Bill Deluca Chevrolet GMC

I'm on my 2nd pre-owned car that I've purchased from Bill Deluca. My current car is an 06 Buick,and my Fiancee's car is a chevy and Ron has taken care of me most of the time with exception of 2 oth from Bill Deluca. My current car is an 06 Buick,and my Fiancee's car is a chevy and Ron has taken care of me most of the time with exception of 2 other times, 1 with Brett, and the Don service manager. Their service entrance is unique in the fact that you drive right up to the garage door, wait for the door to open (in the winter), and in summer, the garage door is always open. Once in their initial bay area, the service rep's office is right there, he comes to you right away, pending he's not with another prior customer. If you need to drop your vehicle off to them, then they have a shuttle service to take you to from wherever you're going to be while waiting for your service to finish. In their service waiting area, they have a bid TV on the wall with local cable, a Keurig system for coffee, etc, and 2 bathrooms, 1 for women, other for guys. Their service area is right behind the chevy/buick showroom. Another thing great about this place, the service dept is open 6 days a week, they open the entrance garage door around 7:30AM, but the mechanics don't start work until 8:am, and they're all there until 4:30PM. I would go back to their Haverhill location for service anytime, but NOT their Woodworth location, just for sales @ Woodworth... More

I had to have my car towed to the dealer for a securtiy issue. Adam was so kind and helpful over the phone. Once my car arrived at the service department, he called me to let me know that it had arrived issue. Adam was so kind and helpful over the phone. Once my car arrived at the service department, he called me to let me know that it had arrived and that he would be calling me with what the problem was once they had found the issue. He later called to let me know that it was the ignition cylinder. Although, the issue cost $501 I was happy to know that my car would be fixed the following morning by 10am. When I arrived the next morning, the service department was expecting me and had my car ready as Adam had told me it would be. I was so pleased. They also told me if I had any further problems that I was to bring the car back. I have had no problems since. More

I purchased a new Chevy from this dealer in Oct 2011. They negotiated tough, but in the end I wanted the car and agreed to the price. My first mistake. During the closing I was promised a $500 Lowes card They negotiated tough, but in the end I wanted the car and agreed to the price. My first mistake. During the closing I was promised a $500 Lowes card and have the GM Customer Incentive and Onstar Acknowledegment form in my hand to prove it (and yes they spelled acknowledgement wrong). I was told it comes directly from GM and that I will get it in a few weeks. After a few weeks went by, I called and spoke to Greg the manager. Greg put the blame on GM. Ok fine. I follow up with GM and they told me that program was expired before it was even offered to me. So DeLuca purposefully offered me the incentive even though they knew or at least should have known it was expired. After numerous follow up calls and emails with Greg, he admitted that GM stopping running the promotion but REFUSED to make good on the incentive which I have in writing. I am tired of trying to get DeLuca to do the right thing and man up and provide me what they promised and put in writing. To this day, I have not received anything. I WILL NEVER BUY A CAR FROM DELUCA! EVER! Please do not think because you have it in writing that it means anything to these guys because obviously it does not. STAY AWAY! More

We traded for a 2012 Malibu in June 2012. After visiting a few dealers we were offered the best trade in at DeLuca. The entire purchasing experience was non stressful.Since the purchase, we have had one war a few dealers we were offered the best trade in at DeLuca. The entire purchasing experience was non stressful.Since the purchase, we have had one warranty visit and two routine service visits. The service department is every bit as professional as the sales department. Each visit is followed up by contacts to be sure there is customer satisfaction. From our point of view, this is a very customer friendly dealership that we are willing visit at any time. More

I went to Bill Deluca to look for a new GMC truck. I have been shopping all week and dealing with greasy sales people. When I stepped into the showroom, I was greeted by Mo. I liked the guy right away. He wa been shopping all week and dealing with greasy sales people. When I stepped into the showroom, I was greeted by Mo. I liked the guy right away. He was very easy to deal with. He showed me the truck and took the time to answer all my questions. The whole experience was just painless. These folks are different from all other dealers I have visited. They want your business and they will bend over backwards to make sure you are happy. Thank you Mo for a great service and I will be seeing you when my wife is ready for a new car! More