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Bill Estes Chevrolet
Indianapolis, IN
351 Reviews
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Showing 351 reviews
November 18, 2019
I looking to find where I can write an review about the bill Estes off 96th st in Carmel IN. This location is not close to where I live or the place where I was getting my car repaired and they sold me the bill Estes off 96th st in Carmel IN. This location is not close to where I live or the place where I was getting my car repaired and they sold me the wrong touch up paint for my vehicle. They would not discount the new paint nor did they even offer an apology for the inconvenience of having to come back and waist time and gas. I need others to know about this location poor customer service and their inability to care when they make a mistake More
by Deedeefam32
Employees Worked With
Service/Parts
October 20, 2019
Superheroes with an extremely difficult situation Bottom Line: Bill Estes Chevrolet service department is the best there is. They were superheroes when it came to a most difficult situation regardin Bottom Line: Bill Estes Chevrolet service department is the best there is. They were superheroes when it came to a most difficult situation regarding my Corvette. They pushed for over two months at my request to have GM intervene and pay for a repair that was botched TWICE at Betten Baker Dealership in South Haven Michigan. They wound up having to accept warranty pricing for this which they did not have to do. Further Details: A dealership up in South Haven Michigan, Betten Baker, attempted twice to repair my Corvette. In both cases they did not complete the repairs correctly. The first time they missed a bearing and failed to run my electrical wiring correctly. Bill Estes caught the mistakes and informed Betten Baker of the issue and provided an estimate of the repairs. Betten Baker wanted to fix the car themselves to which I agreed. Betten Baker returned the car to me. Three weeks later I was having issues with my car. I brought the car back to Bill Estes and they diagnosed that the wiring issue was not fixed and that now wiring was melted as it was run too close to the exhaust and the whole wiring harness needed replacement. Further, they found bolts missing, ordinary hardware used in places instead of factory bolts, brake lines run incorrectly that increased the chance of brake failure. Betten Baker refused at first to pay Bill Estes to fix the issue. They wanted to fix it again themselves. In my opinion, based on giving them two chances already and that short cuts were taken and mistakes made, I was worried that they would take short cuts again on repairing the car. I wanted it done right. Through pressure from Bill Estes and myself on GM, Betten Baker agreed after a month or so to pay for the repairs. Once Bill Estes took the car apart, they found further issues such as low coolant, more missing bolts and further issues resulting in an increase to the repair cost. Again, Betten Baker refused to pay for the additional cost saying they did not agree with the assessment. Bill Estes got GM to come out and inspect the car for themselves. GM agreed with Bill Estes assessment and had their warranty department pay for work. Bill Estes agreed to accept warranty pricing in order to get this done through GM. They were nothing short of superheroes. More
by Chris M.
Employees Worked With
Josh Burger, Chris Pratt, Adrienne Hogan, Ryan Ray
September 22, 2019
Satisfied customer Pascal Decaudin is the man to go to ! He took care of me like I was family and got me into a car that I actually wanted right away. I definitely recom Pascal Decaudin is the man to go to ! He took care of me like I was family and got me into a car that I actually wanted right away. I definitely recommend him! :) Wayne also made this a pleasant process. This environment was very welcoming enjoyed the whole process .Great people -LeAnn More
by LeAnn
Employees Worked With
Wayne Rogers, Pascal Decaudin
July 14, 2019
First & last time buying a car from Bill Estes I was recommended to this dealership by my boss who had nothing but good things to say about the services and staff at Bill Estes. At the current time I was recommended to this dealership by my boss who had nothing but good things to say about the services and staff at Bill Estes. At the current time I was in a leased Chevy Cruze and was wanting to get out of the lease and purchase a vehicle for the first time in my adult life after getting the “big kid job” after college. At my first visit, I would have to agree with my boss about the services and dealership. They helped me get out of my lease and into a brand new vehicle that I loved. However, 3 months after buying the new vehicle and ending the lease is when everything went south. I was getting notices that payments were overdue for the leased vehicle I no longer had. Had countless phone calls with Bill Estes about the issue, they said they would take care of it. 6 moths later I get a notice there was a delinquent account on my credit report...the leased vehicle I no longer had! By this point I am furious. I contact Bill Estes again, them saying they had taken care of it and the overdue payment was my issue. Oh xxxx no. After many phone calls later to GM Financial, Bill Estes, and the credit company, Bill Estes finally took care of what was there responsibility as soon as I drove off the parking lot with my new vehicle. A year later, my credit report still shows I had a delinquent account in the past that has been resolved but this shouldn’t have ever been on my account in the first place. Fast forward about a year, I went back and asked if I could sell my car back to them so I can buy something cheaper to help pay my student loans faster. They tried telling my 2018 Chevy depreciated by 70% ($1,000 below KBB) from when I had purchased it. I went down the street to another dealer who offered me above KBB and took me through the details of why I was offered the price I was. Never doing business here again! More
by Mallory Miles
Employees Worked With
Jim Barrett
February 24, 2019
Got a new transmission Everybody at Bill Estes Chevrolet it's wonderful always has a wonderful experience regardless what I go there for everybody is very knowledgeable and Everybody at Bill Estes Chevrolet it's wonderful always has a wonderful experience regardless what I go there for everybody is very knowledgeable and keeps you up-to-date More
by Lsjones3070
Employees Worked With
Cory
February 18, 2019
Great service and friendly staff I had my car serviced and I was in and out in a timely manner. I’ve been coming to Bill Estes Chevrolet for years and I am never disappointed with the I had my car serviced and I was in and out in a timely manner. I’ve been coming to Bill Estes Chevrolet for years and I am never disappointed with the customer service. Staff is very friendly and helpful. More
by J. Rogers
Employees Worked With
Corey Ridenour
February 04, 2019
Auto Repair When I took my car in I explained that I had the correct code for the problem I had. They insisted on running a diagnostic check which is $125.00. Whe When I took my car in I explained that I had the correct code for the problem I had. They insisted on running a diagnostic check which is $125.00. When they ran the test it was the same code. So, I could have paid less for my repair. They were just interested in making $. No concern for my bottom line. So, they’ve lost a customer. The only time I will go there in the future will be if I have a problem with the same thing they just fixed as I have a warranty on the work. Otherwise, they will never get another penny of my money. I hope it was worth losing a customer for life. More
by Shaggy
Employees Worked With
Mark Phillips
February 01, 2019
Recent service I was thoroughly satisfied with my recent service appt. with this dealership and would highly recommend them to others for anything from sales to serv I was thoroughly satisfied with my recent service appt. with this dealership and would highly recommend them to others for anything from sales to service! More
by Rhonda
Employees Worked With
Mark Phillips
January 28, 2019
New car lease All great. Sales rep Jim Barrett worked with me for several hours until I got exactly the type of situation I wanted with a new car lease. All great. Sales rep Jim Barrett worked with me for several hours until I got exactly the type of situation I wanted with a new car lease. More
by Ms Robb
Employees Worked With
Jim Barrett
January 22, 2019
Service The oil change service I received was explained to me and I was consulted before other services were done. The service was quick and the facilities ar The oil change service I received was explained to me and I was consulted before other services were done. The service was quick and the facilities are always clean and comfortable More
by Karen B
Employees Worked With
Ryan
