Bill Dickason Chevrolet Buick - Service Center
Gladewater, TX
664 Reviews of Bill Dickason Chevrolet Buick - Service Center
Mariela and overall customer service was excellent! I spoke with one technician, TJ maybe, who was very helpful. I had a couple hiccups after picking up my truck but Mariela and team were very responsi I spoke with one technician, TJ maybe, who was very helpful. I had a couple hiccups after picking up my truck but Mariela and team were very responsive and got me everything I needed. The only reason I gave 4 stars instead of 5 is because there was a 3% credit card fee added to my total. The service was already more than what I pay at another dealership, so the additional 3% was disappointing. They gave away free pies to customers, which I thought was a little odd, albeit nice, but I would rather have no credit card fee than a pie. More
I did not receive a satisfactory explanation of the repairs. I do not feel confident about the service necessity for the alternator. I would like to have received more details about the battery and a repairs. I do not feel confident about the service necessity for the alternator. I would like to have received more details about the battery and alternator damage from the service manager. More
So far all is working correctly. Had a left turn signal not working intermittently. Replacement came in the next day, appointment the first of the following week, 3 hours to install, Had a left turn signal not working intermittently. Replacement came in the next day, appointment the first of the following week, 3 hours to install, truck back clean as when went in. No funny parts or pieces broken or mis aligned. Tyler seems competent and easy to talk with. Still unable to get my android phone to connect with maps unless hardwired but Christina kindly came out and checked all and determined it must be my phone, her I phone connected immediately to the maps as it should. My blue tooth is connecting properly, just no map without cord plugged in. I appreciate her taking the time and phone knowledge. More
Great service and quick. Friendly staff. Called at 8a m got my car in your 10:30. With a smile on there face. Friendly staff. Called at 8a m got my car in your 10:30. With a smile on there face. More
We called to have warranty work done on our truck and Chris the service manager was very helpful. They fixed everything that was wrong and had the truck running like brand new. Thanks so much ! Chris the service manager was very helpful. They fixed everything that was wrong and had the truck running like brand new. Thanks so much ! More
Great customer service. New Owner same wonderful staff. Adrian is the best salesman. Great place. New Owner same wonderful staff. Adrian is the best salesman. Great place. More
I had a appointment and as soon as I arrived. I was pulled in and serviced. It didn't take long at all. There was good customer service with everyone. The ladies were awesome and there was plenty I was pulled in and serviced. It didn't take long at all. There was good customer service with everyone. The ladies were awesome and there was plenty of laughter. I really enjoy the welcoming when I show up there. More