Bill Dickason Chevrolet Buick

Great dealership, friendly staff This was my first time to actually buy a vehicle for myself, Charles Phillips and the staff were extremely helpful and got me into my new car! This was my first time to actually buy a vehicle for myself, Charles Phillips and the staff were extremely helpful and got me into my new car! More

Thanks Jason My experience with McKaig Chevrolet will always be remember as one of the greatest moments for looking for a vehicle. From start to finish everyone My experience with McKaig Chevrolet will always be remember as one of the greatest moments for looking for a vehicle. From start to finish everyone was so helpful, friendly, Professional staff. All had made my experience a very lasting impression. No pressure, non pushy and most of all willing to help see me get into a vehicle. With me having some financial obstacles reflecting they went out of the way to find a lender that would work with me and my current situation and the results paid off. not only did I get approve, but I drove home in a brand new 2017 vehicle. So if there is hope for me there is definitely hope for the next person that is in need of a vehicle. Don't let that stand in your way Thanks Jason for helping me I appreciate you and I intend to purchase my next vehicle here as well. More

Excellent McKaig was the first place I went to to buy my first car. I chose to come here after hearing an employee rave about how friendly and helpful they were McKaig was the first place I went to to buy my first car. I chose to come here after hearing an employee rave about how friendly and helpful they were in helping her find a car that would fit her budget. It was everything she told me it would be and more! Brittany was extremely helpful and did everything she could to find the right car within my budget. I've already recommended this place to all my friends and family, it's more than worth the 45 minute drive there to me. Never did I think buying a car would be so pleasant but McKaig and Brittany have shown me it can be! More

Great no pressure sales This was both the first and last dealership I visited in my search for a vehicle. First because they had the best price on the vehicle I wanted check This was both the first and last dealership I visited in my search for a vehicle. First because they had the best price on the vehicle I wanted check out. Last because the first visit went so well. In between I visited other dealerships in Tyler, but each one either did not have the vehicles I wanted to check or because the sales representatives were so high pressure that I left as quickly as possible. In the end I came back to McKaig to look at the first vehicle. I called and spoke again to Jason and arranged to come back later that evening. Life happens and I ran late. He stayed to meet me at 10 minutes to closing. I was able to test drive and really go over the vehicle again. I did decide I wanted the vehicle. We started the (usually) long process of haggling. Instead of it being a long back and forth, it was quick and easy. Then he and two other employees stayed until the deal was done. It was almost 10 pm before we finished and none of them complained. After the sale, I realized the the oil needed changing. I brought up to their attention and they changed it. It has been the easiest vehicle purchase I have ever made. Jason has followed up with me, but not intrusively. Anyone in the market for a new or new to you vehicle, McKaig is the place to buy. More

Awesome Adrian cores went above and beyond to get me financed and into a new car. He even hand washed the car before I left dealership. Best experience buying Adrian cores went above and beyond to get me financed and into a new car. He even hand washed the car before I left dealership. Best experience buying a car I've ever had. Very friendly. More

No ethics We were searching for a new vehicle and we went through the Team National Dealer Mall to find a Dealership. We made an appointment two days prior with We were searching for a new vehicle and we went through the Team National Dealer Mall to find a Dealership. We made an appointment two days prior with the correct contact for buying through Team National and when we got there they gave us a different salesman but that he knew the process for the TN deal. Our experience with McKaig in Gladewater, TX started out great and we thought we were taken care of till a week later. McKaig called and told us to bring the car back because the deal was not final and that the contract was not valid. They informed us that WE had to call GMC Financial to finalize the contract and that they weren’t going to pay off the trade-in. (motorcycle) At this time we were informed that NO we didn’t get the Team National discount or the Veteran discount. We were told that we received the 20% discount that everyone receives walking through their door. When we signed the papers at the dealership we were told we were getting the TN, the Vet, and the 20% discount. When we received the call from McKaig we were told NO we were not given the TN or the Vet discount because McKaig doesn’t do all three it is what McKaig chooses in the end. The next day we were on the way to take the car back and retrieve our motorcycle (the trade-in) only to be informed that they didn’t know where our bike was and that the owner refused to speak with us. My husband did continue to the dealership and a salesman came out to Donny and informed him that the Dealership would try and locate the motorcycle and make this right. From this point forward NO ONE at McKaig would take our calls or return messages and at this time Harley Davidson was still asking where the payoff of the bike was!!! We have informed the BBB of their ethics problem and also have starting working with an attorney on this matter. We will be informing the very large membership of Team National not to waste their time with McKaig Chevrolet Buick! More

Robin is the bomb! Robin has been so helpful! She is energetic, knowledgeable and goes over and beyond! When I couldn't make it to dealership, she brought car TO ME in G Robin has been so helpful! She is energetic, knowledgeable and goes over and beyond! When I couldn't make it to dealership, she brought car TO ME in Gilmer! Also she delivered my new car to my house! More

Great Experience Robin was great. Jeremy was great. Adrian was great. Sabrina was great. Very good down to earth people who made me feel welcome and did a great job. Robin was great. Jeremy was great. Adrian was great. Sabrina was great. Very good down to earth people who made me feel welcome and did a great job. More

Volt Experience Our whole experience buying our new Chevy Volt was wonderful. Mike Lambert was extremely helpful and friendly. Sabrina was great also. Even your re Our whole experience buying our new Chevy Volt was wonderful. Mike Lambert was extremely helpful and friendly. Sabrina was great also. Even your receptionist that answered the phone gave us a good first impression of your dealershjip. More