Bill Dickason Chevrolet Buick

Excellent McKaig was the first place I went to to buy my first car. I chose to come here after hearing an employee rave about how friendly and helpful they were McKaig was the first place I went to to buy my first car. I chose to come here after hearing an employee rave about how friendly and helpful they were in helping her find a car that would fit her budget. It was everything she told me it would be and more! Brittany was extremely helpful and did everything she could to find the right car within my budget. I've already recommended this place to all my friends and family, it's more than worth the 45 minute drive there to me. Never did I think buying a car would be so pleasant but McKaig and Brittany have shown me it can be! More

Great no pressure sales This was both the first and last dealership I visited in my search for a vehicle. First because they had the best price on the vehicle I wanted check This was both the first and last dealership I visited in my search for a vehicle. First because they had the best price on the vehicle I wanted check out. Last because the first visit went so well. In between I visited other dealerships in Tyler, but each one either did not have the vehicles I wanted to check or because the sales representatives were so high pressure that I left as quickly as possible. In the end I came back to McKaig to look at the first vehicle. I called and spoke again to Jason and arranged to come back later that evening. Life happens and I ran late. He stayed to meet me at 10 minutes to closing. I was able to test drive and really go over the vehicle again. I did decide I wanted the vehicle. We started the (usually) long process of haggling. Instead of it being a long back and forth, it was quick and easy. Then he and two other employees stayed until the deal was done. It was almost 10 pm before we finished and none of them complained. After the sale, I realized the the oil needed changing. I brought up to their attention and they changed it. It has been the easiest vehicle purchase I have ever made. Jason has followed up with me, but not intrusively. Anyone in the market for a new or new to you vehicle, McKaig is the place to buy. More

No ethics We were searching for a new vehicle and we went through the Team National Dealer Mall to find a Dealership. We made an appointment two days prior with We were searching for a new vehicle and we went through the Team National Dealer Mall to find a Dealership. We made an appointment two days prior with the correct contact for buying through Team National and when we got there they gave us a different salesman but that he knew the process for the TN deal. Our experience with McKaig in Gladewater, TX started out great and we thought we were taken care of till a week later. McKaig called and told us to bring the car back because the deal was not final and that the contract was not valid. They informed us that WE had to call GMC Financial to finalize the contract and that they weren’t going to pay off the trade-in. (motorcycle) At this time we were informed that NO we didn’t get the Team National discount or the Veteran discount. We were told that we received the 20% discount that everyone receives walking through their door. When we signed the papers at the dealership we were told we were getting the TN, the Vet, and the 20% discount. When we received the call from McKaig we were told NO we were not given the TN or the Vet discount because McKaig doesn’t do all three it is what McKaig chooses in the end. The next day we were on the way to take the car back and retrieve our motorcycle (the trade-in) only to be informed that they didn’t know where our bike was and that the owner refused to speak with us. My husband did continue to the dealership and a salesman came out to Donny and informed him that the Dealership would try and locate the motorcycle and make this right. From this point forward NO ONE at McKaig would take our calls or return messages and at this time Harley Davidson was still asking where the payoff of the bike was!!! We have informed the BBB of their ethics problem and also have starting working with an attorney on this matter. We will be informing the very large membership of Team National not to waste their time with McKaig Chevrolet Buick! More

Robin is the bomb! Robin has been so helpful! She is energetic, knowledgeable and goes over and beyond! When I couldn't make it to dealership, she brought car TO ME in G Robin has been so helpful! She is energetic, knowledgeable and goes over and beyond! When I couldn't make it to dealership, she brought car TO ME in Gilmer! Also she delivered my new car to my house! More

Awesome Adrian cores went above and beyond to get me financed and into a new car. He even hand washed the car before I left dealership. Best experience buying Adrian cores went above and beyond to get me financed and into a new car. He even hand washed the car before I left dealership. Best experience buying a car I've ever had. Very friendly. More

Great Experience Robin was great. Jeremy was great. Adrian was great. Sabrina was great. Very good down to earth people who made me feel welcome and did a great job. Robin was great. Jeremy was great. Adrian was great. Sabrina was great. Very good down to earth people who made me feel welcome and did a great job. More

Volt Experience Our whole experience buying our new Chevy Volt was wonderful. Mike Lambert was extremely helpful and friendly. Sabrina was great also. Even your re Our whole experience buying our new Chevy Volt was wonderful. Mike Lambert was extremely helpful and friendly. Sabrina was great also. Even your receptionist that answered the phone gave us a good first impression of your dealershjip. More

Very Friendly Adrian Cortes was the nice gentlemen that help me when I went to look at a used suburban. He was very nice and told me everything I wanted to know abo Adrian Cortes was the nice gentlemen that help me when I went to look at a used suburban. He was very nice and told me everything I wanted to know about the truck while I was test driving it. When we returned to the dealership, I ask him what kind of payments would it be and the range sounded like something I could afford. He took my info and came back with payments that were very reasonable. I decided to buy the truck, so while I was filling out paper work and doing all those things , he was getting it wash and took it and put gas in it for me. I really like the friendly way things were done, not like most car dealers that are pushing to make a sale no matter what. I will most defiantly be recommending this dealership and Adrian Cortes. More

Adrian Cortes handled all my needs and found me my car! Adrian was wonderful! Called him up and told him what I was looking for, price range and payment amount. He met all my request in the most efficient Adrian was wonderful! Called him up and told him what I was looking for, price range and payment amount. He met all my request in the most efficient and friendly manner! Will recommend to anyone shopping for a vehicle to go see Adrian and Jeramy at McKaig More