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Bill Estes Chevrolet
Indianapolis, IN
351 Reviews
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Showing 351 reviews
January 09, 2012
Bill Estes Chevrolet is the best, Jon Hutsell is the best, Pam is teriffic but the new kids who greet people in the service lobby NEED EDUCATION and need to understand that just because a customer is ol best, Pam is teriffic but the new kids who greet people in the service lobby NEED EDUCATION and need to understand that just because a customer is older doesn't mean they are dumb. I had a 1 p.m. appointment to get front brakes repaired. Arrived at 1 - Jon was at lunch, no problem, I had an appointment. Don't know the young mans name who FINALLY approached my vehicle 5 minutes after I arrived, but when he asked how he could help me and I responded that I'd made an appointment, my words fell on deaf ears. 10 minutes later he checked the computer and strangely enough, there was my appointment. Jon knows I wait on my vehicle - at Estes I am half way between home and work - no where to kill time that would be close and, what's 2 hours in a comfortable waiting room? Fine with me. The young guy forcefully said "well, can we drop you somewhere?" I know he thougth I was nuts, but I replied, "uh, I work in downtown Indianapolis and live in Lebanon, WHERE WOULD YOU LIKE TO DROP ME?" I don't deal well with disrespectful people and there are a couple of them in that dealership. All customers should be treated equally. Doesn't always happen. BUT JON AND PAM ARE WONDERFUL. More
by Momwatson
Employees Worked With
Jon Hutsell, Pam in the Service Department and a new (young) service advisor
January 06, 2012
Jon Hutsell is our Service Advisor at Bill Estes and gives us superior customer service. Jon is courteous, friendly, and goes the extra mile to make sure our service needs are met. We know Jon is alwa gives us superior customer service. Jon is courteous, friendly, and goes the extra mile to make sure our service needs are met. We know Jon is always looking out for our best interest. If you leave a voice message for Jon, you can depend on him calling you back in a timely manner. The great customer service provided by Jon and the quality work by the service team keeps us coming back. We appreciate Jon and the Bill Estes service team. More
by DEOwens123
Employees Worked With
Jon Hutsell
January 05, 2012
GM and Estes do not stand behind their products or service. Replaced injectors under warranty at 54k mi and then went out again at 102k. This is a $6k fix on a $52k truck that failed again. I have p service. Replaced injectors under warranty at 54k mi and then went out again at 102k. This is a $6k fix on a $52k truck that failed again. I have purchased 7 brand new GM vehicles in the past 10 years and getting ready to buy a new $60k truck. It will be a FORD! and not from Estes Ford either! More
by wynkoop1
Employees Worked With
Cherbon
December 31, 2011
I ended up purchasing a pre-owned Mercedes Benz from this dealership. Unfortunately, I had a very unfavorable experience regarding false advertising (vehicle lacking equipment that was advertised as having dealership. Unfortunately, I had a very unfavorable experience regarding false advertising (vehicle lacking equipment that was advertised as having such as bluetooth and ipod adapter, I discovered these would cost over $2000 to have installed at the Mercedes dealership) and lack of follow-through for a 2nd key fob (was verbally promised this by the sales manager, and something I would completely expect ALL vehicles to come with. He completely denies the whole conversation). After purchasing a $50k+ Corvette and now this Mercedes in a matter of 4 years, I now realize this isn't the dealership I'd like to do business with again. More
by indykoch
Employees Worked With
3
December 28, 2011
Jon has always helped me any time i have needed auto repair service. He is very kind and geniuine he makes sure that my car is repaired correctly ansd in a timely manner. Jon is the reason why i continu repair service. He is very kind and geniuine he makes sure that my car is repaired correctly ansd in a timely manner. Jon is the reason why i continue to use Bill Estes as my service dept. I have been a customer since Dec. 2008. He is my #1 go to guy. Way to go Jon!! More
by Joi Lindsey
Employees Worked With
Jon Hutsel
December 28, 2011
John has been nothing but a big help when it comes to service for my vehicle. He explains things very well before making repairs and he is very accommodating to my schedule. I would recommend him to any service for my vehicle. He explains things very well before making repairs and he is very accommodating to my schedule. I would recommend him to any of my friends and family :-) More
by PennyLaneAJ
Employees Worked With
John Hutsell
December 17, 2011
Purchased a used Nissan from Jim. Great experience with Jim and also with Jeff. He got me a 2.9 percent rate and. Eat my credit union. I highly recommend this dealership. Nice, friendly and honest. I love Jim and also with Jeff. He got me a 2.9 percent rate and. Eat my credit union. I highly recommend this dealership. Nice, friendly and honest. I love my new Nissan. More
by Mikee19
Employees Worked With
Jim Barrett, Jeff Haase, Jim Barrett, Jeff Haase
December 14, 2011
John Luck provided one of the best purchasing experiences I have ever had! Since Summer 2011, my family and I have purchased 3 vehicles from John and will continue to return for many years to come. John offe I have ever had! Since Summer 2011, my family and I have purchased 3 vehicles from John and will continue to return for many years to come. John offers a friendly smile, attention to detail, vast product knowledge, and great follow up after the sale. John is the reason I drive over an hour to purchase a vehicle! More
by jjarmstrong
Employees Worked With
John Luck, John Luck
November 28, 2011
I was referred to Jon from a friend after I had some slight body damage done to my car. After discussing many options I could do with my car we settled on one. Jon was very knowledgeable about my option slight body damage done to my car. After discussing many options I could do with my car we settled on one. Jon was very knowledgeable about my options and did his best to work with me on prices and such. I have since suggested him and this dealership to others to bring their cars to. More
by ashhawki
Employees Worked With
Jon Hutsell
