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Bill Dodge Nissan

Saco, ME

4.3
492 Reviews
Call Dealership (207) 283-3999
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852 Portland Rd

Saco, ME

04072

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492 Reviews of Bill Dodge Nissan

November 18, 2021

The check in process was quick and the customer service was friendly. Clear communication and work completed ahead of schedule. More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed McLeese, Johnna Sheppard
Report | Print
Nov 19, 2021 -

Bill Dodge Nissan responded

We're glad everything was completed quickly and to your satisfaction, Russ! Thank you, and have a fantastic day!

November 16, 2021

Fixed my check engine light quickly on my 12 year old Xterra. They even washed my car’s Exterior. More

by olsenology
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Cormier, Johnna Sheppard
Report | Print
Nov 16, 2021 -

Bill Dodge Nissan responded

Thank you for the five-star rating! It's great to hear that your vehicle was fixed quickly and to your satisfaction. We hope to see you next time!

November 15, 2021

Did exactly what I needed done with generous customer service. The visit was exactly as expected. More

by Summerleevisser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Colson, Johnna Sheppard
Report | Print
Nov 15, 2021 -

Bill Dodge Nissan responded

Thanks for the great review! We are thrilled to hear that you were provided with such great customer service. We appreciate your business and hope to see you next time!

November 14, 2021

The recall work needed on my car was completed quickly and my car washed for me before they returned it. The staff member was quick and very friendly. More

by blufyre3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnna Sheppard
Report | Print
Nov 15, 2021 -

Bill Dodge Nissan responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 14, 2021

Can always count on customer service in each department. Resolved my issues as outlined. Thank you More

by kbolduc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Cormier
Report | Print
Nov 15, 2021 -

Bill Dodge Nissan responded

We appreciate the positive review about your recent experience with us! Until the next time we meet, take care!

November 12, 2021

All is good. My only issue ,company policy needs to rethink there car wash policy. When it is raining hard outside wouldn’t one think it is not necessary to wash the car. Why not ask the customer fir More

by jackob46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Colson, Ben Cormier, Johnna Sheppard
Report | Print
Nov 15, 2021 -

Bill Dodge Nissan responded

Hi, thank you so much for your high rating. Your comments regarding our car wash policy will be passed along. Have a great day!

November 11, 2021

I bought my Altima from bill dodge in 2013. I have I bought my Altima from bill dodge in 2013. I have maintained it there since. No maintenance has been done elsewhere since then. My car is in excell More

by stella1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Cormier
Report | Print
Nov 12, 2021 -

Bill Dodge Nissan responded

We appreciate you taking the time to leave us this review! We appreciate your business very much. Have a great day!

November 11, 2021

Always a good experience. No questions about fees, everything is explained before the services are done, friendly and knowledgeable staff. More

by Brittany White
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnna Sheppard
Report | Print
Nov 12, 2021 -

Bill Dodge Nissan responded

That's what we like to hear, Brittany! We appreciate your review and look forward to your next visit! Thanks again!

November 11, 2021

I purchased my car here in 2017. The service folks are outstanding. Never find things to fix if not needed. I trust them. More

by IPGal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnna Sheppard
Report | Print
Nov 12, 2021 -

Bill Dodge Nissan responded

Thank you for taking the time to leave us this review! It's great to hear that you always have a positive experience with our team. See you next time!

November 10, 2021

I have been repeatedly disappointed with Bill Dodge, from when I first went to pick up the car, and they had it up in Brunswick on a test drive for someone else, to my experiences with slow service during my More

by angelajwheaton
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnna Sheppard
Report | Print
Nov 11, 2021 -

Bill Dodge Nissan responded

Thank you for this feedback, Angela. We are very sorry to hear that you have been unhappy with your prior experiences with us. Our records indicate that you were here for your state inspection sticker yesterday. We do quote about 1 hour for that service which includes a car wash. Safety is a top priority for us so it's important for the technicians to take enough time to check all components of our customer's vehicles properly. We do hope you will consider us again in the future. Have a great day.

Nov 11, 2021 -

angelajwheaton responded

Your time quotes vary wildly. When I made the appointment, I was told it would be 45 minutes, and that was confirmed by the man who checked me in yesterday as the first appointment of the day. He came out after an hour to report that my car passed inspection and go over the results. When I said I needed to get going, he said it would be another 15 minutes. After 20, I checked, and my car was no longer in the bay. I was looking out the window near the service desk, and was told that my car was at the car wash-an interesting practice, since it was raining out at the time. The service desk person then told me that the inspection usually takes an hour and 15 minutes, and told me firmly that I should go back and sit in the waiting area. I think you should train your service reps to be responsive to customers who count on those time quotes. Since they knew they were well over time, they should have asked if I wanted my car washed in the rain. I would rather be on time for work. If you decide to provide a free service (inspections), you should do so graciously and be sensitive to customers' time commitments. I will not be back. A "free" inspection isn't worth the aggravation.

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