Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Bill Dickason Chevrolet Buick - Service Center
Gladewater, TX
665 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
665 Reviews of Bill Dickason Chevrolet Buick - Service Center
Sort by
February 18, 2019
Awesome!! Fast, convenient, friendly, and just awesome!! They understand that my family needed our car back asap with our busy schedules and did everything in t Fast, convenient, friendly, and just awesome!! They understand that my family needed our car back asap with our busy schedules and did everything in thier power to make my life easier!! Thank you!! More
by Hfamily420
Employees Worked With
Mariela Hernandez
December 17, 2018
Customer Service As always my visits to see My favorite Dealership of wonderful ASSOCIATES. Everyone you meet at McKaig are so very kind. Mariela Hernandez was the fir As always my visits to see My favorite Dealership of wonderful ASSOCIATES. Everyone you meet at McKaig are so very kind. Mariela Hernandez was the first and last person to see and speak to on this last visit. I believe her to be a very kind and courteous young lady, who is an asset to MCKAIG service department. More
by DSpin65
Employees Worked With
Mariela Hernandez
October 04, 2018
Great job! Mariela was very friendly and got us checked in quickly. Our technician Tyler fixed the issues we were having with connectivity to the handsfree featu Mariela was very friendly and got us checked in quickly. Our technician Tyler fixed the issues we were having with connectivity to the handsfree feature. He also completed a 27 point inspection on our vehicle. Thank both for your help! More
by Khew873
Employees Worked With
Tyler Hewitt, Mariela Hernandez
October 03, 2018
Simple oil change and tire rotation The oil change and tire rotation were done quickly. Also needed a new cabin filter and engine air filter. Here comes one of two reasons that I didn' The oil change and tire rotation were done quickly. Also needed a new cabin filter and engine air filter. Here comes one of two reasons that I didn't give them a 4 star review. Labor charges for the filter(s). They had already taken the filters out to show me they needed to be changed. So why do they need, other than greed, to charge $20 labor to drop it in and put the glove compartment back on?? I bypassed doing the engine air filter at the dealership. I can do that myself, and already have, with a non GM filter at a much better price. The 2nd issue that cost them the final star is the shop supply charge. I know most dealerships do this, but it pisses me off to see something done at higher than the advertised or quoted price just because they need to gouge the consumer that little bit more. I have chatted with them before about this. More
by boilers78
Employees Worked With
Jason Smith
September 27, 2018
Rating of McKraig The people were friendly. On the spot to take care of me the minute I can into the department. The service was completed quickly. They made sure I was The people were friendly. On the spot to take care of me the minute I can into the department. The service was completed quickly. They made sure I was taken care of in the waiting room. More
by Lawrence
Employees Worked With
Mariela Hernandez
September 27, 2018
Honest face to face exceptional customer service! Once you step onto the property your need(s) become the number one priority of Mckaig Chevrolet. All the employees have your best interest at hand, ev Once you step onto the property your need(s) become the number one priority of Mckaig Chevrolet. All the employees have your best interest at hand, even if they are not the one waiting on you. Their prices are very reasonable and every employee that I encountered had impeccable manners and work ethic. Their turn around time was great for getting parts ordered and installed. They did a great job. If we need a new vehicle in the future, this is the place we will be doing business with. More
by velva.mccann
Employees Worked With
Kent Abernathy, Mariela Hernandez
September 25, 2018
Awesome Group/Crew Showed up earlier than my appointment and immediatly got me in. Mariela always has a smile on her that just makes you smile back. Always pleasant Showed up earlier than my appointment and immediatly got me in. Mariela always has a smile on her that just makes you smile back. Always pleasant More
by Preuninger 37
Employees Worked With
Mariela Hernandez
September 22, 2018
Quick and Helpful Service Thankful for Jason Smith and Vernon Hall for diagnosing and fixing my Chevy Sonic so quickly. And a shout out to Adrian Cortes for always checking on Thankful for Jason Smith and Vernon Hall for diagnosing and fixing my Chevy Sonic so quickly. And a shout out to Adrian Cortes for always checking on me and my car every time I come in too. I should have written a review when I first bought my car and thanked Jeriamy Schumacher as well! Very thankful for all the ways McKaig has helped me over the past few years. I would definitely recommend them to anyone! More
by Ms Sunshine
September 14, 2018
Service Review I just took my 17' Chevrolet 1500 HC in for a shudder while driving. Tyler in service listened to my description and asked great questions. We went fo I just took my 17' Chevrolet 1500 HC in for a shudder while driving. Tyler in service listened to my description and asked great questions. We went for a test drive so he could better diagnose the issue. I have now picked it up, and the shudder is gone. Mariela got me into a loaner unit and took care of all the paper work while they worked on my pu. When I came to pick it up, It was fully explained what they completed to resolve the issue and all my questions were answered. This was covered under warranty, but I felt well taken care of. Thank you for the great service! More
by Rockdog
Employees Worked With
Tyler Hewlitt, Mariela Hernandez
September 07, 2018
Catalytic Converter problem Mariela was very helpful. I explained to her that I had a service engine light come on during labor day weekend, so I checked it to see it was a catal Mariela was very helpful. I explained to her that I had a service engine light come on during labor day weekend, so I checked it to see it was a catalytic converter problem, and she assured me that they would explain the problem fully and check to see if it was a covered warranty problem, so glad she got back with me shortly after and notified me it was in fact covered and made sure she had a part there before we left it, once she knew for sure she had the part, she contacted me to bring it in and got it back to me by lunch just in time. I appreciate her honesty and working with me to make this as painless as possible, thank you for being there for us, definitely a much better service than before, if you need your car fixed, Mariela Hernandez is the one to talk to More
by Dtpman
Employees Worked With
Mariela Hernandez
