Bill Dickason Chevrolet Buick

Superior Customer Service at their Service Department I was having issues with my SUV dying out when it would slow down to a near stop while in gear, but would run okay as long as it was idling in park or I was having issues with my SUV dying out when it would slow down to a near stop while in gear, but would run okay as long as it was idling in park or neutral. When i took it in the the dealership service center where I purchased the vehicle, I was treated cavalierly. I was told that the issue would "probably" be covered under the power train warranty, but they would have to get it in to diagnose the issue to make that determination. But that they could not even get it in to diagnose the issue for at least a week. I was told that I could keep driving the vehicle and it would not cause any further damage. I left the dealership feeling like a number, and like they had no concern for me or my vehicle. The following afternoon I contacted another Chevy Dealership Service Center and was able to speak to the service manager, who explained that they were booked through the next few days, but to call the following morning to see if they had any cancellations, and if so, he would do everything to fit my vehicle into their schedule. The next morning I received a call from one of the service techs saying that i could bring my vehicle in and that they could get done that very same day. I explained that I did not have arrangements made for getting from the service center to work, so they offered to take me once I brought my vehicle in, and pick me up once the work was complete. I chose to go to this dealership because of the customer service I was given over the phone, and was even more pleased once I arrived. The folks at McKaig Service Department treated me with a level of respect, superior to any other that I have experienced anywhere else. They treated me like one of their family, and they have earned a lifetime customer because of that! More

Great! Thanks to Charles, Jeriamy & Fred for a great experience at a dealership! It was a friendly bunch and I was very pleased with your service. Thanks to Charles, Jeriamy & Fred for a great experience at a dealership! It was a friendly bunch and I was very pleased with your service. More

Great buying experience! Dennis was very helpful in the process of buying a Chevrolet Trax. He was very friendly, introducing me to others at the dealership that I might need Dennis was very helpful in the process of buying a Chevrolet Trax. He was very friendly, introducing me to others at the dealership that I might need to talk to. All were very professional and and courteous. More

Super helpful and knowledgeable! Definitely good at his job! Adrian was very helpful to us in the process of purchasing our GMC Acadia Denali. He gave many recommendations on different vehicles as well as the pr Adrian was very helpful to us in the process of purchasing our GMC Acadia Denali. He gave many recommendations on different vehicles as well as the pros & cons of vehicles in relation to our requirements. He politely and thoroughly answered every question we had for him and he remained professional throughout the entire process. Our Mckaig experience with Adrian was so great I’ve recommended my dad to go see him in the near future. He builds a personal, yet professional relationship with his customers which made us feel important! More

Bad Credit is OK! Very friendly staff My wife and I went to McKaig Chevrolet in Gladewater just to see what options were available for us. Both of us have mounds of student loan debt and h My wife and I went to McKaig Chevrolet in Gladewater just to see what options were available for us. Both of us have mounds of student loan debt and had only recently just paid off our first vehicle. Our credit was terrible as well. Summur contacted me after I made my information available through their website and she was never too pushy trying to get me to come in. She would send a text about once a week and if I had questions she would always reply in a timely manner. When we got to McKaig we were greeted immediately and sent to a Solution Consultant. Christian Carter was extremely friendly and did an amazing job of answering our questions. He was fairly new there and if he did not know the answer, he went to find it. We never felt uncomfortable or out of place and the entire staff was extremely friendly. Our 14 month old daughter pretty much had the run of the place and we never heard a negative word towards her or caught someone making a face. Very courteous and very friendly. After waiting a little bit and gathering our information we were able to go home in 2016 Chevy Impala. Very low miles and it was at the same rate we were paying for our last vehicle that was much older and had a lot more miles. I am extremely thankful and my wife and I have already made the decision that when we are in the market for a new vehicle then we will not hesitate to go to McKaig. I cannot say enough good things about the staff. They probably asked us if we needed water about 8 times while we were there. More

Had a great buying experience. Adrian was very professional and polite. He answered all questions that I had about the new Malibu. He went over in detail how everything worked on t Adrian was very professional and polite. He answered all questions that I had about the new Malibu. He went over in detail how everything worked on the car before I purchased it. I was able to call or text any questions I had and he was quick to respond to me in a professional manner. Not many salesmen are like that these days. I will be referring my family and friends to him in the future. More

Fast courteous very pleasant Adrian worked hard to get me the vehicle that I wanted he was very professional very kind very courteous I hope that next time I need a vehicle he sti Adrian worked hard to get me the vehicle that I wanted he was very professional very kind very courteous I hope that next time I need a vehicle he still there More

Great dealership just bought my first car from you guys and you were so helpful in the process of doing so. I highly recommend this dealership thank you just bought my first car from you guys and you were so helpful in the process of doing so. I highly recommend this dealership thank you More

My experience was amazing. Everybody was so friendly and I always asked if I needed anything, everyone was willing to help me out. I got a great deal on my trade in and new car. Everybody was so friendly and I always asked if I needed anything, everyone was willing to help me out. I got a great deal on my trade in and new car. More

Best car buying experience ever!!! Adrian Cortes goes above and beyond to make sure his customers get what’s best for them and exactly what they want! Even after the sale is complete, h Adrian Cortes goes above and beyond to make sure his customers get what’s best for them and exactly what they want! Even after the sale is complete, he follows up and checks in with how you are liking your vehicle. I will never buy a car with anyone else again! More