Bill Dickason Chevrolet Buick - Service Center

Doyle Dougan consistently provides quality service on my Chevrolet truck and Buick LaCrosse at a fair price. He gets our vehicles in and out in a timely manner and always treats me fairly. I strongly reco Chevrolet truck and Buick LaCrosse at a fair price. He gets our vehicles in and out in a timely manner and always treats me fairly. I strongly recommend McKaig Chevrolet in Gladewater for sales and service. More

For 20 + years that I have used this dealership I have always received excellent service. Regardless of what I need, they are always friendly, welcoming and attentive and provide excellent service at a f always received excellent service. Regardless of what I need, they are always friendly, welcoming and attentive and provide excellent service at a fair price. I always recommend this dealership to all my friends and associates. More

I called Monday afternoon to the service department at McKaig and Kent took my call.I asked him if they could get to my 2001 Suburban the next day,that my inspection sticker was out and it was time for th McKaig and Kent took my call.I asked him if they could get to my 2001 Suburban the next day,that my inspection sticker was out and it was time for the oil to be changed,Kent asked if 8:00 would be ok,I said that would be great.Doyle greeted me when I showed up for my appointment and I went to the very comfortable waiting area to wait,which was less than an hour.McKaig has done all the service work on my Suburban.All I have to do is to keep up when I need the oil changed and Doyle lets me know if there is any other maintenance that needs to be done to keep my Suburban in tip top shape.I plan to continue having McKaig to do all my service work and when its time for me to purchase another vehicle it will be with McKaig.I am very pleased with the service department and the sales and the dealership at McKaig,everyone that I've dealt with has been an pleasant experience.I highly recommend McKaig if you are looking to buy a vehicle or to have the vehicle you already have to be serviced. More

We always rely on McKaig for our purchases or service. We always leave pleased and very satisfied in all areas. It's so nice to have such a reliable car service and dealership in our hometown. However, if we always leave pleased and very satisfied in all areas. It's so nice to have such a reliable car service and dealership in our hometown. However, if we did move our loyalty would remain to this fine establishment. More

Very friendly service. Whether I'm dealing with parts, service or the front desk, I'm always treated courteously. I've always been happy with the products as well. Everybody I've dealt with gives service or the front desk, I'm always treated courteously. I've always been happy with the products as well. Everybody I've dealt with gives me honest advice. I'm never recommended for service I don't need. More

i have given the above ratings because mckaig is ALWAYS helpful with anything that i need. whether i'm getting my vehicle serviced at the dealership of just have a question over the phone. i'm always tre helpful with anything that i need. whether i'm getting my vehicle serviced at the dealership of just have a question over the phone. i'm always treated with the utmost respect. i've purchased 4 vehicles at mckaig and will continue to in the future. More

Doyle is an excellent Service Manager. I feel like Kent, Laura and Doyle are being fair. It is great to go to dealership for service knowing you won't be ripped off. Also, Doyle is very good about helping Laura and Doyle are being fair. It is great to go to dealership for service knowing you won't be ripped off. Also, Doyle is very good about helping me manage my time. If a repair will take longer than 30 minutes, he lets me know up front so I can get a family member or friend to come and pick me up. It is a plus that McKaig has now added free WiFi. I can check e-mails with my netbook while I wait for my service job to be done. More

I purchased my first Tahoe in 2001, it is still running and has over 200K miles. My daugher purchased a Trailblazer in 2005, and I purchased my second Tahoe in 2008, my son-in-law purchased a truck in 200 and has over 200K miles. My daugher purchased a Trailblazer in 2005, and I purchased my second Tahoe in 2008, my son-in-law purchased a truck in 2008. WE LOVE McKaig, everyone is soooo helpful and friendly. Phillip has been our salesman, Kent is wonderful to deal with and Doyle in service knows his stuff. I have never asked Doyle a service question that he has not known the answer to. I recommend them to anyone interested in purchasing a vehicle. I would not purchase a Chevrolet from anyone else. More

McKaig Chevrolet did an outstanding job in every way possible regarding their service and expertise in helping me get back on the road. My family and I owe a great deal to this Dealership and personally possible regarding their service and expertise in helping me get back on the road. My family and I owe a great deal to this Dealership and personally to Kent for his help. We were stranded on the highway in my 2009 Chevrolet 2500. They made arrangements to have my truck towed to their dealership and sytematically figured out the problem. In the mean time, they gave us use of one of their vehicles to drive for the weekend. Our vacation turned out wonderful instead of it cut short due to vehicle problems. Thanks again. More

Over the weekend while at our lake house our dash message came up "battery not charging." It was 8:00 on Friday night and we were about 30 mins from the house. My husband and 3 kids! Rathe than stop for dinn came up "battery not charging." It was 8:00 on Friday night and we were about 30 mins from the house. My husband and 3 kids! Rathe than stop for dinner and turn the car off we went to the house. We got to the house and contacted Onstar. They suggested that the car needed to be towed to the nearest dealership. The next morning we contacted our service rep at our dealership in Plano. He thought it was either the battery or alternator. Upon calling Onstar again they were going to tow us to McKaig as the nearest dealership that was open on Saturday. The problem was they were listed as open only until 1pm. It was already 11:15. My husband called McKaig and was lucky enough to speak to Kent Abernathy in service. After explaining that we were waiting on a tow and hoping he could work on us even if we weren't sure we'd be there by 1pm, Kent saved the day! He offered to send one of his mechanics TO US!! He sent Brian with a battery AND alternator, and then offered if he couldn't get it fixed, they would tow for us, and Scott could ride with Brian - Kent would set Scott up in a car and we could figure it out from there!!! Brian was there promptly and quickly discovered it was the alternator! As my girls said "Kent's our Hero"!! By thinking outside the box and caring about our situation, he was able to limit the time we had to deal with this while we were supposed to be enjoying a weekend at the lake with our family! Kent, with the help of Brian, went above and beyond in this situation for sure!! We have told everyone about our amazing experience at the lake. "You'll never guess what happened....." HUGE thanks to Kent for going the extra mile and putting customer service and needs at the top of the priority list for a service customer. Our Suburban is a 2003.....when we are ready to buy we will definately be calling McKaig!! Many thanks to Kent and Brian for a job well done and saving the weekend at the lake with Daddy! Sheri Burnecke More