Bill Estes Chevrolet

The experience I had at this dealer was the best ever.. I really want to point out Bo Chavis did his best to accomendate me. As a veteran i demand top notch service and thats what i got. He went the extra mi really want to point out Bo Chavis did his best to accomendate me. As a veteran i demand top notch service and thats what i got. He went the extra mile to make sure i was taken care of. I also cant forget his team of guys Chuck and Joe.. They too worked every possible angle, My credit was not all that great because of ID theft and with the recent theft of my previous vehicle they worked it out for me to get a new one. I was at a competitors lot and along with my sister whom also is a Marine Veteran was treated terrible with a bate and switch deal on a vehicle that was priced right for her to buy.. I too walked from that dealer even tho they were giving me the care i wanted, But over practice was not of Marine standards.. So over all I salute Bill Estes Team of people Thank and I will buy and referr folks as to my business you have it for as long as i buy.. Salute.. Semper Fi Tony Calloway HM3 FMF, FSSG, 2nd Medical Bn, Flt 5 More

It was 6:45pm on Wednesday, May 8,2013. We had just returned from a business conference in Las Vegas....my husband opened his windows to air out the car and cool it off-and the windows stuck in the d returned from a business conference in Las Vegas....my husband opened his windows to air out the car and cool it off-and the windows stuck in the down position. Our flight was an hour late and he had planned on driving to Rockford, Illinois for an important business meeting in the morning with rain forecast for the route he was taking. We pulled into the service bay hoping they could help us. Ron Spears took it in the back and checked the technical bulletin and found that it was a blown fuse. He replaced the fuse and offered to sell us an additional fuse in case my husband had any more problems with it out of town. He will now be able to get to Rockford tonight and be there for the training session he needs to do tomorrow. We really appreciated the great customer service and personal attention that we received. It saved our day for sure! More

John Luck was awesome! It was a pleasure working with John and I appreciated his taking the time to walk me through the features on the car. His professionalism was greatly appreciated especially since John and I appreciated his taking the time to walk me through the features on the car. His professionalism was greatly appreciated especially since he was able to talk to me (the wife) about the purchase instead of my husband as some sales people prefer to do. John also had a good sense of humor which helps to alleviate some of the stress associated with purchasing a car. I will highly recommend John Luck to my friends, family, co-workers and my clients. More

I met with Freddie Decaudin to buy a car. I liked working with him because he listened to what I wanted in a car without trying to offer up different cars with features I didn't want. I knew the car working with him because he listened to what I wanted in a car without trying to offer up different cars with features I didn't want. I knew the car I wanted when I came in to Bill Estes. He got me a great deal on a lease and made it a very easy experience. I relaxed and enjoyed a couple of cups of coffee while he did all the work. I told him I wanted to spend around the same as I was paying on my current car loan. Not only did he stay within the range, it was $10 less than my 5 year old car. When I bought the car it was a couple of days after we had a hail storm. He explained I would just need to bring it in and the dents from the hail would be fixed. I didn't even really notice the dents. I took the car in and worked with Mike Richardson. Mike made the sure the car was taken care of and ready when I was going to be in the next day. When I went to pick up my car the next day both Freddie and Mike took me out to the bay to get my car and make sure it looked ok. It looked beautiful and I was happy to take it home. Both of them displayed such great service and care. Freddie made sure I got a great deal on a car and then worked hand in hand with Mike to make sure my car looked as nice as it did. I would certainly refer people to Freddie or Mike at Bill Estes to get a car. They know how to give customers great service and show how much they appreciate the business More

I'd like to personally thank Bill Estes Chevrolet for hiring such friendly, polite, personable, knowledgeable sales associates. It's always, Hi how are you, what can I show you today? or How's your day hiring such friendly, polite, personable, knowledgeable sales associates. It's always, Hi how are you, what can I show you today? or How's your day going, can I interest you in a .....your sales people don't bomb bard you as your parking your car - they kindly wait and watch. I'd like to give special recognition to John Luck - he is always so helpful, laid back - but persistent LOL, answers all my questions - he truly gets me in and gets me out! Very professional. I tell all my friends and family members to go see John Luck at Bill Estes Chevrolet! It's an awesome experience!! Thanks!! I'll see John Luck for my next purchase!! Anne Riggs More

I went to this dealership because they advertise "Guaranteed Approval" and they did not disappoint me one bit. I had to wait a while, but I did leave with my new car and was happy that Andy got my "Guaranteed Approval" and they did not disappoint me one bit. I had to wait a while, but I did leave with my new car and was happy that Andy got my payments down more than anticipated. Stacey was very busy but remained attentive to me and all other customers. Would not do business with another Chevy dealer other than these people...they definitely earn their money! More

I did not even plan to make a purchase that day. Pascal greeted my mother and I when I first pulled up. We immediately felt welcomed and comfortable with speaking with him! We took the car for a test dri greeted my mother and I when I first pulled up. We immediately felt welcomed and comfortable with speaking with him! We took the car for a test drive and when we came back, we started the paperwork. It was truly an experience I will cherish. Pascal assured us and took care of us. Everyone who walked past greeted us with a smile and a hand shake. Even though we were already going through the process with Pascal they were all friendly. Because of the kindness and enthusiasm of the Bill Estes staff, I have already referred at least 3 people and will continue to do so! I also love my Nissan Altima! Thank you!!! More

I received absolute first class service at Bill Estes Chevrolet yesterday. From the very moment I got out of my car and walked up to the door I was treated with the utmost courtesy and respect beginning Chevrolet yesterday. From the very moment I got out of my car and walked up to the door I was treated with the utmost courtesy and respect beginning with Judie Michener and the others I met. It was very important that if I was going to trade in my car that I got the right car at the right price and on terms I could comfortably afford. I was able to accomplish that with my purchase there. What stood out most was the customer service. Stacey Pierce, Sales Associate, was very patient in going over the details of my purchase. She was absolutely "first class" in every aspect. She had the will & determination to get me in the car I wanted and would not give up until she had accomplished both my and her goals. Because of her, I drove from the dealership in a car that was a major upgrade for me. Thanks Stacey. Jeff Haase, Finance Manager, diligently and professionally guided me through the paperwork. With his connections in the financial marketplace he was able to put together a sale that was on my terms without the high pressure. Thanks Jeff. I would recommend Bill Estes Chevrolet to anyone looking for a quality car at a fair and reasonable price. Especially if you have visited dealerships with high pressure, poor customer service experiences. I can assure you that will not happen here. Thanks Judie, Stacie, & Jeff More

Dustin was very attentive to my needs and handled me in a very quick and efficient manner. I was dealing with a totaled car situation, where I was upside down on my loan and trying to get a new car while I very quick and efficient manner. I was dealing with a totaled car situation, where I was upside down on my loan and trying to get a new car while I finished paying the other loan off. He asked me what I was looking for, I gave him and price range, monthly payment range, and types of cars I was considering and he handled the rest. I was in and out within a couple of hours, the financial advisor gave me GREAT advice on options I had for handling both loans at once and how to get rid of the other one quicker. Everyone was very pleasant to deal with and worked diligently to get me exactly what I wanted. I couldn't have had a better experience! More