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Bill Dickason Chevrolet Buick

Gladewater, TX

4.7
3,020 Reviews
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1110 E Broadway Ave

Gladewater, TX

75647

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Showing 3,020 reviews

May 31, 2013

Everyone at Mckaig Chevrolet Buick made my family feel like more than just customers, we felt like family. Upon entering the lot, we were immediately greeted by Mike and his smile-a good sign indeed. We t More

by rport2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kent Abernathy, Mark Abernathy
Jun 03, 2013 -

Bill Dickason Chevrolet Buick responded

Thank you for giving us the opportunity to serve & "help" - as you know we don't sell! Our Solution Specialists are non-commissioned so they work to "help" you! They don't care if you want a New or Used or expensive or not so expensive - they just want to listen to your wants, needs & desires and help find a solution. We also want you to feel like a guest while we help you drive that nicer, newer car, truck or SUV (Buick Enclave), and it sounds like we did. Thank you for your business and for helping spread the word about McKaig, A Dealer FOR The People! We are thrilled that we made you happy and hope to see you and/or your family and friends again soon. Sincerely, Kent Abernathy & Mark Abernathy and all of our trusted advisers at McKaig

May 28, 2013

This is the second vehicle we bought from Mike. The first experience was great and that made me want to come back. Easy to deal with, upfront on everything and he searched all over until he found the truck I More

by bevo69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 03, 2013 -

Bill Dickason Chevrolet Buick responded

We appreciate your business and kind reviews. It makes our entire team feel special when our guests take the time to write a nice review and we appreciate it. Thank you for the opportunity to earn your business and we will continue striving to improve our McKaig Experience. We look forward to seeing you & yours again soon. Sincerely, Kent Abernathy & Mark Abernathy

May 28, 2013

I thoroughly enjoyed my experience at McKaig! Mike Lambert made extra certain he got us in the vehicle we wanted, even though at some points it looked like it wouldnt happen! Everyone worked very hard More

by cdryer13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeriamy Schumacher
Jun 03, 2013 -

Bill Dickason Chevrolet Buick responded

We appreciate the opportunity to earn your business and very kind review. We are glad you think we live up to being the "East Texas Dealer FOR The People" as our staff works very hard to deserve the confidence of East Texas. They all strive hard to be trusted advisers and we appreciate you taking the time to let them know they made you happy! Thank you again & we are glad you enjoyed the "McKaig Experience" and look forward to serving you again in the future. Sincerely, Kent Abernathy & Mark Abernathy

May 21, 2013

I had such a great experience from talking to Sabrina on the phone to Mike meeting me at the door when I arrived, it was like going to an old friends house. The truck I saw on the internet was waiting on More

by sevenplus1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sabrina Preiss
May 22, 2013 -

Bill Dickason Chevrolet Buick responded

Thank you for the opportunity to serve and help you as well as for the very kind review. We appreciate you taking the time to let us know you were happy with your "McKaig Experience" as our staff works very hard to treat folks like guests and to help them! Thank you and we look forward to serving you and/or your friends and family again soon! Sincerely, Kent Abernathy & Mark Abernathy

May 17, 2013

I had been to another dealership the day before I visited McKaig, and the experience was so horrible that I considered giving up on purchasing a new car. Faye contacted me the next day and assured me that th More

by Annataylorrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 17, 2013 -

Bill Dickason Chevrolet Buick responded

WOW! Thank you very much for your business and your very kind review is why our staff works so hard to "help" folks. We truly want to change the car buying experience as we know most of us don't like being Sold. We like someone to HELP us decide what we want or need to Buy. We want a "trusted advisor" to help us thru the process so we don't make a mistake. We work hard to be that Trusted Advisor in East Texas! Your review will absolutely thrill our team and we sincerely thank you for taking the time to write this review about your "McKaig Experience." Sincerely, Kent Abernathy & Mark Abernathy PS We do Not have commissioned salesmen at McKaig. We only hire non-commissioned "Solution Specialists at McKaig so they don't have a vested interest in Selling you something. We want them to listen to YOUR wants, needs and desires so they will focus on Helping You! It doesn't make them any difference whether they help you Buy a $5,000- $10,000 car or a $50,000 car! Thank you again for your business and we hope to see you and your friends and family back again soon!

April 30, 2013

The customer service was great!!!! They got us the best deal ever!!!! Really worked with us!!! I love my dodge nitro always what i wanted and they helped us get it More

by Camp2013
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Pilcher
May 17, 2013 -

Bill Dickason Chevrolet Buick responded

Thank you for your business and review! We know most would not ask, but we would sincerely like to know why you rated us a 3 star on Quality of work so we know what to Improve. Your comments, thoughts and suggestions are greatly appreciated as we know we aren't perfect; however, our staff truly wants to make sure ALL are completely satisfied and we obviously didn't take care of something. Thank you again for your business and good review and, in the spirit of constructive criticism, we would appreciate you telling us what we should/could have done to get a 4+ star rating on Quality of work? Thank you again and we appreciate your taking the time to let us know so we can continuously improve our "McKAIG Experience" for you and others. Sincerely, Kent Abernathy (Partner & Dealer) & Mark Abernathy (Partner & President) Cell Phone is 903-738-0865 cell Phone is 903-736-0892

April 18, 2013

When I went into the dealership, I was immediately asked if I needed help. A sales specials was brought to me without wait. Mike asked a few questions and was able to easily help me find what I needed as we More

by mrkrittertx2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kent Abernathy, Sabrina Preiss
Apr 18, 2013 -

Bill Dickason Chevrolet Buick responded

Thank you, Ricky! We appreciate your business and the great review as that is one way you help our staff as your review may help others decide to try the "McKaig Experience." They work hard to treat everyone as a "guest" while they work to help them drive that nicer, newer car they want or need. Your review is a Great Thank You to each of them and we appreciate it!

April 18, 2013

I would recommend this dealership if you are considering purchasing a New or Used vehicle. We purchased a New Tahoe and I could not ask for anything more than the quality of service we received. From the More

by Gpetree99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sabrina Preiss
Apr 18, 2013 -

Bill Dickason Chevrolet Buick responded

Thank you for your business and very kind Thank You note (review). These reviews mean a lot to our staff as they work hard to treat everyone as a guest while working to find them that nicer, newer car or truck or Chevy Tahoe! They know who they are that helped you and will appreciate your review; however, each and every employee sees themselves as a Trusted Advisor to our guests and they ALL love these reviews! Thank you again for the opportunity to service you and for the very nice review. We know most people hate to take the time to write these and really appreciate when they take the time to let us know they were happy with their McKaig Experience!

April 17, 2013

I have done business at McKaig since 1978 and have bought several new and late model used cars and trucks, mostly from Mike Lambert. He is a quality salesman. Aslo, Floyd Rucks was very through in completi More

by billtucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 18, 2013 -

Bill Dickason Chevrolet Buick responded

Thank you for your business and the kudos to Mike & Floyd! The only correction we would make is that Mike is not a car salesman in the normal sense of the word. We don't have commissioned salesmen at McKaig, we have non-commissioned "Solution Specialists" that will truly listen to our guests and provide the experience you desire! He is quality, as is Floyd and we appreciate your spreading the word about them and the McKaig Experience!

April 16, 2013

I have dealt with this dealership for over twenty years, and in that time they have continuously gone above and beyond what you would expect from any business. More

by ramckinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 18, 2013 -

Bill Dickason Chevrolet Buick responded

Thank you for your business and loyalty thru the years! We appreciate it as you are the reason we are here! We are always happy when we make our guests happy!

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