Bill Dodge Buick GMC

Attentive to our needs Answered all of our questions Attentive to our needs Answered all of our questions Took the time to review different vehicles in which we showed an interest Very knowledgable ab Attentive to our needs Answered all of our questions Took the time to review different vehicles in which we showed an interest Very knowledgable about Hyundai products Made the car buying experience fun and easy More

The staff I dealt with at BD Kia were very helpful and comfortable to work with. I didn't feel like I was at a car dealership as much as a store I have been going to for years. I have never been to this d comfortable to work with. I didn't feel like I was at a car dealership as much as a store I have been going to for years. I have never been to this dealership, but will return and recommend it to others. I was in and out in a short time. In addition to Todd and Damian, there was another woman (who I can’t remember her name) working with them who was equally as helpful. More

Selecting the vehicle was very easy. We told the Salesperson what we wanted and he found it quickly. All personnel were friendly and cordial.Gary Cheney was very personable and efficient. This is th Salesperson what we wanted and he found it quickly. All personnel were friendly and cordial.Gary Cheney was very personable and efficient. This is the secound vehicle we have bought through him and I will look to him for our next vehicle. The only thing I didn't really care for is the amount of paperwork required. The interest rate of 1.9% should have been requested from the banks and most of the paperwork should have been ready before we arrived. All in all we were very pleased with the whloe experience. More

I was taking a look at the Hyundai Accent and Seth saw me and came out to talk to me. Before he said anything I made it a point to tell him that the only way I would be purchasing is if he could make me a de and came out to talk to me. Before he said anything I made it a point to tell him that the only way I would be purchasing is if he could make me a deal on the terms I had available to me. I told him I was looking for a payment under $200 a month, no money down just my 10 year old Pontiac as a trade, 15,000 miles a year allowance if it was a lease due to my job and no long-term loans due to the uncertainty in the economy. I made it clear that this is what I had to work with and if a deal could not be made on those terms, I could not sign anything. He assured me that he could get me into a good lease or sell me a late model and either would surely fit me in the terms I requested. I met Stu, and rehashed the story with him that I told Seth and they both had me assured they could get me into a car within my terms. When Stu came back the offer was three years between $230-$250. I reminded them that I had been quite clear about my terms. Stu and Seth talked it over and said that they could still make the numbers work, and Stu asked Seth to have me test drive an accent while he did some more calculations. Seth asked for $200 for the first month payment, and reminded him that I could not swing that, and I wanted to wait until I saw what the sales manager came back with. After being convinced that I had to do this, I gave him my credit card and we took the test drive. When I got back from the test drive I was alone waiting to hear from Seth. He came back and told me I had a new car. I was a bit confused as I had not agreed to anything at that point, because I needed to make sure they honored the terms I had laid out. When I went in to see the finance manager, the first thing I was assailed with was a multitude of add on's I was strongly urged to take so I would not have to pay in any additional monies because of scratches, bird xxxxxxxxx, dents, dings, and bald tires. All of the programs were thrown at me and in frustration I asked about the other packages the car was supposed to have and other programs Seth had had me read while I was waiting. I was totally overwhelmed and then I noticed that paperwork I was signing did not have my name correct. I brought this to the finance managers attention, and he proceeded to change some of the remaining paperwork. The rest of the paperwork I was asked to sign with minimal description of what I was signing. When I left his office, I was told Seth would help me with the insurance company, and yet in the middle of trying to get insurance, he went off to talk to his manager. I tried to keep a cool head, but somewhere among the hand-off from one person to another, I just became totally lost. I told Seth this before I left, that I was not at all happy with what had happened. It fell on deaf ears. Later that night I got a call from the finance manager saying I had to sign some more paperwork, when he showed up at my work on Thursday, I finally found it, it was my lease I was resigning, but not for 15,000 miles like I had agreed to and signed on when I took delivery, but 12,000 miles a year. The car did not seem to behave like the one I test drove, and the all season tires that they said worked fine in snow, even though I said they would not, were useless when we had snow this past weekend. I requested they contact me in writing, so I could have something in writing, and none of the parties would honor that request. ***********************************UPDATE******************************************** Shortly after posting my review online, the sales manager Nick called my home. I was still at work so I was unable to respond until the following day. Nick was genuine and sincere in dealing with me and listening to the issues that I had. He addressed my complaints and made right a couple of the issues that I had written about and explained the others to me, and told me that he wanted to make sure that I was happy with my transaction and that he wanted me to continue to be a customer. While my experience with Bill Dodge was not what I had hoped it would be, and I am not completely satisfied with the outcome, I will say this. Seth and Stu were pleasant, friendly, and amiable and Nick was a consummate professional. He was polite and wanted to make right the things that went wrong during the transaction. I think it says a lot about a company who owns up to an issue as Nick did. He was prompt in addressing my concerns, he was understanding and patient with my situation and frustration, and his actions and the manner in which he responded showed a sincere desire in repairing a relationship and working to grow that into the future. I plan on giving Bill Dodge of Brunswick the chance to reaffirm that commitment and go from there. More

