can't afford to miss any work. I have been greatly disappointed in Gaddis' customer service. They just don't seem to care very much about their customers. More

We purchased a new Hyundai Santa Fe from the Gaddis dealership. After leaving the vehicle set out on a rainy night, the overhead console would drip water. The vehicle was taken to the service departm dealership. After leaving the vehicle set out on a rainy night, the overhead console would drip water. The vehicle was taken to the service department @ Gaddis three different times and they were not able to fix the leak. The service department kept the vehicle overnight on all of these occasions. One of the Hyundai's guarantee's is if you have a problem, you will be issued another Hyundai to drive. The third time @ Gaddis, we were given a Dodge Caliber with the gas tank light on showing it was time for a fill-up. Therefore we went to Richmond Hyundai, dropped the vehicle off in the morning and picked it up in the evening with the leak repaired. We will never recommend the Gaddis dealerships to anyone for car purchases or service work. More