Bill Dodge Buick GMC

We were looking for a 2008 Cadillac CTS with a very specific list of features and were delighted to find a listing for what seemed to be the perfect car, just a few miles from home. We drove by after specific list of features and were delighted to find a listing for what seemed to be the perfect car, just a few miles from home. We drove by after work to give it a quick look and while we were "kicking the tires" Tony made himself known to us, but let us look the car over in peace... a refreshing experience compared to the pushy sales folks that are all too common in the auto business. Tony seemed to know when we were ready to chat about this car and at just the right time introduced himself and answered all of our questions thoroughly and accurately. We asked to take the car for a test drive and within minutes there was a dealer plate attached and keys in our hands. Wow! What a fantastic car! We returned to the lot and thanked Tony for all his help so far and told him we'd be back in touch in the next day or so. Two days later we returned (20 minutes before closing time) to "crunch some numbers" with Tony and everything fell perfectly into place. Tony brought Damien out to speak with us about financing and available options. Between Tony and Damien we had the perfect vehicle, a customized list of extended coverage options, a fantastic price for the entire package and instant financing at a good rate... all in just about two hours. (yes... they both stayed almost two hours past closing time to take care of us!). When we walked out of Damien's office Tony was there to hand us the keys, having just returned from filling up the gas tank. We're both in our 50's and have had pleasant and not-so-pleasant car buying experiences, but this has been by far the best one ever. We were treated like family and it seems that not only have we gotten a great deal on an awesome car, but we've also made some new friends. Tony & Damien: Thanks guys.. you can absolutely count on our future business. More

The entire team was fabulous, curtious, and professional! I came in because a very good friend of mine highly recommended Richie Axelson. I was there to purchase a vehicle for my elderly father. Not only d I came in because a very good friend of mine highly recommended Richie Axelson. I was there to purchase a vehicle for my elderly father. Not only did your team treat me fabulous, but they treated my father like a king! That rates A+ in my book! thank you Bill Dodge! More

Let me start by sharing, that Bob is my Service Rep from Let me start by sharing, that Bob is my Service Rep from your Organization, he is the reason I have my truck serviced with Bill Dodge Cadi. Whenever Let me start by sharing, that Bob is my Service Rep from your Organization, he is the reason I have my truck serviced with Bill Dodge Cadi. Whenever I call to set up a service appointment he is extremely professional, polite and attentive to my request. Bob calls me once they have completed a number of point checks, that is part of the oil change & tire rotation service that your customers receive, to let me know if there were any concerns found. And my favorite part, My truck is always washed when returned to me. Now to make you aware I have a long time relationship with Emerson Chevy, Auburn, ME. I have been buying new trucks since 1988 every 2 or 3 yrs. I decided to buy the Cadi Escalade Ext from Lori Morin who had been trying to work with me on a truck purchase for a couple of yrs. She made me feel like I was your most important customer during the time she was locating my truck. She connected me with Mike in Parts who worked with me and ended up giving me a good deal on my 22" Wheels and Tires, which I had been planning on buying in Lewiston at either Tire Warehouse or a VIP. Then she set me up with Bob from Service and from day one he has made my experiences at BDAG in Westbrook so positive that I don't mind dealing with Westbrook instead of Lee Cadi in Auburn for service. (the only thing I have Lee Cadi do is wash and hand wax it once every 2 months, and that is because they have a $24.95 deal and will do it same day or next day when I call). I also want to share how clean your Dealership is compared to other GM dealerships that I have dealt with. If you have any other questions feel free to email or call me. Thanks to all!!!!!!!!!!! More

Overall experience was good, I was up front and honest about what I wanted and what I would pay. They were within $265.00 and RIchie would not budge, so we asked for two new front tires and got them. about what I wanted and what I would pay. They were within $265.00 and RIchie would not budge, so we asked for two new front tires and got them. Everything went smoothly and quickly. SUV was clean and shined up for the delivery which could have gone a little quicker since they knew what time frame we would be there as I called ahead. HUGE issue, NO auto manual with car. WHY is this ? How am I suppose to figure out what all these buttons are for? I have e-mailed Charlie about this and no response as of 2/9/10. We purchased the vehicle on 2/6. More

