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Bill Dickason Chevrolet Buick - Service Center

Gladewater, TX

4.6
656 Reviews

656 Reviews of Bill Dickason Chevrolet Buick - Service Center

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June 01, 2015

Shortage in headlight Front left headlight was and also had a shortage and the problem was fixed. Everyone was friendly. Shannon and Aaron was very outstanding. Great cu More

by family4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Abernathy, Shannon Wheeler
May 30, 2015

Awesome service! The guys at McKaig Chevrolet got me in and out faster than you ever imagine, they even pulled my car in out of the rain so I wouldn't get wet. I think More

by Hoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Abernathy, Shannon Wheeler
May 30, 2015

Unparalleled Service McKaig is the go-to dealership whether one is looking to buy, trade, in need of service or seeking parts and accessories. The dealership's strive to More

by Cheyenne_M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doyle Dougan, Aaron Abernathy, Shannon Wheeler
May 29, 2015

Great experience! Stopped in without appt. for problem with truck. Shannon and his team were awesome in working me into their busy schedule. The problem was identifie More

by rs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Wheeler
May 29, 2015 -

Bill Dickason Chevrolet Buick responded

Thanks so much for taking the time to leave us such a nice review! So glad to hear you were able to get your truck into the shop & fixed in a timely manner! We aim to treat all our guests as we would treat guests in our home, & it sounds like that's exactly what Shannon did for you! Don't hesitate to come back with any other vehicle concerns! Your East Texas Service Department FOR The People, Kent & Mark Abernathy

May 29, 2015

Awesome I went into Mckaigs for an oil change on my 2011 vehicle and left there in a 2015 Malibu. It was so unexpected and exciting. The environment is so wel More

by Tarnikito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabrina Preiss, Brian Pilcher
May 29, 2015 -

Bill Dickason Chevrolet Buick responded

Wow! Thanks for taking the time to leave us such a kind review! We appreciate your continued patronage to our dealership! What an exciting experience to be able to leave in a nicer, newer Chevrolet Malibu! We appreciate your business! Your East Texas Dealer FOR The People, Kent & Mark Abernathy

May 27, 2015

Great! McKaig Chevrolet is by far the best dealership I have ever dealt with! Always have the best customer service and everyone always has a smile on their More

by corey08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doyle Dougan, Aaron Abernathy, Shannon Wheeler
May 28, 2015 -

Bill Dickason Chevrolet Buick responded

Thank you for taking the time to leave us that kind review! We strive to go above & beyond for our guests and really give them the full "McKaig Experience"! Glad to hear feedback that we are doing what we aim to do! Your East Texas Dealer FOR The People, Kent & Mark Abernathy

May 27, 2015

Replacing reverse lever Called Shannon in the service dept at McKaig Chevrolet with a problem with reverse. I was informed that they have 2 world class Corvette mechanics, wh More

by Biker1059
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Wheeler
May 28, 2015 -

Bill Dickason Chevrolet Buick responded

Thank you so much for sharing this kind review with us! Shannon was right, we do in fact have two World-Class Corvette Mechanics in our shop! Beyond that, all of our service technicians are specifically certified to work on Chevrolet & Buick vehicles! We are very glad that we were able to get your prized Corvette up and running again! Your East Texas Service Department FOR The People, Kent & Mark Abernathy

May 21, 2015

Mckaig Service The service was great and it was quick and easy. The people were great and we're ready to help. More

by Ethanator3000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Abernathy
May 21, 2015

Always a good experience Aaron is always very helpful any time we need our vehicle serviced. He always offers us a ride until my car is ready. I also never feel like he trie More

by Bellchel8478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Abernathy
May 12, 2015

Great service Aaron I bought my car at Mckaig because of Wes Swan , Justin Watkins and Floyd Rucks . They have all since left . I have the maintenance agreement with Mcka More

by Mackey123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Abernathy
May 15, 2015 -

Bill Dickason Chevrolet Buick responded

Thank you for your business and review! We appreciate your review as it both 1) shows we are not perfect and that 2) we will work on making things right! We have had some VoiceMail issues we are working to correct and apologize - as you are not alone! We also want everyone to know they can always reach out to Susie, Laura, Aaron and us directly if you ever feel like we are not being responsive to your needs and requests. We WILL work through it and get you a response as we have a great team that truly cares about authentically helping our guests! Great Job Aaron in owning and taking care of the issue! That is what great employees, and teams, do! They pick each other up and help to make us a true Dealer "FOR The People" even when we sometimes stub our toe. Thank you for letting us know and Thank You Aaron for coming to the rescue! This is exactly what we teach in our weekly "Culture Training" and how we are different from most dealers. We will respond & work to get better ...... and even use this in future training sessions as a case study! We appreciate you! Sincerely, Kent and Mark Abernathy, Brothers of Savings & Dealers FOR The People

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