Bill DeLuca Chrysler Jeep Dodge Ram

time to contact a lawyer! UNBELIEVEABLE - I guess it's time to contact a lawyer! I requested cancellation of the extended warranty for the new vehicle. I was assured that they UNBELIEVEABLE - I guess it's time to contact a lawyer! I requested cancellation of the extended warranty for the new vehicle. I was assured that they were handling this for me but when I questioned their follow through, I was told they would send me a check for the amount of the warranty so I could send it to my lender and apply it to my loan - THAT WAS OVER 6 WEEKS AGO!! Today, I contacted my lender and was told they have not received any "refund" to apply to my loan. They recommended I contact the warranty company directly - Mopar Vehicle Protection. I was able to talk with a representative and she also confirmed that my "coverage" had not been cancelled and actually was "active"! She gave me the instructions of what I need to do to resolve this - however, cancelling the policy now incurs a "PRORATED" rebate - SCREWED BY DELUCA AGAIN!!! I intend to prepare the necessary documents they instructed me to create and bring them to DeLuca for processing. Bottom line - NEVER! and I mean NEVER consider buying/leasing a vehicle from DeLuca - EVER!! I intend to use every social media app available to me to let as many people as possible know what a sham this dealership is...TOP DOWN! Save yourself every negative feeling and emotion - DON'T GO TO DELUCA!!! More

Had been repeat customers for 4 vehicles - NEVER AGAIN! Too many issues to list as this was one of the worse experiences I have had with a dealership! Bait and Switch tactics; ignored request to cancel add- Too many issues to list as this was one of the worse experiences I have had with a dealership! Bait and Switch tactics; ignored request to cancel add-on warranty coverage that now requires I deal with assuring I get the 'refund' for this coverage - also caused my monthly payment to increase above the maximum monthly payment I stated I could afford; baseless "promises" by everyone involved with this transaction - Sales Manager (bad); General Manager (worse); Finance Manager (worse of all). All of these people dropped the ball and made 'promises' that they did not deliver on. Will NEVER set foot in a DeLuca dealership ever again! Will also make sure as many people as I can reach knows not to go to this dealership - EVER!! More

SERVICE WRITER JASON SPOKE TO JASON IN SERVICE,I WAS LOOKING FOR A OIL CHANGE ..HE TOLD ME TO COME DOWN AT MY CONVINIENCE,,20 MILUTES I SHOWED UP,HE WAS VERY POLITE AND G SPOKE TO JASON IN SERVICE,I WAS LOOKING FOR A OIL CHANGE ..HE TOLD ME TO COME DOWN AT MY CONVINIENCE,,20 MILUTES I SHOWED UP,HE WAS VERY POLITE AND GOT ME RIGHT IN,,,HE ALSO RECOMMENDED A TIRE ROTATION ...25 MINUTES I WAS ALL DONE,,,WHAT GREAT SERVICE AND ADVISOR THANKS More

Stay away Attempted to purchase a vehicle at full asking price for cash. Told by sales person, the manager will call to to make all the arrangements. No one c Attempted to purchase a vehicle at full asking price for cash. Told by sales person, the manager will call to to make all the arrangements. No one called, emailed the sales person twice, emailed sales manager, no response. What a way to treat a customer, unbelievable. More

Dealership taking advantage of a senior citizen I thought I had heard it all about bad automotive dealerships but Bill DeLuca wins the prize. My father is 71 years old and has never owned a new vehi I thought I had heard it all about bad automotive dealerships but Bill DeLuca wins the prize. My father is 71 years old and has never owned a new vehicle. He wanted a new vehicle and thought he chose the right dealer. He chooses a Jeep Compass with all the equipment and agrees on the price, he goes back 2 days later and meets the manager named Mohammed. The manager tries to take him out of the more equipped vehicle into one with less options and charges my father more money. The best part is that he never old my father this. He didn't find out until his credit union tells him the value is only 20,595. He was charges 30,425 for a 20,595 vehicle. Another manager called my father and explains that it was a mistake and he can have the better equipped vehicle. We are told that he is paying invoice for the vehicle. I went with him to pick the vehicle up and they charged him the MSRP sticker price and gives him $305 less for his trade in than the wholsale book value. They make home wait 1hr and 40 mins to do paperwork saying that the business manager is the only person in the dealership that can do his paperwork. I then go to the general manager to complain. All of a sudden another manager comes out with the paperwork, not the business manager, as we were told he was the only person in the dealership that can do paperwork. Horrible dealership, he was lied to on multiple occasions and I cannot believe any dealership would take advantage of a senior citizen. Please go to any other dealership they are the worst I have ever seen More

Poor trade offers The truck that i was looking at was for the most part as advertised, but for my trade they offered 14k on a truck that was worth 22k-26k therefore the The truck that i was looking at was for the most part as advertised, but for my trade they offered 14k on a truck that was worth 22k-26k therefore they lost my business, this was the fault of the manager, the salesmen seemed to be trying but the manager wasn't being reasonable what so ever. More

