Bill Estes Chevrolet

I purchased my vehicle from Bill Estes in 2006 and have since taken the vehicle there to be serviced when I am in town. In the years since there has been a noticeable decline in customer services as well since taken the vehicle there to be serviced when I am in town. In the years since there has been a noticeable decline in customer services as well as an increase toward pressure sales for unrelated inspections and repairs that are not necessarily needed at that time. Several months back I had my tires rotated by a Firestone Dealer and they noted that the disk brakes would need replacement soon, so I knew to expect that telltale skreeching sound. I began to hear this sound in early December and made an appointment for a disc brake change under the lifetime brake warranty, which were purchased at the dealership three years prior and which I still have paperwork for. The Service Associate that I spoke with when I made the appointment and quoted me a price for the repair, which was in the $250 dollar range. I informed this Associate of the lifetime brakes that I had purchased, he looked up my vehicle records and noted that lifetime brakes were installed on the truck and the appointment was set for the Friday after Christmas. There was a bad snowstorm over Christmas and the morning of the appointment I was called and informed that my appointment was canceled to accommodate the customers who had appointments on the previous day. The Service Associate was less than helpful considering the circumstances, and when I asked if an appointment could be made on Saturday I was promptly informed that the Dealership does not make appointments on Saturday, it is only first come first served. I had already taken a half day off to make the first appointment and the Service Associate showed little care that I was now inconvenienced by the decision to bump my appointment. No exceptions to the Saturday Rule would be changed on my account. So I told the Associate that I would try to make it in the morning. After hanging up, I decided that a wait and see attitude for the repair could end up costing me the entire day, so I called the service department back. I ended up with a different Service Associate and inquired about an appointment on the following week, either the Monday or the Friday. The Service Associate asked when I would be able to bring it in on Monday and I responded with a 1 to 2pm range as this would mirror my original appointment. The Associate stated that there was no way the work could be done and that it would have to be there between 8-9 am. If there was a limited time frame for the vehicle to be dropped off why ask the customer? I inquired about the turn around time and the Associate stated that the vehicle wouldn't even be inspected until 1 or 2pm that afternoon and from there they would call me to let me know their results, which they would charge an additional $49 dollars for the inspection. I then informed the Associate that I already knew the problem was the disk brakes, as stated above, and informed him of the previous conversations with the Service Associates. At this time he informed me that the lifetime brake warranty only covers labor if the product goes bad. When I purchased the brakes original the lifetime warranty for the brake pads covered the cost of the pad and the labor would be the only charge associated with the repair. This Associated clearly felt that this was not the case and expressed that point very clearly. After going back and forth with the Associate he pulls up my record and informs me that the brakes that were installed on my vehicle were not lifetime and that I would have to pay full price for the repair in addition to the inspection. At this point I realized that the the high price paid for service at Bill Estes was not worth the headache created by the Service Staff. After hanging up I called the Firestone Dealer in Brownsburg which had done the tire rotation earlier that fall and asked for a quote, which was promptly given. That quote was for half the price of the same work at Bill Estes for the same product. I cannot understanding the mindset associated with the lack luster service offered by Bill Estes and I hope that this experience prevents others from paying a higher cost for poor service. More

6 month old Malibu 21012. Took in to have whining sound when turning fixed. Found to be low on power steering fluid. Odd because only 6 months old. Also notes that driver door is not set flush to car an when turning fixed. Found to be low on power steering fluid. Odd because only 6 months old. Also notes that driver door is not set flush to car and hood is off on 1 end a little below end other end a little above. Both are defects period. Since car had a major chip in front quarter panel about 2 months old had that 2 foot section of front passenger quarter panel fixed by approved collision repair shop through insurance company. Received call and was told that hood and door could not be reset or aligned because I had work done on 2 ft section of quarter panel. Now get this. It didn't even involve the door. I was told that I should have noticed these defects before I should have driven off the lot. Or that the whole or sorry most of the car had been repainted. Oh yes we can tell by the swirl marks on the car. Did you ever hear of Nu Finish and a buffer done by an amateur. Guess Not. Or in order to maintain my warranty I guess I also should have just let the chip or gash stay then maybe I could have received my coverage. No wait since I didn't get it repaired I would have voided the warranty for not taking care of the care. Wow if I new that I had to be a car care expert to buy a car from supposedly a trusted dealer ship I would have taken a class. Anyway since I didn't notice until 13000 miles that it had to happen because I got the front 2 foot section of the passenger side quarter panel fixed. Wow what power that has to offset a hood and a drivers side door. Didn't know that GM made such flimsy cars. Well after an argument and several run around phone calls got no where I gave up. Imagine being told that oh no it couldn't be our fault that it must be yours because we would never let a car like that off out lot? Then to find that the person who sold us the car too us is no longer there after he sold us this car and by the way another clunker to my daughter as well is no longer there. I guess we know why. Oh yea did I mention 36000, 3 year BUMPER TO BUMPER WARRANTY. What does that exactly mean? I guess it means little to GM as we wonder why they are last in the car race. This is how you treat your customers really? I not quite sure but I think I can probably cost you more business by the people that I can contact then what it would have cost you to simply align my hood and door in which you created in the 1st place. I guess I was a chump to believe the straight forwardness of the dealership and will be sure to pass on my message to all that will hear. I guess I will just pick up my irregular car in the morning and let everybody know where not to go for a new car. Just to let you know, we have already successfully stopped two people from visiting your dealership as my wife was looking in 2 months and my sister in January. Let see how many more people I can effect More