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Bill Dodge Nissan

Saco, ME

4.7
592 Reviews
Call Dealership (207) 283-3999
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852 Portland Rd

Saco, ME

04072

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592 Reviews of Bill Dodge Nissan

November 10, 2021

Human to human interaction at its best. Bill Dodge Nissan has people working there that genuinely care. More

by Alejandro G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Hilton
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Nov 11, 2021 -

Bill Dodge Nissan responded

Hi Alejandro, your wonderful feedback and rating mean a lot to us. We do hope we can be of assistance in the future. Take care!

November 10, 2021

I have been repeatedly disappointed with Bill Dodge, from when I first went to pick up the car, and they had it up in Brunswick on a test drive for someone else, to my experiences with slow service during my More

by angelajwheaton
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnna Sheppard
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Nov 11, 2021 -

Bill Dodge Nissan responded

Thank you for this feedback, Angela. We are very sorry to hear that you have been unhappy with your prior experiences with us. Our records indicate that you were here for your state inspection sticker yesterday. We do quote about 1 hour for that service which includes a car wash. Safety is a top priority for us so it's important for the technicians to take enough time to check all components of our customer's vehicles properly. We do hope you will consider us again in the future. Have a great day.

Nov 11, 2021 -

angelajwheaton responded

Your time quotes vary wildly. When I made the appointment, I was told it would be 45 minutes, and that was confirmed by the man who checked me in yesterday as the first appointment of the day. He came out after an hour to report that my car passed inspection and go over the results. When I said I needed to get going, he said it would be another 15 minutes. After 20, I checked, and my car was no longer in the bay. I was looking out the window near the service desk, and was told that my car was at the car wash-an interesting practice, since it was raining out at the time. The service desk person then told me that the inspection usually takes an hour and 15 minutes, and told me firmly that I should go back and sit in the waiting area. I think you should train your service reps to be responsive to customers who count on those time quotes. Since they knew they were well over time, they should have asked if I wanted my car washed in the rain. I would rather be on time for work. If you decide to provide a free service (inspections), you should do so graciously and be sensitive to customers' time commitments. I will not be back. A "free" inspection isn't worth the aggravation.

November 09, 2021

I have bought 2 vehicles from Bill Dodge and have been happy with both. I go to the Nissan Saco Dealership for all my oil changes and inspections and am always satisfied. More

by aamadon0206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Cormier
Report | Print
Nov 10, 2021 -

Bill Dodge Nissan responded

Thank you for the high rating! It's great to hear that you are happy with your vehicles and our service team! We look forward to seeing you next time!

November 09, 2021

They have always been very courteous and quick with their service, thorough, helpful and friendly. More

by lefebvre0814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Cormier
Report | Print
Nov 10, 2021 -

Bill Dodge Nissan responded

Thank you for your kind comments! We are happy to hear that you have always had a pleasant experience with our team! See you next time!

November 09, 2021

Great service/efficient-happy with my leased vehicle. Nice atmosphere and staff wanting to help. More

by Heather H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Cormier
Report | Print
Nov 10, 2021 -

Bill Dodge Nissan responded

Thanks for the great review, Heather! We look forward to seeing you next time!

November 08, 2021

I used Bill Dodge Nissan to service my Jeep that I bought used from them. I was concerned not servicing at the manufacturer but everything went better than expected. More

by dhasbrouck1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Cormier
Report | Print
Nov 08, 2021 -

Bill Dodge Nissan responded

Thank you for this great review! We are happy to hear that we were able to provide service that went beyond expectations! We appreciate your business very much. Thanks again!

November 06, 2021

Great service. Very professional. Got in and out in no time. I will go back. More

by dberrill81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnna Sheppard
Report | Print
Nov 08, 2021 -

Bill Dodge Nissan responded

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

November 03, 2021

Both Todd and Stephen were helpful and knowledgable about car choices and what would work best for me. More

by Murano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Hilton, Stephen Catalano
Report | Print
Nov 04, 2021 -

Bill Dodge Nissan responded

Thank you for the high rating and kind words! We are thrilled to hear that you enjoyed working with Todd and Stephen! Congrats on your new vehicle!

November 03, 2021

Very pleasant surroundings and coffee is always on also very clean clean toilet good bunch of people very friendly and they can get the job done More

by pawlow
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ben Cormier, Johnna Sheppard
Report | Print
Nov 04, 2021 -

Bill Dodge Nissan responded

Thank you so much for the positive review! We appreciate your business and look forward to assisting you in the future!

November 02, 2021

Great, reliable and fast customer service! Friendly and professional team in all areas of the dealership! More

by ms_witch_me70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnna Sheppard
Report | Print
Nov 03, 2021 -

Bill Dodge Nissan responded

It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

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