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Bill Estes Chevrolet

Indianapolis, IN

Overview
Reviews
4.6
351 Reviews
Call Dealership (317) 872-3315

4105 W. 96th St.

Indianapolis, IN

46268

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Showing 351 reviews

December 18, 2023

They got me in and out after having to reschedule my first appointment due to a EV tech unavailable at the time. They explain what who take place during my visit. More

by Octblue2791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joush
Report | Print
December 17, 2023

My tires are so shiny and new! Thank you so much for your hard work! Much appreciated! More

by DWatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Schneider
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December 16, 2023

They are very friendly and courteous never have to wait a long time to get your car in and leave. More

by leslyjd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Bill Leonard, Eric Beeler
Report | Print
December 15, 2023

Mark Phillips is great! !. Best customer service!! Always will go back to get car serviced!! More

by glennfoard17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Phillips , Mark Weiler
Report | Print
December 13, 2023

Best prices ! Best service in town !! Fastest and most thorough! Would never go anywhere else! More

by markphillips1802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
Report | Print
December 07, 2023

They got me in quickly and resolved our issue in a timely manner. Very friendly and helpful. More

by Chef Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
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December 03, 2023

Have bought many cars and trucks from them. They always met what I would pay. Could never make a deal with the dealer in Lebanon but always could with the one at 422 in indy. More

by hsrjr1 in
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Leonard, Eric Beeler
Report | Print
December 02, 2023

City prices are offset by good service. Be prepared to wait on mechanical service. Things are complicated and there are surprises that take longer. No one’s fault. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Leonard, Eric Beeler
Report | Print
November 29, 2023

They send out a flyer for an oil change and the flyer says right on it that if you live within 10 miles, they will pick up and deliver your car to you. I live 3 miles from Bill Estes. I called Bill Estes More

by sgrant00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Beeler
Report | Print
Nov 29, 2023 -

sgrant00 responded

They send out a flyer for an oil change and the flyer says right on it that if you live within 10 miles, they will pick up and deliver your car to you. I live 3 miles from Bill Estes. I called Bill Estes and they said they don’t honor that. The flyer also says that you can get a oil change for $59 that also wasn’t true.

Dec 02, 2023 -

Bill Estes Chevrolet responded

Thank you for your review. We apologize for the confusion and inconvenience you've experienced regarding our oil change offer. It's disheartening to hear that the information provided in our flyer did not align with the service you received. We take your feedback seriously, and we are committed to addressing these discrepancies. We would like to speak with you further about this and hopefully answer any questions you may have. Please contact me at your convenience. Zac Pelz, General Manager, 317-871-8627

November 26, 2023

Good comments 1-quick service 2–good communications 3- Work done properly Negative comments 1-part cost high $600 dollars for fuel lines that I could buy online for $225. Labor rate pretty high, bu More

by Speedwagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Nov 29, 2023 -

Bill Estes Chevrolet responded

Thank you for taking the time to provide detailed feedback about your recent service experience. We appreciate your positive comments on our quick service and good communication. Your insights are invaluable, and we are committed to addressing the areas where we can improve. Regarding the cost of parts, we understand your concern, and we strive to offer competitive pricing. We apologize if you found the atmosphere not as friendly as expected. We take your feedback seriously, and we will work on creating a more welcoming environment for our customers. We would like to speak with you further, if you would please reach out. Zac Pelz, General Manager, 317-871-8627

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