I can't say enough to describe the happy and upgeat saleman from whom I puchased my Serento, the very first new car I've been lucky enough to have. He was thorough, patient, and I was pleased with his saleman from whom I puchased my Serento, the very first new car I've been lucky enough to have. He was thorough, patient, and I was pleased with his manner and considerations. I've a long way to go to truly feel calm about all the options, etc. because it is so advanced with the side bags, the appearance and big lights to stand out in any parking lot, and highway. I'm truly pleased with it, and feel the salesman did a great job. Thank you for this opportunity to express how nice he was, and I hope that feeling will continue in future contacts and I'll tell anyone that is intersted who to ask for. Signed, Mildred Jackson More

After getting the run around at two other dealerships, Bill Dodge was recommended to me by a friend, who has purchased two vehicles there. I found my experience at Bill Dodge to be exceptional and more Bill Dodge was recommended to me by a friend, who has purchased two vehicles there. I found my experience at Bill Dodge to be exceptional and more than satisfactory. I too would recommend Bill Dodge to anyone looking for a honest deal, with no smoke and mirrors. I found the entire staff to friendly and accomodating. My salesperson Al Richardson Jr. went above and beyond with his customer service,knowledge and personable nature and I feel got me the best deal possible.Thank you to all at Bill Dodge.Your new friend Steven J LaPierre More

We had appropriate amount of presale contact creative We had appropriate amount of presale contact creative solutions friendly and flexible service helpful training on truck features great post sale We had appropriate amount of presale contact creative solutions friendly and flexible service helpful training on truck features great post sale follow - up I am very satsifiued with my vehicle and the service I received More

This was my tthird purchase of a new car at Bill Dodge. This was my tthird purchase of a new car at Bill Dodge. The Service is great and my sales person Thaddues went the extra mile. This was my tthird purchase of a new car at Bill Dodge. The Service is great and my sales person Thaddues went the extra mile. More

We had a very positive experience. Gary was extremely helpful, answered all of our questions ... and was not 'pushy'. We had a very negative experience at a dealership in Saco --- so negative that we wo helpful, answered all of our questions ... and was not 'pushy'. We had a very negative experience at a dealership in Saco --- so negative that we would never think of buying a car from them. We would definitely return to Bill Dodge and Gary to make future purchase. More

Every aspect of this experience was pleasant. The folks were courteous, professional and very helpful every step of the way. Tony allowed us plenty of time to look the car over before approching us, then h were courteous, professional and very helpful every step of the way. Tony allowed us plenty of time to look the car over before approching us, then hung out and chatted about it with absolutely no pressure before offering us the keys for a test drive. When we returned to discuss options for purchasing the car, Tony was again very helpful. Damien had us approved for financing within 38 seconds, at a competitive rate and with a package that included absolutely everything. Damien even reworked the numbers so we could have the extra services we wanted at a price we could live with. Both Tony and Damien stayed two hours past their usual closing time to accomodate us. When the time comes to purchase another car this will be the first place we stop. In the meantime we will not hesitate to send any friends or family looking for a car to Bill Dodge Buick-Pontiac-Cadillac- GMC. More