First time Utilizing this dealership. Treated like a long time customer. Pasted the keys to a Cadilac and told to enjoy the test drive. Unlike most cars this on a a 1/4 tank of gas and I was told to take my time customer. Pasted the keys to a Cadilac and told to enjoy the test drive. Unlike most cars this on a a 1/4 tank of gas and I was told to take my time, in fact take it home for the night if I wanted too. I enjoyed being treated like I was speacial and that they wanted my business. I was really confortable buying the car from them. More

Everyone was extremely friendly and very accommodating. We took the vehicle for a test drive by ourselves which has never happened to us at other dealerships. It gave my husband and I the opportunity to di We took the vehicle for a test drive by ourselves which has never happened to us at other dealerships. It gave my husband and I the opportunity to discuss the vehicle in private. Jules was very easygoing and never once applied pressure on us to make a decision. Every step of the finance process was explained clearly by Charlie. He laid out our options and explained in detail the different plans available. Buying a vehicle from Bill Dodge has been an enjoyable experience. We will definitely go back. More

A friend brought me to the dealership because I needed a car and she had had a good experience with them. Tony and Richie were wonderful to work with. They didn't pressure me and I was able to get the car car and she had had a good experience with them. Tony and Richie were wonderful to work with. They didn't pressure me and I was able to get the car I wanted at a price I wanted in a very short time. I will definitely go to them again in the future when the need arises. More

Iwas shopping for a used Buick Park Avenue. Make an inquiry to Brian Kelsea via the web after ascessing dealer web site Brian responed promptly--no pressure to buy. I continued tosearch web for a vehic inquiry to Brian Kelsea via the web after ascessing dealer web site Brian responed promptly--no pressure to buy. I continued tosearch web for a vehicle as dealership was 250 miles south of my home. Brian got back to me in a timely manner. Quality of work. I requested a Sat. radio be installed on the vehicle--it was accomplished in a highly professional workmanship. Friendliness--Brian was friendly but at times seemed frustrated with my questions-he suggested my expectations were high for the vehicle. Overall experience was good--vehicle was professionally detailed the inventory of used vehicles was good had i wished to look at another vehicle. Price--the vehicle was on the web for $9,965. onThurs.10/l. the vehicle was lised for $8866. when i called Brian he was not aware of the price change said we would re work the deal i told him the trade in figure of $800. was way out of line. - for '01 Taurus 70k in excellent condition no reconditioning needed. Brian called back with the new price on the web figured in i asked about trade in of $800. he said he could'nt do anything about it, but the trade would be looked at again when i came down the next day. the next day we went down to the dealership to see the Park AV. I asked several when the trade would be looked at finallythe used car mgr. came ouut to the Taurus, he did'nt want to drive the trade or even start the engine--I reviewed to him the numerous new parts on vehicle the the $800. Brian had quoted me. he had no reaction. Finally the paperwork was brought to me to sign i again asked about the trade--the finance man said nothing could be done. At that point i had to decide whether to take the deal--the Buick which i liked or walk. I was tired after a 5 hr. drive, assisting my wheelchair bound partner. Would I recommend the dealership? probably--with the advice watch closely the pricing of any vehicle you buy. Chris Pierce. More

I have purchased several vehicles from Bill Dodge and have always been satisfied with the sale, After sale Follow-up and any Service required. Yesterday, September 30, 2009, I reccomended this dealer have always been satisfied with the sale, After sale Follow-up and any Service required. Yesterday, September 30, 2009, I reccomended this dealer to my parents and took them over to look at some new cars. I have great faith and respect for Andrea Ribero, and we met her as she took us through several different cars and ended up eventually selling my parents a new Cadillac! Adrea was given excellent support by the sales manager Jeff Campbell, who I had has the pleasure of dealing with for over 15 years as he climbed through the ranks of sales and sales management. Together, they worked diligently as team to facilitate this sale. My parents who are elderly, never felt like their issues and concenrns we not important to Jeff and Andrea and they made the car buying experience a pleasure. My dad, who for his entire life has adhored the new car buying experience, walked away from the Bill Dodge dealership with a whole new attitude and high level of satisfaction. Thanks to all involved, we appreciate it. More

Friendly, helpful, organized which made the purchase of my new truck easy and fun. thanks for a pleasant experience and a good deal. Truck was ready for delivery and demonstration of all options was very g my new truck easy and fun. thanks for a pleasant experience and a good deal. Truck was ready for delivery and demonstration of all options was very good. Buying a BMW from your store should be as easy as buying a truck. More