Incompetent service department I brought my Jeep Grand Cherokee in to have 2 TPMS sensors changed as they had aluminum stems and were corroding. To be clear, there was nothing wron I brought my Jeep Grand Cherokee in to have 2 TPMS sensors changed as they had aluminum stems and were corroding. To be clear, there was nothing wrong with the sensors themselves. They worked as they should. Shortly after I drove away with the new sensors installed, the TPMS indicator light came on. The new sensors were dropping the signal and I was getting a reading of "--" for the pressure. I return and explained what happened, and they asked me to leave the car to correct it. I again picked up my car, and was assured it was corrected. They were just programmed incorrectly and now will work. After driving for a bit, sure enough the TPMS signal dropped and reads "--" for the new sensors again. I go back to the service department and explained it's still dropping it. After some brainstorming, its determined that they will rotate the tires to see if it's a transponder issue or a sensor issue, and reprogram them yet again. I come back and take it out, and they still dropped the signal. The signal is still dropping from the new sensors only. At this point they decided to swap them out and try new ones in case they are faulty. Another day wasted as I take it out and the signal drops. This time when i return I'm told by the service manager that I would need to spend another $300+ on a new wireless control module (WCM) because that is bad and it's why the signal is dropping. I'm confused at this point because there was nothing wrong when I took it in, so how could it just go bad at that exact time. So we discuss a few other options, but he's positive that's what the issue is. At this point I've had my car there for 3 days and have wasted enough time and money on valve stem/pressure monitoring. I finally got tired of the TPMS light constantly going on and off so Instead of paying $240 (for 2), I bought a bead breaker from Harbor Freight for $40, a stem puller for $15 and after market sensors for $37 each. It took me an hour to do both tires and the sensors havent dropped once since I installed them. The point here, I'm definitely not a mechanic and I was able to solve the problem on my own. How could certified technicians not be able to fix this? Why wasnt the car taken out and driven after the repairs were done each time to ensure they were fixed? I wouldn't trust them doing any repairs. First, either they were trying to gouge me for another $300, or secondly they are just that bad at diagnosistics/repairs that I was able to simply fix what they couldn't. Either way, you're better off taking your car some where else. More

Fixed my problem left with another. The shifter knob on my jeep was bound up and wasn't going fully into park and the key wasn't coming out. I brought my car to this Servicenter, when The shifter knob on my jeep was bound up and wasn't going fully into park and the key wasn't coming out. I brought my car to this Servicenter, when I was checking in and I explained to the man that the key would not come out that I've had the battery disconnected in order not to kill the battery , he assured me that he would disconnect the battery. Less than 24 hours I had A phone call stating to come pick up my car it's all set. Pay the $114 and they gave me the key to my car that was covered in snow wiped it off, tried to fire it up and nothing happened. The guy who took care of me got right on his feet and he jumped my car I asked him why my battery was dead? He told me because the car was on All night the key wouldn't come out, told me To go put some miles on the car to recharge the battery, we're in the middle of a snow storm, this was a joke I'm out a battery. I spoke to the manager Kept talking in circles and bring up other things about the car At no point in time did he apologize I appreciate the work that was done on my car and a timely fashion But this whole experience was a joke I will never go back there not even in an emergency such as this people take 0 pride in there jobs any more. More

Direct advise from the service manager of this dealership. I got some direct advise from the Service department manager to take my business elsewhere. As he has told me that he feels no matter what his shop do I got some direct advise from the Service department manager to take my business elsewhere. As he has told me that he feels no matter what his shop does he will not be able to please me. When the real matters of fact have always been. I tried to explain to him the 3-4 + - times I have brought back my vehicle for more repairs, very shortly after I just picked it up for a previous repair. That the sales people that sold me this vehicle ASSURED & GURANTEED me that this extremely expensive used vehicle was gone through from the tires through the entire engine and exterior with a fine tooth comb. And it is in PERFECT CONDITION mechanically , electrically, and real close to perfect cosmetically. So with their bold promises and guarantees. I drained my savings account almost down to the dime to make this purchase, Again strictly based on the guarantees and promises sold to me by the sales people. Now I go to bring it back for continued problems. And the Service Manager has advised me to take my vehicle elsewhere after reading my 100 % honest and truthful review about my experience with his sales staff's bold promises and guarantees. But he did not mention that on that same exact review forum there were tons of other reviews very similar to mine with those same exact people. Just using different wording than I used. But in the end. Every single poor review all meant the same. No two people write or speak alike. But they all have the same feelings and experiences in the end. So I took the service managers advise and have found a hopeful certified repair shop that will take over where he left off and basically kicked me while I was down. I not only put my full trust in the promises and guarantees of the sales staff. But I also put a wheel barrel full of money in their dealership on top of that. Of which I will regret until this extreme long payment term is over. So because we the consumer have tried to voice our experiences with their dealership, and tried to be as candid and honest as possible. They don't like it. And their resolution to me is to tell me to go elsewhere. This is despite the fact's on the matter. And no consumer should have to go through this. No matter what level of frustration it reaches within the company that we the consumer have invested so many thousands of dollars in. I wish I had read all the other reviews / complaints about this dealer prior to this huge lost investment. This system does not allow the writers to put a negative star rating. and makes its own highlights. Of which no stars were highlighted by me. This was the worst investment of my life. And the broken guarantees and promises made it that much worse. From the sales staff to the end result created by the service manager. I have to say that the two bright stars of this company were the two guy's I dealt directly with in the Parts Department. They were GREAT and I owe them at the very least a shout out. THANK YOU BOTH !! This review was written directly about my Sales experience that ultimately lead to my ending service experience decided on by the service manager. There is no option to highlight both reasons for my visit. More

Great delaership What's with all the bad reviews? They were very helpful, low pressure and very professional. Larry Pelletier was friendly and very accommodating. Mo, What's with all the bad reviews? They were very helpful, low pressure and very professional. Larry Pelletier was friendly and very accommodating. Mo, the sales manager was very professional during the negotiation process. He made the whole process easy and transparent. I never thought I'd say this but he made it enjoyable! His price was $100 higher than the first dealer but they don't charge you $500 in fees! So overall I made out better! Honestly, I don't believe some of the reviews on this site. They're either from unreasonable people (No offense:}), competitors or pissed off employees. These guys are awesome! I am a business owner and I can tell you that this is how business should be conducted. I won't hesitate to recommend them to all my family and friends. More