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Bill Dickason Chevrolet Buick

Gladewater, TX

4.7
3,020 Reviews
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1110 E Broadway Ave

Gladewater, TX

75647

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Showing 3,020 reviews

December 01, 2011

This dealership was recommended by a friend and I am glad that I went to Gladewater. The folks at McKaig, Phillip Anderson and Kent Abernathy, were knowledgeable and able to find the vehicle that met all of More

by MikeJohnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Anderson and Kent Abernathy, Kent Abernathy
November 23, 2011

This is the second vehicle we have purchased from Phillip Anderson at Mckaig. However, this time first we went to the big city dealership in Tyler (Peltier), its a little closer to home. After getting fed More

by dhayes1234567891011121314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
philip anderson and josh johnston, Kent Abernathy
November 23, 2011

Although purchasing a new vehicle can be thought of as a painful process, McKaig does their absolute best to ensure that customer feels "at ease". I was a difficult sell; being as the vehicle I was looking More

by colt61408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Lambert, Rick Johnston, Josh Johnston
Nov 30, 2011 -

Bill Dickason Chevrolet Buick responded

Colt, Thank you for your business and kind review of McKaig, A Dealer FOR the People! Kent and his team work hard to help "make you happy" as we believe everyone deserves a nicer, newer car or truck! Thank you again and we hope you had a great Thanksgiving and wish you & yours a very Merry Christmas and Happy New Year in 2012! Wow, it's hard to believe it's the end of the year and McKaig is 80 Years old and about to begin our 81st year serving East Texas! We appreciate your business!

November 16, 2011

Really??? Are you kidding me?? This dealership is worse than any of the others!! They say they want to make you happy but in reality.....its all about making them money! They wouldn't even come done $400 t More

by skjenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JJ
Dec 04, 2011 -

Bill Dickason Chevrolet Buick responded

Hello Sherry, I am sincerely sorry you are still upset with McKaig as I thought we had made you happy and you were driving a nicer, newer (2008 Ford Focus) car. It hurts to read your review as we have never received this type of review before on DealerRater. My name is Mark Abernathy and I am a partner (along with my brother, Kent) and President of McKaig Chevrolet Buick, A Dealer For the People. Please call me personally at the Dealership (903-845-2132) or on my Cell Phone (903-736-0892) so I can understand why you are still unhappy with us. I must understnad the problem to be able to provide a solution. It was my understanding that both Rick Johnston, General Sales Manager and Kent Abernathy, Partner & Dealer, had contacted you and that you came back in and ended up buying that nicer, newer car ('08 Ford Focus)! We sincerely want to be different and serve you, the customer, by supplying "solutions" to your transportation needs. While we know we aren't perfect, we always try to find out what caused the problem so we can keep it from recurring! We truly want to be the best in East Texas! I look forward to hearing from you so we can be better in the future and hope you are enjoying your 2008 Ford Focus! Sincerely, Mark Abernathy, President PS Did Kent offer to "buy your dinner" and kiss your mother-in-law?

November 15, 2011

I went to buy my first car and they made it so easy there. I got a great car for a great price. It didn't take long to do all the paperwork either. I got exactly what I wanted too. It was a great exper More

by nattyster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Jones, Kent Abernathy
October 31, 2011

When I began my search for a new car, I knew I wanted to find a local "hometown" dealer with a sales rep I could sit down with face to face and feel comfortable that I was getting the best product for my mo More

by KymHarris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Lambert, Kent Abernathy, Kent Abernathy
October 05, 2011

Very nice service. Correspondence was great. Worked with us when no other would. Will definitely buy another car here. Thank You for working so hard to get us the car. More

by wickedraine
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andy Reynolds, Kent Abernathy
October 04, 2011

I HIGHLY recommend this dealer. They were honest and worked hard to find the exact car I wanted at the exact price I wanted. I was very pleased with my experience and look forward to working with them i More

by woodford33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike, Kent, Kent Abernathy
September 17, 2011

McKaig Chevolet has been a member of my "family" since I was a child so when I need a new car that's where I go. I needed a new car so, I stopped by and Phillip met me at the door and found More

by grannyb12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Anderson, Josh, and others, Kent Abernathy
Sep 17, 2011 -

Bill Dickason Chevrolet Buick responded

Thank you for your business and most kind review for McKaig, A Dealer For the People. Our goal is to "make you happy" and we sincerely appreciate hearing from those that are happy with their "McKaig Experience." please also let us know your thoughts & suggestions on how we can continue improving our customer service. Kent & Mark

September 09, 2011

Mr. Anderson was very helpful in getting the title on our car that we were trading in. He was not pushy at all. We were very pleased with our car selection, and would reccomend McKaig Chevrolet in the future More

by nelwynhaught
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Anderson, Kent Abernathy
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